Barron Heating AC Electrical & Plumbing

Lori P.

Do not use this company!!! They are NOT safe!! They charged me $11,000 to convert my radiant heat from oil to natural gas. Then when I received a letter stating there was a safety recall on one of the parts I had to call for months to get to come back to fix it. And most concerning is that after they performed the work the alarm on the system went off because the unit was SEVERELY overheating. I called them and they flat out refused to come back to fix it. I had another company come out and who wrote in his report that Barron installed the system incorrectly and that the tenants and my system were indeed potentially unsafe as a result!! Scary!!! And finally, due to the astronomical cost of the conversion, I had made arrangements with Barron to initially pay a very large sum (over 50%) and then large monthly installments thereafter. Unfortunately I was a little late on one payment so their estimator decided to showed up at my home (on a Sunday!) and demanded payment! This is the same man who apparently badmouthed me to a friend in the Edgemoor neighborhood while Barron was doing some work for him. How rude and unprofessional!! So, ultimately I do NOT recommend this company, or any of their affiliates for that matter. There are many other good companies out there, who also seem to be aware of the complaints about Barron. They may have been a good company at one time - but riding on your name without producing is a sure way to make room for better and more competent competitors. Just sayin'.

JoJean P.

Dan explained everything about our gas fireplace to us so I can now remove the glass and screen for frequent cleaning. He also suggested the silver plan for our annual furnace, fireplace, and ac checheckup, which is less than just the fireplace was in Seattle. No pressure, just an clear explanation of coverage. Nice person to deal with. Gloves and mask at all times. We received our emailed receipt immediately.
The office called within a day to schedule our whole house assessment as we had requested.
Good company to work with.

Ron W.

Really disappointed with how bad this store has become. The lady that works in the showroom is condescending and not very helpful. When you do finally get a quote for their products the installation contractor they use never returned our call and when he finally did so set up an on site visit he never showed up! Apparently Barron has enough business and really doesn't care if they sell another item. We were sure treated that way!

Heidi T.

Barron did I great job on the work performed but damaged my house in the process without apology or discount. Be sure to watch them while they work and inspect the surrounding area thoroughly before signing off on the job. Phillipe was the lead and Daniel was assisting him. Danielle is the one who created the damage, including scaling up the walls to access the crawl space instead of using a ladder and leaving shoe marks that won't come off and require paint touch up to a recently painted wall. While handing Phillipe tools, Daniels scratched our newly installed hardwood floors while handing him tools. When I called Dabbie in the office, her response was that I gave permission for them to hoist themselves up and touch up painting should be easy for me - I gave no such permission, who would say someone could climb up the wall? She also has the audacity to tell me that the scratched on the floor must have been from something underneath the tarp they put down or left by someone else - no apology, no discount. This is beyond poor customer service and the lack of respect for my home and my business is disappointing.

Marc F.

The commercial department at Barron Heating gave me two bids for two different HVAC systems for a restaurant that is in my commercial building. One system was a Daikin ductless system and the other was a natural gas heat with electric air conditioning roof top packaged unit. Two prices and each had their benefits. I went with the Daikin system due to the energy efficiency. The system works and nothing is defective, it's just either undersized or it can't handle the kitchen range hood pulling out so much conditioned air. I installed a make up air system on the range hood and made little to no difference. The problem we have is temperature fluctuations of up to 6 degrees (within 15 minutes it drops that far) when the system goes into defrost mode which can happen every hour or so when it's cold outside. Customers are always complaining it's cold when this happens. The next problem is when the outside air temp drops below freezing the system can't maintain thermostat temperature set point. You can set the thermostat at any temperature you want and the room temperature will not get above 64 degrees at best. When it goes into defrost mode it rapidly drops to 61 degrees. All the employees were wearing jackets and customers were making comments about how cold it was in the restaurant. This system should have never been offered to me as a viable system because it just does not work even reasonably well. When the outside air temperature is above 50 degrees it works okay. The lower the temp the worse it gets. I have had several of Barron's commercial managers and engineers come look at the system to see what can be done and what they come up with is install more electric or natural gas heaters at a cost of $8000 and up. I am expected to pay to put a band aid on a system that never should have been installed. I have been very patient with Barron trying to figure out ways to make it work for 3 years and it just doesn't perform. So when Barron says their slogan ""We're not comfortable until you are"" on the radio, don't believe it. We are definitely not comfortable by any means.
I hope they think me and my family members have been good customers over the years. In the last 6 or 7 years I have lost track of how many systems I have had them install. Multiple residential and commercial units. I have a shopping center and Barron does all my work there. I am a silver shield customer which they have me on contract for all the routine maintenance which gives me other benefits. I have very little complaints for the most part but this Daikin system they installed is a major problem that has no solution from Barron other than me shelling out another several thousand dollars to put a band aid on it.

Fay W.

Heater quit working called them on Tuesday said they would call back on Friday been 2 weeks and still no call back.

Mark H.

We had Barron out to service our fireplace and furnace. Very professional, on time, diagnosed problems with both appliances, clearly explained what was going on, left us happy to have them come back on an annual basis to service our appliances. We won't be caught short this winter, and that's a good feeling. Very pleasant on the phone as well.

William D.

Rogue junk mailer. This company sends out junk mailers whether or not you are listed on the do not mail list and will not remove you from their lists even when they say they will do so.

John B.

During installation they stepped through the ceiling of 2 rooms, didn't offer to repair it. Then they didn't glue together the condensation drain line, so we had water leaking through our kitchen ceiling.

Jeff A.

The advertised 24/7 hours is false. After a few attempts at calling around 8am and 9am on Sunday we gave up and finally found the actual business hours listed on the website.

We explained that the blower was not working and we had no heat. We were transferred to service and rudely greeted. We have no heat but they made no attempt to fit us in. Instead we were told they were booked until later in January.

At least be nice on the phone...and if you advertise 27/7 then make sure someone is available.

We called Feller next and they have been kind, squeezed us in their schedule without hesitation, and we have a replacement part on the way with a scheduled installation.