B&B Plumbing Heating & A/C

Logan B.

Brian from B&B Plumbing told my rental company that he had been in contact with me for days and that I denied him entry when he showed up to fix my plumbing issue. This was not true. I waited all day for him to arrive on Tuesday the 9th of February and he never arrived.

I have called him multiple times since, and when he does answer, he states that he, ""might be there tomorrow."" I have been unable to shower or use the toilet or sinks in weeks, and he refuses to give a simple date or time that he can come out to fix the issue. Brian puts emotion into his job, procrastinates and ignores phone calls, raises his voice and curses on the phone, and does not conduct himself professionally. I do not expect this company to ever show up and fix my plumbing issue.

Julia L.

Brian sounded annoyed and stressed when following up on a work order for my significant others property. Since my significant other has been staying with me, anytime he called the plumber we have been told that he will ""get there when he gets there"" with no time estimation or time frame to look for. Due to a death in the family the week the work order was placed (Feb. 8th 2021), a delay in response was apparently the cause of him not calling or scheduling time to fix this property. The plumber stated that originally he was denied entry to the property, which was untrue because he waited all day on Tuesday Feb.9th for him to show up. I understand the snow has caused all sorts of havoc and everyone is delayed but my significant others home is uninhabitable and he can't use the restroom without sewage flowing into the bath tube, can't wash dishes without the sink filling up and not draining/causing sewage to go into the restroom, or shower because of the nasty sewage in the bathtub/shower. It has been frustrating trying to schedule a time due to the plumbers lack of response and busy schedule. I am very disappointed in the response time and hope that our encounter when he eventually comes to my boyfriends property is more pleasant and productive.

Ann Marie C.

My husband set up an appointment today and I confirmed yesterday. Our ac broke. They didn't show. My husband called twice today and they said they would still get here. They finally called at 6 and said they wrote us down for next Thursday which makes no sense due to all our calls. We both took off work because they said we should be here for the appointment. Don't use this company.

Kristine F.

Genuine kindness was shown to us recently by B & B plumbing while we were working through a problem with our well. I would recommend them to anyone needing honest work.