Bassett Services

younga c.

Sustainability of qualified technicians over the years is going down. We have been using them for over a decade. However during the COVID and afterwards, the company was going thru a high turn-over. For the scheduled heating and cooling maintenance service, we were greeted with a technician with an attitude issue and refuse to consider wearing a plastics shoe cover instead of fabric one. Hence leaving the wet snow tracks throughout the wooden floors and stairways. When kindly asked if he would consider putting one that works, he stated what he was wearing was plastic. I don't think I would be using them again especially the company has that had no respect of homeownership.

Susan M.

Alex did a fine job. The problem is Bassett. No call to schedule fall service. Found 3 different phone numbers on internet. You can send emails for a rating but you do not call or send a text regarding the changes for scheduling maintenance.?

Henry H.

Overall good experience we had with Technician Jonah Crawford from Bassett Services.

He was knowledgeable and explained
What he was doing to maintain the furnace in good working condition.

He also cleaned up after the job and respected our clean home by
wearing the shoe covers.

Herb and Fran

G Jeff R.

Killian @ Bassett heating and air was the best. He knows the product well and answered all our questions. Our furnace was evaluated through his diagnostics and knowledge within 5 minutes. A expert in his field

Noel G.

Think twice before you hire Bassett Services Inc. Heating, Cooling, Plumbing! They are very unprofessional!

In early August, our next-door neighbor hired Bassett to fix a drainage problem, where water ponded in her back yard. They believed a pvc pipe running to a storm drain in our yard was clogged. They then made a mess of a corner of our backyard several hundred yards away trying to find the problem.
Backhoe operator Tyler Howard told us that another neighbor's invisible fence threw them off the identity of the digging location. Tyler stated they have authority to damage grass and dig trench in easements, creating mounds of dirt. The equipment damaged our lawn approx. 25 feet away from the easement, put grooves in yard from backhoe tracks. I was told by employee and later by a supervisor they were not going to repair damage and we should look to our neighbor who hired them to pay for our repairs.

After numerous calls to Laura, I was told once dirt dries and settles they would come out, grade, seed and put down straw. Several days later someone came out and put straw on the mess, no grading and seeding.

On Oct. 9th I met with Tyler Howard to look at the damage and hopefully get some top soil spread, yard leveled and grass seed installed. I was told by Tyler that the damage was not that bad and he refused to do any repairs. He stated he owned a house, knew all about lawn care and by the spring the ruts would self level, grass would grow in the approx. 10ft x 25ft damaged lawn.

In my opinion, Bassett Services Inc is a large company that doesn't care about collateral damage to our yard. This was after a botched job that the neighbor hired them for that did not fix her problem. Do not hire them to do any work unless you plan to clean up their mess at your expense.

John S.

I already had the problem fixed when he got to my house. All he did was press the button on the GFI.and it was over. I was told on the phone that the price was as advertised, namely 39.95 then suddenly it became 99.00
This was nothing but a rip off and even though Mathew was very nice and professional it does not excuse the exorbitant price for doing nothing.

Stephanie E.

Bassett was wonderful. C.J. came out on a Sunday, was punctual, knowledgeable, honest, professional and very nice. He had our a/c up running at a fair price and didn't try and sell me a new unit. I will definitely use Bassett and C.J. again.

Lee B.

We have been Bassett customers for approx 30 years. it is no longer a family business that cares about doing their best. It's owned by a corporate group now. Decreasing costs and increasing profit seems to be the company's priority. The techs are new, personable and respectful. The techs are scheduled for twice as many visits and no longer do routine cleaning of furnace or heat pump. Cleaning is only done if it 'needs it'. think I'll find another HVAC company that does routine maintenance with their 6 month pm visits. Kinda sad.

Carrie K.

They used to be trustworthy company until they got bought out. Now all they want to do is push you to replace your system & do a half-assed job of servicing it.

Rebecca W.

Michael was very through and helpful. It was a maintenance visit and I ended up purchasing a air quality filter system. My son has allergies and asthma and I have pets. So I am anxious to notice the difference.
Bassett is always here whenever I have a problem. They have a really good maintenance program with discounts offered
Highly recommend. Ask for Michael. He was the best!