Baxter Plumbing & Rooter

Tom T.

They were very expensive and on top of it all they used old pipe fittings on a brand new Hot water tank and it leaked all down stairs. They had to send their guys back out to fix it.

Jerry W.

A small pond was forming infant of my 32 year old home, The pressure reduction valve on incoming water line had broken, I had to turn off the
water supply spigot util valve could be replaced, Every local plumber was
booked 10 days out, My renters were going crackers that they had no water,
Baxter plumbers was on the opposite side of town and could be on site in
one hour, Noah cleaned up the site, replaced the pressure valve and had the
water glowing in 2 hours, I will use Baxter from now on.

James H.

I called the Baxter office at the end of my 3 hr window time to see what happened to the plumber for an estimate for the job. I told the girl in the officeI, I got called to my neighbors house to help her, in the meantime, during that 20 min period he came & went. I asked the girl what happened to the plumber she said, he came & went already. Why didn't he call me, leave his card? The girl & another female associate in the background both agreed this was my mistake, I should have been at home. Never got asked as yet if I wanted to reschedule, they were on a negative fault. I said that's it, bye.

Jess T.

Updating the review... still more problems with the brand new water heater Baxter installed, no hot water 6 months later. They don't know what is wrong with it and turned up the thermostat when they came out instead of doing anything to fix it. Now it's still broken, still no hot water, and they won't come back out for another week!!! That'll be two weeks total with cold showers and a 6month old heater and no guarantee that they'll be fixing it then either. These people seem like they just don't know how to do their job. Beware of Baxter water heater jobs... they aren't the people to help.

James H.

This is a declaration of how poorly I was treated by this company, its lack of professionalism, and what I believe to be was an attempt to 'milk' this job (aka over-charging) for all they could get. I would never, ever recommend this company to anyone. Two words best describe my unfortunate encounter with these dubious people: HUGE DISAPPOINTMENT.

I had two previous estimates on how to fix a leaking pipe under my home so when the con-man, Eric Ostrander, showed up wearing shorts/dressed casually with his very young (22?) assistant it was not a good first-impression conveying expertise. He had the boy crawl under the house with a very dim headlamp. The kid couldn't figure out what was wrong so Eric went into the bathroom and told me he had to tear out a wall to get at the piping into the bathroom. First I'd heard of such nonsense. He was rude, abrasive and unprofessional. I won't go into the deceptive harshness I encountered in dealing on the phone with the office manager, Tracy Strode, what a b*tch.

They told me they charge $155 an hr. and they clearly aren't worth it, let them cheat you for half of that. If you want to get ripped-off then use this disreputable company; you will get what you deserve for not heeding this advice. And if you do encounter problems with Baxter's report them to Oregon's Construction Contractor's Board. Or if they do shoddy work and/or overcharge you for unnecessary repairs sue them in small claims court.

POST SCRIPT - Tracy Strode replied and I tried to get my reply to her fictionalization of what happened added on Yelp but not to be so I had to supplement with this edit. She is lying as I have both an email and phone message from ""Tracy"". You can add dishonest business practices to Baxter's. As for Eric the Terrible Plumber again Tracy falsifies what happened. Eric never explained anything to me and he never diagnosed anything other than turning on the faucet for about 10 seconds, it was both sad and insulting to have him in my home and realizing I was being scammed. Again, avoid this unscrupulous business!!!!! I needed a shower after they left to wash off the slime I was contaminated with from their trying to defraud me.

Eric S.

The water line break was fixed with the best materials and the two young guys who came out were excellent. Pesonable and knowledgeable and efficent!

Steve M.

We had a shower valve break on us which necessitated taking out a common wall to get to. Once inside, we discovered a complete mess and we called Baxter to fix it. Their plumber was prompt, very friendly and efficient. He fixed it properly and quickly and came in a hundred dollars less than the estimate. Overall an excellent experience and highly recommend them.

Kathryn V.

Montana was amazing, extremely professional and very courteous. On time with both the estimate and putting in our gas line split for a range and fireplace. We will book Baxter Plumbing for ALL of our future plumbing needs. Thanks to your entire team!

Tracy P.

We had a major leak under our house. Baxter sent out two men that were fast, courteous and really efficient. They got the leak fixed in just a few minutes! We will be using them again should we ever need a plumber in the future.

Rita B.

I needed a last minuet Plummer to hook up my water line and dishwasher. This company's price was average how ever the quickness to be able to do the job was amazing. I called them on Friday and they came the next Monday! The men are very friendly and clean about their work. I asked if they could I stall my sink and soup dispenser even tho it wasn't on the job list with no hesitation they said of course. HIGHLY RECOMMEND this company!!!

You won't retreat the service you get.