Basnett Plumbing, Heating, AC & Electrical

P C.

They came out and wanted $657 to install a simple dishwasher. No takeaway. Just install.

Here's the kicker: they come out to you to give you the price. They don't do it over the phone. Coming out to you coats $79.

so essentially, the business strategy is to come out to you, give you an INSANE price and charge you $79 for the drive.

good business strategy for them. Not for you.

Melissa L.

Mike, who does electrical for Basnett, is great. He was very knowledgable, totally knew what he was doing, solved a couple of difficult puzzles in troubleshooting, and did work throughout our house, both simple and more complicated. He also worked on our heating system.

The most important thing is he was such a pleasure to work with!

We started by using Basnett for plumbing, and they have done very good work over the years. Recently they did a big job for us, and there were a few mistakes with one plumber in installing a steam unit for a shower. When the issues were pointed out, the owners, Rob and Lori, and Paul, are owning making it right.

Mistakes happen, and the fact that they owned it, and their attitude and responsiveness, really makes up for it.

The only reason I am not a 5-star is because of this issue.

Dee C.

DO NOT HIRE THIS COMPANY. They charged me $300.00 for a routine maintenance of a mini-split A/C unit for one hour's work without replacing any parts. Their system is rigged: before the technician even opens the system to see how things look, they make you agree to the price. Then when I called to complain, they padded the time saying it took one hour and 20 minutes. IT DIDN'T, I had checked my watch - the maintenance took about 55 minutes. They would not take money off the bill. THIS COMPANY IS TOO EXPENSIVE FOR WHAT THEY OFFER. SPREAD THE WORD.

Clare O.

We had an AC/heat split unit installation put in our basement and it went very smoothly. Basnett was quick to respond in giving an estimate, scheduling and completing the work. We have also been pleased with the furnace, AC and tankless water heater they installed years ago and with the ongoing maintenance they provide. I highly recommend them!

Sherry C.

I used Basnett three years ago in Littleton and was also in Sticker Shock... they replaced an outside spigot and the bill was about $450.
When a company takes advantage of people - word gets around and not surprised at all the reviews saying they are absurdly expensive.

Nikki E.

I had a leak this morning and they were able to fit me in despite them being very busy. They found the problem and fixed it right away. I can't recommend them enough. They were knowledgeable and efficient.

Heidi S.

Excellent service from polite and professional plumbers who not only explain, but also offer to demonstrate what they are doing.

Carole C.

Excellent service ! You guys know what you are doing when you work on my Buderus boiler. Much appreciated !

Monique O.

The first time they came, they worked to gain our trust, with good service and reasonable pricing. The second time however, they hit us hard with an astronomical bill. Their only response was, we charge for the job, not for time. 45 minutes at $750.00, really? With no new parts?
There will not be a third time. BEWARE.

Lindley W.

We moved to Concord about a year a go. Our house came with a higher-end system and another local company came multiple times and although cheaper never fixed the issues (which lead to a ridiculous heating bill on top of this).

Since then, they have come several times for both continued gradual replacement of these aging valves and the yearly maintenance. Our technician is Wayne. He is prompt, friendly and does good work. He is the reason I signed up for their maintenance program and will continue using them.

So I would say that you may be able to find a company to do things cheaper but if you want it done right then call Basnett.