BBS Plumbers

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Terrible service. Refused to stand behind their own shoddy work, which led to thousands in damages. It's incredible that reputable businesses agree to use them as contractors.

John Y.

I was absolutely delighted with the service that I received from Same Day Water Heaters / BBS Plumbers.
Sean (Shawn? sorry if I screwed up your name) showed up in the time frame I was expecting, he evaluated our current circumstances and told me the upgrades we would need to meet current code standards (the water heater being replaced is 16 hours old).
He explained the very reasonable requirements that got us back into code compliance.
90 minutes later, our water heater was installed and working.
It is not easy to find service providers that do what they say they are going to do at the price that they said they would. I hope I am as fortunate the next time I need help with my plumbing.
I would be quite happy to have BBS Plumbers (and Sean in particular) deal with my next plumbing problem.

Matthew B.

Recently used them through home depot for disconnect and reconnect of water in the kitchen for a counter install.

Do not use this company. Ill tell you why.

Plumber showed up late, had the installers waiting around our house for the plumber to finally be found, as he was AWOL to the company as well.
Guy finally shows, does very unprofessional work.
When reinstalled come back, our under sink cabinet is flooded.
After promising to fix the issue, Mike Conway spoke to us horribly and basically said its not his problem and treated us like we were the ones getting paid. He refused to make up for his plumbers mistake.

Home Depot, please pull contracts from this group. They are dishonest and shoddy/unprofessional with their work.

Cortney S.

I just got home to hear all about the terrible service we received with our new toilet install. Reviews almost read word for word what we experienced. Up charged almost 1000 bucks for two toilets to be installed. Terrible service and we purchased our own parts. Which he managed to snag on his way out. Only two of the four toilets got installed. Home Depot? These guys, really? Don't offer the service because these people just tarnished your brand!

Linda B.

We had 2 toilets replaced and the gentleman that installed them for us was awesome. His name is Greg

Kiondra H.

Listen this rating system isn't fair because this company deserve not one star!!!! We purchased a toilet from Home Depot & paid for installation $139 to be exact. The toilet was about 3 days late so we had to reschedule installation. Day of installation comes & 4pm is creeping around & still no call or no plumber. They tell you when you make the appointment to be available the entire day because they cannot give you a time frame when they will arrive, but they will call 30 mins prior to arrival. I call BBS to make sure we still have an appointment they assure us we do. We decided to go about our normal routine because at this point it's 5:30 and we haven't received a call and we just let our nephew know someone should be coming by to install the toilet. Around 6:45 we receive a call from our nephew saying the plumber is saying he's going to have to charge us an additional $250 on top of the $139 we've already paid, again no one called us even letting us know they were headed our way. We get home the BBS plumber explains to us what's going on and he proceeds to say he's going to have to charge us an additional $275. We mention to him he told our nephew $250. He proceeds to call him a liar & says he never told anyone a number then gets frustrated & throw his arms in the air and say I never said that, but I'll do it $250. He then explains to us that any other company is going to charge us $350-$400 and he's trying to help us. My husband asked him can he just install the new toilet as is he rudely replies no, but you can do it. That's when my husband let him know he didn't have to disrespect him & he can leave. The plumber asked if we wanted him to haul our old toilet away my husband declined. He continued to try to convince us to allow him to take it which leads me to believe he planned on selling it. My husband again said no. It got to the point where my husband told him we don't need your help with anything don't touch our old toilet we can handle it. I've never experienced such poor customer service & I know this company doesn't care because they have a contract with Home Depot. All the reviews are terrible. I plan on posting my review on every site possible. Their service is so poor I'm reconsidering purchasing anything from Home Depot. There's no way they should be doing business with this company.

Pat D.

BBS Plumbers provided service to disconnect and reconnect kitchen plumbing when I bought new counter tops from Home Depot. They are quick to contact you but when you need to contact them, you're on hold for over an hour and eventually the line disconnects.

As far as service goes, while the plumber arrived on time, he was a total dick. The guy left a mess on my kitchen floor and cabinet, talked over me while I was asking questions and he scuffed my door on the way out. He took a picture of the scratch and goes "oh my bad". Uh, you gonna fix it or just scram?

Terrible experience from start to finish. Would not hire again. Recommend looking elsewhere.

Omar M.

Our garbage disposal stopped working after 7yrs. Home Depot sent BBS plumbers to install the new garbage disposal. The technician was very professional and courteous. He completed the task very expeditiously. I was very happy with the service.

Karen H.

I had the unfortunate choice of Home Depot using this terrible company as the contractor to install my new toilet. What should have been a simple removal and installation ended up costing me $ 1000.00 to fix what the idiot man did to my plumbing. He not only removed my old toilet but completely removed everything around the flange, using a hammer to tear everything up, down to a hole in the floor. Then he informed me that I had to have a completely new flange replacement, which would cost me $ 350.00. I told him no, and he left with my old toilet. I immediately got in touch with Home Depot and they refunded my installation fee. But, because of what this man did to my existing plumbing, I had to hire another plumber to completely rebuild my toilet system, ground up, and install the new toilet. I can't say enough bad things about this company and I plan to go in person to my Home Depot store to make sure that they never use this unprofessional, unethical company again. And If I could, I would shout it to the world. Never use this company if Home Depot sets you up with them.

Karen H.

Donald L.

Most unprofessional scam artists I have ever dealt with. I waited 7 hrs for their guy Nolan to show up. On the way in he called and the first words out of his mouth is that if there is a leak in the valve he will have to charge an additional $125. There are no leaks in my system but I got the impression that this upcharge was coming anyway. Within 10 seconds of looking at the faucet he said it be $125 addtl for each line raising the installation from Home Depots $139 to almost $390. When I told Nolan I was going to call his company to ask about this he packed up his bags ran to his truck and left! DO NOT use them!!!!