bassin plumbing

James H.

Trust me, there are better plumbers out there. Bypass this one.

Started off great, but in the end was a nightmare. Had to get the BBB involved and ended up getting another company to demo the work and do it right. I can only tell you, to just move on to the next plumber, because anyone you pick will be a better call. if you do, check your invoices...just sayin

Connie S.

Beware. Mario Bassin is a drama queen and cheat who brags loudly about his excellence, complains endlessly about everyone else, and refuses to take responsibility for his mistakes. He ordered more than $1600 in extra fixtures he knew we did not need so that he could collect his commission from Morlan's, and promptly quit the job, claiming we were not ready. (Another plumber came in the next day and did the job with no problem). I returned the excess materials to Morlan's, which credited the full amount to Mario's account. Mario never refunded me, and replied with belligerent rants each time I reminded him of his obligation. After 6 months, I filed a CCB complaint and he failed to respond to the CCB mediator. I have had to file a court order and am awaiting judgment.

Suzie R.

We used Bassin Plumbing for a total second floor master bath remodel at the recommendation of George Morlan plumbing. Unfortunately, I trusted their recommendation and didn't check them out with the CCB. Had I done that, I would have steered clear as he has had previous (and recent) complaints.
After my master bath was completed, I noted water leaking under my sink and my shower water didn't get hot. They came out and corrected these issues. I didn't use my bathtub for almost a month as other remodel was being finished.
When I did use my bathtub for the first time, I could hear water leaking the entire time I was in the bath. I had no idea how big of an issue this was until the the next morning, when I went downstairs and had water leaking through my ceiling onto my dining table.
They came immediately out to investigate and after cutting a hole in my ceiling found that the leak was from the drain itself. Basically the water was leaking around the drain and pipes. The owner was initially apologetic, accepted full responsibility and assured us he would take care of everything. At this point, we were skeptical and had lost all confidence in this company and the quality of their work, as well as their work ethic/integrity. We checked with our home owners insurance, who said they would cover these damages. We offered to have our insurance company take over, if Bassin Plumbing was willing to cover the $500 dollar deductible - they could then ""walk away"". He declined, stating he accepted responsibility and wanted to take care of it. Over the next several days as they were repairing the drain, the owner and his employee, Tim, started to place blame on anyone and everyone - deflecting from themselves and the work they did.
It was so unprofessional and just added to the stress we were already experiencing. For example, saying things like ""you must have bumped the tub knocking the drain loose"". Really? They also tried to blame the tile guy - stating if he'd grouted around the drain, the (entire bath tub full of ) water would have leaked upstairs on the bathroom floor instead of down stairs through the ceiling causing all the damage downstairs. Really? Had they put the drain in correctly, set the tub correctly and properly tested everything - there would not have been a MAJOR problem. The tile guy had NOTHING to do with the plumbing - which was the cause of the leak - not the grout or tile or anything the tile guy did or didn't do.
Also, since all this occurred I've looked through the owner/installation manuals (they left) and discovered they did NOT set the tub per installation instructions. I also learned you are suppose to fill the tub for 24 hours to test for leaks - this also wasn't done . I did question if they tested ANY of the plumbing - come on, a leak from a sink, a shower that doesn't get hot and now a major tub leak and I'm suppose to believe they did proper testing? I'm calling BS. The evidence speaks for itself!
After all the drywall and painting work was done to repair the damage done by the leak, the owner of Bassin Plumbing refused to pay. He reasoned that the tile guy should have to pay for half of the cost. However, at the time of this review - we haven't received even 1/2 the cost of repairs. The cost of repairs was really nominal ($1150) and less than I expected and only a small fraction of what I paid this plumber to do such terrible work. It's unbelievable to me that he would be so unprofessional that he would go back on his word, not except responsibility for his work and make excuses and blame others for something he is so clearly responsible for. Had he done the right thing and taken care of this as he said he would, I would not be writing this review. I would have never recommended him and warned anyone I know looking for a plumber to avoid him at all cost - but I would have spared him a bad review. However, I genuinely feel writing this review is the responsible thing to do to warn others, as I wish I'd been warned.

Lisa S.

Bassin Plumbing is simply outstanding. I had an emergency situation re/an outside broken pipe, which affected my inside plumbing.

On a Friday evening, I reached out to several plumbers/companies, all of whom told me they would not be able to come out until the following week. A couple others who did respond gave me very spendy rates due to the weekend.

Then Mario/owner from Bassin returned my call later in the day on Friday, apologizing for the delayed response ( he was busy responding to another customer crisis;
""delayed"" by a couple of hours).

He said he could have somebody out the following day (Sat). Tim showed up arond 10:00 AM and resolved the issue in an hour, which entailed that he had to go under my house (Uggh!). His rate was more than fair, about half of what others wanted to charge. Even being that it was the weekend where the norm is to charge about double the price.

So impressed. After talking with Tim I discovered that they also do bathroom remodels so that will be my next project with Bassin!

Honest with resonable rates..

I recommend you call them at 503-308-9090!

Julie/ West Salem

Cristy B.

Mario and his crew are a great to work with. I was on a time crunch and they came right out to help me. They are very knowledgeable. Prices are fair. Anytime in the future that I need a plumber I will call them.

Denise E. C.

We received a notice from the City, indicating we had a leak. We called a plumber out to check it out, and he referred us to Mario since it was a big job. ..replacement of our waterline. Honest and upfront about everything, gave great explanations of the issue that even I could understand. He was great at presenting a couple of different scenarios and quotes based on the difficulty of the job. Always on time as promised, called in a crew to make sure the job was done right. Courteous, professional, and trustworthy. We would hire him again!

Yolanda O.

This is a great plumber! Came in to replace/reroute a laundry drain pipe and kitchen sink flow problem. Did the work quickly and efficiently. He recommended some great solutions and went out of his way to ensure all worked well! Cost was really reasonable! I would hire him and highly recommend him!

Cindy Q.

We found an honest plumber. Our shower/bath water pressure was so slow, we had replaced the cartridge ourselves and it didn't solve the problem, so had to call in a professional. We purchased a new valve and fixture $400 and expected a large bill and hole in the wall to repair. Nope, silly part original installer didn't remove. Bill was under $50 and we get to return the fixture. So happy, definitely will use the company in the future