Bardi Heating, Cooling, Plumbing

W. W.

I had a technician come out to give me an estimate on replacing my HVAC system. He arrived as I was getting an estimate from another company. He only spent about 15 minutes at my home and told me he would send me the quote by email later that day. He confirmed my email address and left. I never received the quote from him so I called the next day and asked for it. I didn't get it so I called back and asked again. She said she would send it right away. After another two hours, I called again. I was told to check my spam or junk folder and I did, but nothing there from Bardi. I was again told that it would be sent soon. It's now 4 hours later and still no estimate. If I could give a zero star rating, I would. Very unresponsive and unprofessional.

Mirwais E.

I don't like it Because they were suppose to charge me 10k for the issue which I have with my AC but I called a Facebook AC technician and he fixed it for 150$ . How big is the deference for sure huge .

Andross G.

Monday Started with a frozen coil, no AC upstairs. Very common issue, especially when spring temps begin to rise, the filter is caked in pollen, and airflow over the coils may be restricted. I've used Bardi for plumbing and HVAC in my residence as well as rental units...after this recent visit, I wonder how many times I've been a victim of some shady tactics. I call first thing Monday morning and they get a tech out by late afternoon. He checks the attic unit and the corresponding outside unit. He takes a picture of the iced up coil, tells me about the """"scorching"""" around the blower/heat exchange (blah blah), reminds me that my furnace is old (2006) and that my coil is from 2009. Funny, I had the coil and outside unit replaced in 2018. He says that we can't know exactly what is wrong until the ice melts, but he'll be back the next day to check. He left the furnace and coil panels open, cover plates on the ground. Also, removed the fuse to the outside AC unit without ever mentioning what he had done, or why (for my protection of course...). Before leaving tech again says he'll be back the next day but from what he's seen it's a mess and oh, by the way, one of our sales reps is in the area. Rep comes. He weaves the 'our company name' integrity bs with plenty of fear-driven urgency sales tactics, I get that it's part of the job. What didn't make sense were statements like, -You shouldn't mix and match different system components from manufacturers and years-...huh? I've found my invoice from the 2018 unit install and verified that yes, they did replace the coil upstairs. I say, """"The upstairs coil is from '09? I'm almost positive they charged me for it. I'm so pissed."""" His reply is basically, it's not uncommon for smaller vendors to install used or recycled coils/parts. Okaaaay... He then give me the hard sell on replacing BOTH systems ( the mix&match is bad bs) and gives the standard supply chain issues, price increases, and openings for install tomorrow (but after will be difficult). I balk. He lays out the pricing which ranges from around 9.4-15.3k per unit. I balk again. More fearmongering. End of meeting. Tuesday I call Bardi to see when the tech will be returning to diagnose and put my panels back on, etc. There is no appointment scheduled for me but I'm told they are having a tech return later in the day. By noon I call back, still not on the schedule, no one seems to have any knowledge of an appointment...I say, I'm done. Wednsday I call a guy that has done reno work for me in the past. He's got almost 20yrs of commercial hvac experience. I explain the situation on the phone and he walks me through a basic set of steps to help get an idea of what's up, especially since the ice is melted and has been since Tuesday. Turn upstairs thermostat to """"off"""" If on, toggle the power to the furnace to off Check air filter, if dirty or higher than MERV 5, replace with fresh filter. *The filter was clean* Screw the panels back in. Toggle furnace on. Turn thermostat to """"Cool"""" Wait for the system to cycle up (the cooling icon stops flashing) Check for airflow. No airflow. He thinks it's probably the blower and will be by tomorrow to have a look. Thursday He does a walk around, tells me that the fuse has been pulled from my outdoor unit and asks if I did that. No...no I didn't. He goes to check the system upstairs. He calls down, """"Hey, you need to see this."""" Here are his words from his work invoice: """"The wire that was supposed to go into the Y (ac) terminal was removed and connected to the wire that was supposed to go into the C (com) terminal - correctly wired the furnace board. System working/ ran 2 cycles - all good!"""" In short, the thermostat was no longer connected to the control board, making any attempt to get it running from the thermostat panel impossible. Furthermore, had the wires remained in that configuration the control board for the whole upstairs system would have been fried in a few days at most. Now, I never witnessed our friendly Bardi """"repair"""" tech do any of this first hand. Indeed, I wouldn't have known what was happening had I been right there. Could it have been my guy that switched the wires? Absolutely possible. I mean, it had to be my guy, right? Perhaps it went like this: After tampering with the wiring and bringing my attention to it, you know just to make himself look honest, he replaced the run capacitor for the blower, recharged the coolant, got it running and it's been frosty upstairs ever since. Here comes the bill... Invoice- $200 Yes, $200 Hmm... I cannot for certain accuse Bardi these kinds of filthy, dishonest, business practices as I was assured by the sales manager they take no part in. I mean I didn't directly witness any wiring mishaps or sloppiness. It's normal to render a system completely inoperable at multiple points to protect us...but not inform us, right? Never again. Tl;dr Be careful out there folks.

Stan C.

If only it were possible to give ZERO stars. We've had Bardi doing repairs and maintenance on our HVAC for a few years now, and did not have any major problems. In fact, we finally had them replace our furnace with a new one a few months ago. So, we figured that when we had a plumbing problem, we could call on them to come help -- that was a huge mistake. We had sewage backing up into our bathtub and a few other indications that we had a main sewer line clog. We've been battling this problem for several years with tree and bush roots getting into the main sewer line (it's over 60 years old), so we knew what was happening. Bardi came in on a Friday and scoped down the sewer line and tried auguring through the roots, but said they couldn't go any further because the roots were too packed in. They said they'd come back on Monday and cut a 10-foot section out and replace it including a cleanout so that they could look further down the line. They showed up Monday morning and started the project. After looking down the rest of the line, they said that it was almost solid with roots and that we should replace the line. We figured that it might really be a good idea going forward so that we don't have to deal with the issue any more. They gave us a new estimate, which we thought was excessively high, but we went ahead since we wanted the project done and didn't want to wait for more quotes. We okayed the project and they pulled out the trees, bushes and roots and removed and replaced the sewer line all the way to the county tap. They filled the trench back in with loose soil and just left without saying a word. They didn't check and clear the drain lines where the sewage had been backing up like they were supposed to. They didn't pack down the soil or cover the dirt in the trench with straw, which would prevent the soil from washing away as they said they would, and they didn't cut down and bundle the trees and bushes that they removed like they said they would so the county would remove them. It rained the next day and half of the loose soil washed down into the storm drain. It took three calls and multiple promises, but after several days they finally hired someone to come get the trees and bushes, and someone spread straw over the trenched area (still not sure who did that or when). During this time we had discovered that the drains were still not draining, and were advised by another plumber that the sewage that had backed up into the drain lines (and sat there for four or five days) had congealed and caused clogs in those lines and they should have been cleaned out. After calling multiple times, they finally sent out the plumber who had been working on the project and he didn't even try to clean out the drains; instead he tried to tell us that we needed to replace all the plumbing under the house because it was old and cast iron, and that was why the drains were not draining. We knew that could not be true, since the drains had been working fine (not optimal but they were OK) before the sewage had started backing up into the drains. The hardware is certainly not going to degrade to that point in four or five days. Multiple calls to the company over the next week finally got an answer on Friday from a """"supervisor in the office"""" Justin who promised that he would get a plumber out on Monday and make sure it was made right, and that they wouldn't leave until it was corrected. Needless to say, no plumber showed or called on Monday. Tuesday, we called to speak with Justin again about the no-show and was told he was in a conference and would definitely call us back before he left for the day. He did not call back that day, nor did he call the next, nor the following day. In fact, we did not heard back from Bardi for four weeks. We finally had to call and pay for a different plumber who came out and fixed the problem within an hour. Don't bother with these people -- they are just in it to take you for what they can get and will not give you the time of day once they've been paid.

Terry H.

The story is too long to tell you everything. But let me say I spent about $600 for a lot of talk and no results. Since I already paid for yearly maintenance I let them come to maintain air and heating. They decided I needed to spend another $500 for coolant and $650 to bring gas heater up to code. Said no and got 2nd opion. It turns out I do not need 2 lbs of coolant and the heating repair is about $125. Bardi is good at scaring you into repairs at a high price. What a rip off.

Wade E.

I regret that I can't rate Bardi a negative 1. Last week I took the afternoon off to meet the plumber. The appointment was between 1 and 6. I got a call late in the afternoon that they need to reschedule. OK, things happen. I reschedule. I spoke to Bardi the day before the appointment and they were going to prioritize my appointment for 1 PM. (I'm scheduled to take another afternoon off). At 8 AM the next morning (I'm at work) I get a text stating the the plumber is on the way!!!!!! I call and tell them that I can't be there and ask to speak with the manager. Joe the manager tells me to call dispatch!!! No, no, no Joe. You call dispatch!!! I'll re edit the post this afternoon after the call.

Tony M.

I have to update my 5 star review for the plumbing, which was a 5 star experience, to a 1 star for the HVAC service. During the plumbing visit I signed up for their maintenance contract which includes servicing the HVAC units. After my 3 units were serviced I was given a report that identified two issues and """"recommendations"""". 1 was a """"Voltage regulating device that was leaking"""" and the other was an issue with one of my furnaces. The voltage device was proposed to be replaced for $500. It's actually a $10 capacitor that can be replaced in under 5 minutes. The tech did not even attempt to replace the capacitor.... Instead proposed a $500 replacement that included a future $20 trip charge. Then proposed Approx. $10,000 worth of unnecessary work (3k for surge arrestors for each of my units and 7k for """"Germicidal filtering devices), none of which are critical or even required. I replaced the capacitor in 3 mins (cost $10.45),.. I also have an all home surge arrestor so non are necessary on any of the units. The 7k germicidal units,.. Really?)... The up-charging and recommending of non-sensical items without proactively even attempting to correct issues that could easily have been corrected at a fair price (New Capacitor that was obviously in his truck and could have been replaced while he was at my home for a fair price), speaks volumes. Buyer beware.

R W.

I had Bardi come out for the """"$69"""" tune up special on February 16, 2022. The person who came out, stated I needed some additional work and was to send me an estimate invoice with the information for me to review and if I agreed, he would come back February 22nd. To hold my time, he stated I needed to put down a deposit. Monday, February 21st I still had not received a invoice and called Bardi and spoke to 3 customer service reps and finally got to Linda who AGREED that my situation was not handled properly. She BEGGED me just review the information she provided and call her back once I had an opportunity to do so. I informed her that I would call her on February 24th in which I did only to be given the run around of her being unavailable, in a meeting and that NO ONE ELSE in the company could see my $800 deposit and that I would need to speak with her for a refund of WORK NOT COMPLETED!

Sha'Cole L.

If I could personally leave Negative stars, I would ! only reason why I'm leaving one is because I feel sorry for the employees that are a temp or a minority . I had made an appointment for my heating system, they sent a younger male out and literally the guy had to be new -- he was very sweet and respectful. They , Bardi company, had him watching YOUTUBE videos in order to be able to resolve my HVAC issue ; it was so dangerous to have these young , men messing with a 1K/2k machines whilst having them learn by YOUTUBE and not an actual physical human. Also, I am the fiancé of a previous employee and they treated him like trash. He was not the only one of colored skin that has been treated unfairly as I recall from others who are familiar with this Shitty piece of a company. My fiancé would walk in and speak and NO ONE would acknowledge him but when a non-colored person was present , everyone was saying hello and greeting him with respect ! If I am not mistaking , this is a family oriented business, but definitely not treating their employees or excuse me, their COLORED employees and customers with respect -- sad! My fiancé signed up to work with HVAC/plumbing and instead , they had him out in the cold , running errands , taking out the trash and had no sense of what his actual role at Bardi was which is uncomfortable and basically treating him like a floater /slave. I do have a few names of those who showed a ton of racism : Rob, Chris, Justin and I believe it was maybe two more. Not too sure but I've heard those names consistently and it's Asinine that they are treating their colored , non family members employees like SHIT in 2022 while showing racism is definitely not dead. I pray for these people , truly ! Never again will I use them and if you all want the job done correctly and don't want to support racism , please go elsewhere ! Ha !

Bharat P.

We had a showerhead faucet cartridge replacement was needed, Bardi's tech came and replaced it but got me to sign for the maintenance agreement for one year. It allowed me to cancel it within 3 days, so I did it next day by sending them an email. But, they keep on insisting me to keep it. I am fighting to cancel it. So, be careful doing business with them.