Bardi Heating, Cooling, Plumbing

LaTosha M.

Zachary was great! will definitely use them again and again! Very informative and helpful. Educated us on everything and had great customer service.

V R.

The customer service from both the phone representative all the way to the technician was top notch. Matt Cole was my tech and he was EXTREMELY knowledgeable and walked me through everything and the rates are reasonable too!

Michelle T.

I noticed that my kitchen sink had a leak. called bardi they sent David Batalla to service. He's very knowledgeable, understanding and professional. He explained the details of the problem and how he was going to fix the issue. Definitely ask for him if needed

Janet C.

I had to have a 29 year old unit replaced. I called Bardi after looking at reviews and calling 7-8 other companies. Their pricing is right there where the other companies are. Scott Patton showed up the next day and gave me a NO HASSLE pricing (4 Quotes) never once pressured me or anything. I got a new system installed the very next day. The Technicians that showed up where Mitch Mitchell and Josh. I am in the service field and these are 2 of the best technicians I have ever had. Very professional and supper knowledgeable. They had my system installed in less then a day and cleaned everything up. Thank you all for helping me get a new A/C to keep my family cool in this 100 degree weather. And thank you for having such outstanding employees. Scott, Mitch and Josh are AWESOME!!!!!

Jeff C.

I woke up to no AC this morning. Called Bardi, and Alex arrived a short time after. Very professional and courteous. Took him all of 30 seconds after entering the attic to diagnose my problem. A clogged drain line. He had our line cleared and AC running in no time. He wore booties to protect our floor, was very knowledgeable, and I was surprised it was not expensive at all. He cleaned our outdoor unit, checked the filter, tested coolant pressure, etc. I was so impressed with him, I jumped at the chance to sign a low cost maintenance agreement that not only covers my AC, but electrical and plumbing services as well. Bardi is now in my contract list and Alex is the one I want doing all of my HVAC services. Outstanding service!

Sandra W.

June 11, 2024 - Services in Georgia - Updated Response CONSUMERS: Please take the time to read the below response from Bardi regarding my previous follow-up inquiry/review on June 9, 2024. This is the second response from Bardi submitted on June 10th/June 11th, 2024, not June 7th. ********* Business owner information Customer C. Business Owner Jun 7, 2024 Sandra Again, we are sorry for your frustrations. The updated summary on your invoice was done per your request. This was an update on the original document as our system will not create a new invoice for a completed job. Without all the details from the other company the $88 refund for the service response charge is what I have processed at this time. Unfortunately, HVAC systems are complex and diagnosing them completely doesn't always happen on the first round. Fixing one part can lead to finding the failure of another. Ultimately, we are very happy you have your system working at this at time and you are comfortable in your home. ********* FACTS: On May 24, 2024, I submitted an email to Bardi at [email protected] to request an Itemized Invoice and did NOT hear back from Bardi. On May 27, 2024, I contacted Bardi at 770-263-9300 to follow-up regarding my previous email inquiry. I was informed that Bardi's policy is to NOT provide an Itemized Invoice, HOWEVER, Bardi provided an """"Updated Invoice"""" on June 7, 2024, again with my SIGNATURE transferred/included to the updated document WITHOUT my acknowledgement or consent, dated the date of service; May 22, 2024. It was improper for Bardi to transfer my ORIGINAL signature on any updated invoice. Additionally, an email inquiry was submitted to Customer Service, Client Center Manager, Accounts Payable Specialist and CEO on May 30, 2024, regarding the matter. On June 7, 2024, you (Bardi) advised that a Warranty Claim had been submitted, however, PER THE MANUFACTURER, a Warranty Claim has NOT been submitted or on RECORD to-date. Please advise. In your response you stated """"Unfortunately, HVAC systems are complex and diagnosing them completely doesn't always happen on the first round. Fixing one part can lead to find the failure of another."""" My Reply: Bardi who is a service provider with the Manufacturer Product who was referred to me, and who I believed to be a trained mechanical contractor/professional made an assessment (not a full/proper assessment on the initial day-May 22, 2024), charged me for services that DID NOT fix the issue with my AC unit, the Tech DID NOT ensure that my AC unit was properly working prior to leaving even with additional concerns stated to the Tech. With the proper diagnosis NOT happening on May 22nd during the FIRST ROUND as mentioned in your response along with Fixing one part can lead to finding the failure of another. The SECOND ROUND/Assessment by Bardi on May 23rd still was NOT the correct diagnosis with a proposed cost over $2,100.00 with my warranty. So, based on your statement Bardi would have conducted MULTIPLE ROUNDS/Assessments to find the CORRECT diagnosis, at the continued COST to me (the customer). Basically, Bardi may need to conduct multiple rounds/assessments at the COST to the customer, per the assessment/recommendation even after missing the correct diagnosis from the beginning before having the ability to determine the correct diagnosis. Please advise. FACT: Services were said to be provided that was based on the RECOMMENDATION of the Tech from Bardi, that DID NOT repair my AC unit, and I was charged for it. Additionally, Bardi requested a document (itemized invoice of the work that was completed by another company), although, Bardi does NOT provide the same to customers, per Bardi's policy. My AC system was repaired by a company after a correct/full assessment the FIRST ROUND, however, not by BARDI.

Michael B.

We saw Bardi Heating, Cooling and Plumbing's TV ads promising $93 drain-line clean out, or free. Same promise online. Nope. There are fine print conditions and there was no mention of these when the service was booked. They showed up four hours late and asked for $900. After some negotiation they came down to $500 and snaked the drain. We were desperate, and they exploited that.

Doris S.

Had a wonderful lady named DeeDee come today from Bardi after another plumber was out yesterday and although the news was bad, she came in, introduced herself and went about diagnosing what was causing a backup into my bathtub. she had a camera that went into the pipe and found where the camera stopped, there was a clog caused by either a collapsed pipe or shrubs roots in the pipe. She was very professional, polite and most of all efficient. Best plumber I've had out to my house in life. Her confident attitude from jump reassures me that she was the one to know what was going on. Will try to ask for her going forward if it's a plumbing issue. thanks DeeDee for being such a positive representative of your company!

Darrin S.

I have a contract for regular maintenance, Spring and Fall. Bardi called and scheduled my Spring service several weeks out for a specific day, anywhere from 12-5pm. The day arrived, I waited, they never showed. I spent my day waiting around the house and at 4:05pm I received a call that the tech could not make it. No reasons. Bardi will text you when the tech heads your way but you rarely have more than 15-20 minutes notice so you need to stay close. Your day is committed to the house. When I showed my frustration, I got a call later with an offer of $50 credit toward a future service. So, I guess my time from 12pm-5pm is worth $50. I wonder what Bardi charges for 5 hours?????? They charge more than that for the maintenance call. I have had hefty repair bills over a couple years from Bardi so it's not like they have not profited from me but I guess I am not worth much.

justin k.

Bardi is a scam. They signed me up without my consent for their membership and refused to cancel it. They sent me some paperwork that I supposedly signed and it is not even close to my signature. I have never used their membership services and now they charge me monthly for a service I dont want or need. Do not use them they will scam you and lock you in to payments you dont want.