Barlow Service Experts

Jeska F.

We paid $69 for a ""service expert"" to look at our furnace. This was before we closed on the house because we wanted to know how much it would cost to repair. We knew it needed something. The ""expert"" ended up giving us a tune up and recommending a few things, but he said it is working well and there were no issues. Well, my father in law put in a new thermostat because we were still having issues and we thought it was the thermostat. Still a no go. My father in law bypassed the thermostat and tried to get the furnace to run on. Still, it tries but won't turn on. He also said the wiring to the furnace is backwards (the w and r wires). While talking to a lady on the phone, she listed off everything they do in the tune up and checking the connection is on there. So obviously, not everything on the check list was completed. The lady on the phone said they could send out another person to look at it, but we'd have to pay again for the service AND to send the technician out. If they didn't do it right the first time, how can I trust them to do it right the next? I'm not paying $70 more for another person to come out and say ""it looks ok so I gave you a tune up.""
Oh, might I add that we originally had the tech come out when I was 7 months pregnant and we wanted it all done correctly and in good time. I am now 8.5 months pregnant and we have no heat to our house. We are moving in tomorrow.

Went from 1 star to 3
Update: had a manager come by and see the furnace to make sure it's all good now that we've done repairs with another company. He spent time with us to make sure the furnace is working well. He also assured us that a refund is in the mail. He apologized for what happened with the office staff. He seemed genuine and very nice.

Trevor O.

Our AC was having some issues and we called Service Experts to come out and diagnose the issue. I wasn't present for the first visit, but my wife was told the problem was with our returns and vents needed to be cleaned out. The man quoted a price of $400 to my wife. That seemed a bit steep so I said we would consider what to do next.

We shopped around and found another company that did it for a little more than half that. After that the problem with the AC was still present. We called them again and told them the problem was still there. The person that talked to my wife was pretty rude about the whole thing and claimed that some companies don't do a ""good job cleaning out the vents"". This felt like they were just upset we didn't go through them for the vent cleaning. My wife said that we didn't care what they thought and wanted them to take another look. They also said they would waive the service call charge (which was good considering the first one didn't do anything at all).

When the second technician came out I explained to him what had happened so far and he started looking around. He determined that the freon was low and said he would top it back up, but he said if there was a leak he couldn't find it because he didn't have the tools to do so with him (which baffled me, who shows up to diagnose a problem without the tools to do so?). I told him to top it off and he did. He said another visit would happen next week to find the leak and fix it, but the topped off freon should help until then. He left in a hurry so we didn't get to test the AC while he was there.

Not only did it not work still, it was now just blowing warm air. Also now we had a strange noise coming from our AC that wasn't present before. At this point I was completely fed up with Service Experts.

I called another company and had an appointment for them to come out the following Monday (today). They managed to find the problem and had it fixed within an hour. The best part is they checked the Freon levels after and said that they were TOO high (meaning that the second person Service Experts sent out actually made things worse and charged us for Freon we didn't need). They took some out and finished fixing the actual problem and just like that our AC was working better than it has in the year that we've lived in this house.

TL;DR Service Experts is a waste of time and money. They won't fix your problem fast, they won't do it cheap, and they don't seem to care.

Amy F.

1st of all, I never give reviews, good or bad. I have never cared enough to take the time. But this service was absolutely the worst service I have ever received. It was so bad I am actually taking the time out of my very busy life to write this review!
They sent me a bill in the mail for $527 for less than 1hr of work. What? Most expensive plumber I've ever heard of. All he did was get hair out of a clogged shower and TOLD ME what I can do for a toilet that wasn't flushing very well. He didn't even do anything with the toilet.
I ended up having to pay this bill because of a complicated situation between us and the rental management. I absolutely feel like they are very dishonest people, taking advantage of a Rental situation! Charging what ever they want, thinking the owners wouldn't know what work they did or didn't do. But the owners wouldn't pay it and so they send it to us. We wouldn't pay it. They would not even discuss it with us and sent it straight to collections! Absolutely ridiculous business and service!!!

Evan P.

We had an a/c unit put in by MountainWest and they messed up the install and that caused damage to our downstairs. But when we tried to get them, either company, they said it wasn't their problem because either MountainWest wasn't in charge or Service Experts wasn't responsible since they weren't part of the original install. So terrible customer support for both companies.

David R.

The service experts actually screwed up. On the day they delivered my air conditioner, they didn't have the one I ordered, so they upgraded me to a 21 seer ac at no extra cost. In addition, after I got the new AC, the ac was having a problem freezing, a problem my previous AC was having. They came out to service our AC, at no extra cost. They finally figured out our 4 ton blower, wasn't strong enough to support the 4 ton ac. It was a huge mistake after all the work we paid for. However they stuck to their guarantee, they had a meeting with us, admitting the mistake, and communicated that they would replace our furnace with a 5 ton furnace at no extra cost. However they did ask if we would be willing to help offset the cost. We ended up paying for half of the cost of the Furnace.

I would highly recommend these people to anyone. I love how they are focused on getting the house to a certain temperature, and they stand by their work. They have been very professional, and really are experts in this field. I had probably 10 contractors come out to our house, some said we need more duct work, some said we needed a smaller unit. The solution was more duct work, and bigger blower, none of the other contractors really came up with the right solution. With others I would have paid for work, hoping for a lower temp, and just been disappointed that their solution didn't work. With service experts they guarantee their work, so if they screw up, its not on me, its on them. I love how accountable they are to work that is needing to be done. They are pricey, but at least they are dedicated to the end result.

I highly recommend them if you are having issues with your heating and air.

Gail H.

I'll give them one star for coming out the next day after I called.Maybe another because the Tech was friendly and seemed to do his best. But, their diagnostics of the problem was wrong. I'm so glad that I didn't follow their recommendation to change the three ""cartridges"" in my fixtures at $170. a piece. Because they were just fine. It was an stuck open valve with the recirculating system. I recommend if you have a problem with your hot water to call the Plumbing company that put the system in your home first.

BobbiJo K.

Had a great experience with the scheduling and speedy response of the technician, Jeff, in SLC today. He was friendly and professional. The price seemed relatively in-line with what we expected and we were so thankful to have someone respond reliably on short notice.

Cynthia W.

My husband and I have used this company for over 20 years and have had nothing but the best results and service from them. They are always professional, on time and keep our unit in perfect working condition. In my opinion, they are the best out there!

Janice O.

I feel very cheated by this company and do not recommend them. They charged me for an hour to find what another plumber said was a very basic part, and I could have just picked it up myself anywhere if they did not have it. $120 for them to ""find"" a part. Very very unhappy.

Scott S.

Company was Thompson and Sons now Service Experts, Don't be fooled by the coupons they send, Although on time, the technician was rude, he refused to honor my ""Thank You gift"" Sent to me for being a previous customer, My repair was under warranty from the manufacturer We were billed for the service call, and for bogus repairs that would not get my water heater up and running, I now have to wait 4 days for the part to arrive and no hot water, and was told I will be billed again for the part to be installed. I will be into this repair almost five hundred dollars for something that is under warranty. All this and they still would not honor the valid coupon sent to me to try win my business back.