Barlow Service Experts

Kaisha M.

I called this company to get an estimate for an installation of an AC, THAT'S IT. The person that was sent was a nightmare. He talked badly about other companies and was super pushy about trying to sell his product and service plan to us. We told him up front that we were seeking other estimates and that we wouldn't be able to give him an answer today but after he was pushy we told him again and he got hostile about it. Later he called back repeatedly and texted repeatedly l, then LIED to us, saying that we'd told him to call back later that day (we didn't.) Later he showed up at the house and banged on our door THEN WENT INTO OUR BACKYARD and banged on the back door. At this point we were already very sure we didn't want to use this service if it meant we'd have to deal with this guy any more, 3 days later he came back AGAIN and did the same thing! This is EXTREMELY unprofessional and frankly a little scary.

Mindy M.

We have a great plan with them. Our utilities bills are so much lower than they use to be. They come in to service our unit every year. Aaron came out Saturday right on time. He knew exactly what he was doing and was very knowledgeable about our unit. He was great at dealing with our dog who has a traumatic brain injury. He is very hyper. We appreciate the great service!

Jenny C.

Had these guys out for annual maintenance today, and Christian was great--identified & helped us troubleshoot an issue that should improve efficiency with heating our home! Nice to have competent and reliable help with this stuff, gives us peace of mind knowing it's done right!

Fernanda B.

My AC wasn't working well, so they came out quickly the next day after my call. They found out the problem was with my humidifier which was leaking. After they fixed that, my AC was working again. The price was inexpensive compared to everyone else in the market plus they fixed the issue quickly. I would hire them again and refer them to friends. Great job and thank you again!!

Brenda J.

I've used Service Experts before to Take care care of my furnace and air conditioner and the service had been fairly consistent. I have to say that when you are near the end of your furnace or air conditioner's life call someone else. Quote for new furnace and air conditioner was absolutely insane!!! Nearly 3 times more than 3 other companies we called for quotes. And I was charged a service fee to be told that I should get a new system. The next day I had another company out and they repaired my system at 8:00pm for a very reasonable amount of $. Very disappointing.

Jasen L.

Mike was very knowledgeable and professional. I would recommend him and Service Experts to people who needed a good plumber.

Samoana M.

Again somehow I feel into the trap of using these guys because of a mailer coupon. They said I need a new capacitor. To the tune of $144. I looked at capacitors for Lennox Central Air on line.. I didn't find the exact part but the parts line it are ranging from $20-$50. If you look at the capacitor, it's 3 screws. Do you mean to tell me you charge $100 to screw some screws?
Again I make the comparison to the mechanic that finds a list of things wrong. Note to self don't fall for the mailer.

Beach C.

DO NOT USE!!!! Read all of the reviews where people are bait and switched.

-They dont honor their coupon terms and conditions (unless you catch them and argue them in to the ground)
-They will clean your furnace, before you authorize, charge you a ton for it after the fact
-They will sell you items you DO NOT NEED for more than they are worth
-They will shame you and be aggressive when you disagree with what is happening

Not only did they ""clean"" the to death before they diagnosed the problem but they didn't get the cleaning charge approved. They just did it (mind you my husband was right next to the tech). Thought he was trying to diagnose, he wasn't, he was cleaning then told us we had to pay. Then he didn't know what was wrong but insisted it needed a new filter. My husband didn't realize it was a wash and reuse (the property in question is mine and I was out of the country) so the tech charged $18. for a $3. filter and threw the reusable one away with all of the parts from the furnace. I called the company, the owner was nice, said he would call back, didn't. Instead had another tech call me back who was defensive and angry. Said he would try to find the reusable. Said they had to make money some how.

Seriously, there are LOTS of good HVAC folks out there...I have used many contractors, these guys are seriously dishonest and ended up costing me a lot for practically nothing. I need to go purchase a reusable filter again-anywhere from $50-100 thanks to these guys.

Jeska F.

We paid $69 for a ""service expert"" to look at our furnace. This was before we closed on the house because we wanted to know how much it would cost to repair. We knew it needed something. The ""expert"" ended up giving us a tune up and recommending a few things, but he said it is working well and there were no issues. Well, my father in law put in a new thermostat because we were still having issues and we thought it was the thermostat. Still a no go. My father in law bypassed the thermostat and tried to get the furnace to run on. Still, it tries but won't turn on. He also said the wiring to the furnace is backwards (the w and r wires). While talking to a lady on the phone, she listed off everything they do in the tune up and checking the connection is on there. So obviously, not everything on the check list was completed. The lady on the phone said they could send out another person to look at it, but we'd have to pay again for the service AND to send the technician out. If they didn't do it right the first time, how can I trust them to do it right the next? I'm not paying $70 more for another person to come out and say ""it looks ok so I gave you a tune up.""
Oh, might I add that we originally had the tech come out when I was 7 months pregnant and we wanted it all done correctly and in good time. I am now 8.5 months pregnant and we have no heat to our house. We are moving in tomorrow.

Went from 1 star to 3
Update: had a manager come by and see the furnace to make sure it's all good now that we've done repairs with another company. He spent time with us to make sure the furnace is working well. He also assured us that a refund is in the mail. He apologized for what happened with the office staff. He seemed genuine and very nice.

Trevor O.

Our AC was having some issues and we called Service Experts to come out and diagnose the issue. I wasn't present for the first visit, but my wife was told the problem was with our returns and vents needed to be cleaned out. The man quoted a price of $400 to my wife. That seemed a bit steep so I said we would consider what to do next.

We shopped around and found another company that did it for a little more than half that. After that the problem with the AC was still present. We called them again and told them the problem was still there. The person that talked to my wife was pretty rude about the whole thing and claimed that some companies don't do a ""good job cleaning out the vents"". This felt like they were just upset we didn't go through them for the vent cleaning. My wife said that we didn't care what they thought and wanted them to take another look. They also said they would waive the service call charge (which was good considering the first one didn't do anything at all).

When the second technician came out I explained to him what had happened so far and he started looking around. He determined that the freon was low and said he would top it back up, but he said if there was a leak he couldn't find it because he didn't have the tools to do so with him (which baffled me, who shows up to diagnose a problem without the tools to do so?). I told him to top it off and he did. He said another visit would happen next week to find the leak and fix it, but the topped off freon should help until then. He left in a hurry so we didn't get to test the AC while he was there.

Not only did it not work still, it was now just blowing warm air. Also now we had a strange noise coming from our AC that wasn't present before. At this point I was completely fed up with Service Experts.

I called another company and had an appointment for them to come out the following Monday (today). They managed to find the problem and had it fixed within an hour. The best part is they checked the Freon levels after and said that they were TOO high (meaning that the second person Service Experts sent out actually made things worse and charged us for Freon we didn't need). They took some out and finished fixing the actual problem and just like that our AC was working better than it has in the year that we've lived in this house.

TL;DR Service Experts is a waste of time and money. They won't fix your problem fast, they won't do it cheap, and they don't seem to care.