Bartman's Plumbing Heating & Air Conditioning

Jesse R.

Bartman Plumed our house 45 years ago; we didn't have to call them again for 45 years. That isn't quite true; we pumped our well dry 25 years after our house was built and the submersible pump needed replacing. That second pump lasted almost 25 years, but a spring leaking into the well caused sediment and another failure that was not the fault of the submersible pump. So now we have a pump that'll last the rest of my life (I'm 72 years old). Neither service call was an emergency since I was able to reduce the pressure and get by untill they arrived. Five years ago our 20 year old control box failed. They came immediately for that... at 4:30 PM. They were prepared to pull the old pump... at 4:30 PM. You can't beat that kind of dedication to a customer. Bartman keeps up with current information (had me set the pressure higher since the manufacturer recommended it; used a two wire pump this time since labor cost and reliability are better). They installed our second pump while we were away and left the control box for me to install. They could have billed us for a visit to adjust the pressure, and scheduled another visit to install the control box... but they don't work that way. Knowing their customers has something to do with that, but we know and trust Bartman, and they know and trust us.