BBS Plumbers

Katie H.

TL;DR: use a different plumbing company unless you want your hot water heater to be in worse shape than what you started with before these people "serviced it".

Awful awful awful service. I wish I had done more research on this company because apparently it's well established that they provide poor work even though they are the preferred provider of Home Depot. We requested a quote for a new tankless hot water heater, which somehow got retroactively scheduled for the previous month. It took three calls and talking to three different people before I discovered that my appointment wasn't ever scheduled. In retrospect that should've been my first clue that this place is poorly run. But I gave them the benefit of the doubt and rescheduled another quote appointment. The person who gave us the quote seemed nice and knowledgeable and gave me a heads up that he was on his way. Wore his mask properly did everything you would expect.

We decided to proceed with them because they were the lowest bid. They showed up the day of our appointment without any warning or timeframe. Which is annoying but forgivable. However, I'm 38 weeks pregnant and one of the installers was not wearing his mask at all, was spitting in my yard in front of me and coughing throughout my house.

They attempted to start the tankless hot water installation process by testing my gas line but somehow messed that up and claimed I had a small gas leak. They flushed my tank water heater and left it in disrepair. They were completely disinterested in actually completing the service they were hired to do. So they packed up and left a giant mess. They used my bath mat as pad for their work zone.

I now don't have any hot water whereas before they came I did have it but sometimes sediment would come out. Most of it would be filtered through my faucet though so it was workable.

The installers were so incompetent they actually told me to call a plumber. I'm now paying an emergency plumbing fee from another company to fix their mess and am scrambling to get hot water before this baby arrives!

Such a nightmare. I cannot believe the lack of professionalism and the amount of risk they potentially exposed me to from possible Covid exposure or blowing up my house from their incompetence with the gas line.

John E.

BBS Plumbers say they take their business of serving customers very seriously and want to make it their mission to be the best and most trusted plumber serving your community. How well can they be trusted when they have distracted drivers out on the road swerving and endangering our families out on the road? I can only imagine the kind of work they do in our homes. Teach your drivers about road safety. Thanks.

Jadallah A.

Very bad customer serviceOne star it's too much for them and expensive to for nothing also doesn't know how to work

Celeste C.

Richard and Cantrell did an excellent job installing a toilet at my condo. They both wore masks and were absolutely professional. They came as soon as I picked up the toilet from Home Depot and made installation of the 104 pound thing look easy. I couldn't ask for better service than that. It is hard to find reliable service people here in Arkansas which made me appreciate them even more.

Roger E.

Gary did a great job. On time, professional and detailed. Installed a new sink, faucet and disposal, only issue would be that a water line size conversion adapter was needed and was not carried on the truck. I had to go to the hardware store to find one and bring it back. Not a major deal but not expected either. I would still recommend this company and Gary though. Work looks great

Trisha G.

I wish I read the reviews prior to them coming via Home Depot recommendation. He didn't use all the parts that came with the faucet and like magic it stopped working I wonder why???? Stayed on hold so long I forgot I was on hold. Totally unprofessional. He went on my porch to make a call and didn't know my Ring caught the entire call where he was talking about me! On top of the took his mask off in my house! Use at your own risk!

b b.

Terrible service. Refused to stand behind their own shoddy work, which led to thousands in damages. It's incredible that reputable businesses agree to use them as contractors.

John Y.

I was absolutely delighted with the service that I received from Same Day Water Heaters / BBS Plumbers.
Sean (Shawn? sorry if I screwed up your name) showed up in the time frame I was expecting, he evaluated our current circumstances and told me the upgrades we would need to meet current code standards (the water heater being replaced is 16 hours old).
He explained the very reasonable requirements that got us back into code compliance.
90 minutes later, our water heater was installed and working.
It is not easy to find service providers that do what they say they are going to do at the price that they said they would. I hope I am as fortunate the next time I need help with my plumbing.
I would be quite happy to have BBS Plumbers (and Sean in particular) deal with my next plumbing problem.

Matthew B.

Recently used them through home depot for disconnect and reconnect of water in the kitchen for a counter install.

Do not use this company. Ill tell you why.

Plumber showed up late, had the installers waiting around our house for the plumber to finally be found, as he was AWOL to the company as well.
Guy finally shows, does very unprofessional work.
When reinstalled come back, our under sink cabinet is flooded.
After promising to fix the issue, Mike Conway spoke to us horribly and basically said its not his problem and treated us like we were the ones getting paid. He refused to make up for his plumbers mistake.

Home Depot, please pull contracts from this group. They are dishonest and shoddy/unprofessional with their work.

Cortney S.

I just got home to hear all about the terrible service we received with our new toilet install. Reviews almost read word for word what we experienced. Up charged almost 1000 bucks for two toilets to be installed. Terrible service and we purchased our own parts. Which he managed to snag on his way out. Only two of the four toilets got installed. Home Depot? These guys, really? Don't offer the service because these people just tarnished your brand!