Bardi Heating, Cooling, Plumbing

Bradford G.

I had called and told them I had an AC leak and that I needed a leak test done to see where the leak was. The lady said they needed to look at it first. The tech showed up opened up the upstairs unít the went outside and put gauges on the outside unit and said there is no freon, you have a leak. Then told me 500 for a leak test. So I paid $88 to be told what I told them. And I didn't get any of the stuff done from the $59 tune up soecial. Called another company, the leak test is $125

Lila C.

My A/C unit was not cooling as soon as it got in high 80's two days ago. Called and arranged technician to come (on a Saturday in the middle of Coronavirus quarantine). I'd seen TV ads saying they were wanting to help people out during this tough time. I called and arranged a visit and asked what safety procedures a technician would be doing before entering my home - immediate answer of: """"oh yeah, we require them to all all wear masks, gloves, booties, and they sanitize everything they touch."""" I met technician outside and had to immediately back up to practice social distance with a technician who had none of these things on and proceeded to come into my house without any of them. Very nice man but I think I paid way more than I would have with another service (later discovered with too-late research) for 4 lbs of refrigerant. He did set my thermostat and explain a little bit how to work it. I asked if my filter needed changing and he acted like he hadn't checked although I know he had looked at unit in my attic. Said he would and that didn't happen (I had to take a call and think he must've forgotten to do that and left after helping me try to figure out thermostat controls and $900 later. did agree to """"try freon replacement"""" instead of $3600 new coil, so that's on me, as well as not researching price of this before he left. They charged $188/lb of refrigerant and I agreed to regular maintenance which I will now cancel after reading some alarming reviews. I am a clueless consumer in this area and feel like technicians need to show you the actual procedures they come to in their assessment (how they come to find crazy low levels of freon, etc.... , the photograph could've come from anywhere, how they find a leak and why they can't repair leak in stead of trying freon replacement with no guarantee or replacing entire system. He was fair in his presentation of my options but shocked at the price and felt like I could've been taken advantage of at that cost. I do take responsibility for not reading reviews and doing more homework beforehand, but I felt like they could've given me a way better deal considering our times and was very disappointed that, having called to enquire, I had to request he put on any safety gear at all. He seemed surprised I asked. There's either a policy or there's not and I was told there was. Long review, short, I would not call Bardi again and have had others I trust more, but I DO have working air now - whether it goes out next week or not...time will tell. My assessment was fair enough sounding but I found freon on Amazon for $35/lb an hour later so not sure they're trustworthy in their prices and especially in tough times when you expect good companies to make more compensation. Thanks.

Norb S.

I REALLY like Bardi! 3 houses over 14 years - they've always done a great job. On time. Friendly. Reasonable. Do-it-right attitude. BUT - they should stop selling AMANA units. JUNK. We had them install a complete HVAC 4 years ago. The AC compressor unit just got it's second capacitor in that amount time! A """"part"""" that apparently isn't covered under the 10 year Amana warranty. Plus, I'm now told the coil is starting to leak refrigerant! That's why our unit shut down. After only 4 years! I hope the coil is a part covered under the warranty. And, they needed to tighten all the electrical connections on the circuit board because they were loose and arcing! JUNK! JUNK! Please Bardi - stop selling Amana JUNK. And Goodman for that matter since they make Amana products. I'd change this rating to 5 Stars if you stop selling them.

Frankie C.

Customer service is horrendous but th eservice and lack of follow up is beyond mind bending , First they tell you a service charge is 89.00 then they forget twice to send out th erepair person after I agree to the mafia fee I would think a servicetruck would be stationed at my door in minutes but not BARDI ,These guys show up 3 days late and tell me the service charge is now 389.00 because it is SATURDAY . I could well afford the service call because i am a cardiac surgeon but paying 389.00 dollars to show up at my home and do nothing is ROBBERY .. My advice call anyone but BARDI

Lauren H.

They told my mom it would cost her $1700 for neccessary repairs to get her system working again, but recommended replacement for $7000+. Thank God she got a second opinion from another company who charged $200 for necessary repairs. There was no freon leak as diagnosed by Bardi. Certainly no need for a new system. Watch out, they may be preying on the elderly. I spoke to service manager and requested a refund for the incorrect diagnosis and never received it as promised.

Mark O.

I am visiting my daughter's house in Stone Mountian when the HVAC ceased to function in 90 degree heat. Called Verdi and the very cautious office staff got a great tech out to the house that very morning. Found the problem quickly was ants shorting out the power supply. Gave me options for the fix along with costs and after our choice fixed it in a half hour. Also. Did a complete """"health"""" inspection of the system with recommentations. Thanks so much Jeremy. The only reason for the less than 5 stars is I was not told about the $19.95 distance sur-charge.

Nicki F.

Scheduled an appointment recently for a tune-up since the last one done was a couple of years ago. I'd noticed my AC not blowing cold air, just cool air. Tyler came out and was punctual and pleasant. He identified an issue I'd expected (ie Freon leak) and an issue I did not expect with a failed condensation pump, which was the culprit of my cool/nor cold air flow. The cost to replace the condensation pump was $439, which after the visit, I researched and found that the part was actually only about 10 percent of this cost at my neighborhood Lowes, so I think that is a ridiculous markup for labor rate. Overall, 1. I'm out of more money than I should be (shame on you), 2. I'm pleased that my AC is nice and cool now (thank you), and 3. I know next time to research options given prior to making decisions (lesson learned)....found out I could have resolved that issue myself at a fraction of the cost in a few minutes. I would have given a higher rating for service but dropped a few stars because I personally would not consider using Bardi in the future because of pricing.

Gee B.

Price Gouge!! My experience with Bardi was not good at all!!! They texted several times to say they would arrive at 8 am but when I called at 8:20 I was informed that there was a staff meeting so the tech would be late. At 9:35 when he arrived he spent a lot of time explaining their service plans that cost as much as $3000! They wanted to charge me $1400 for a refill of Freeon. I called someone else who came the same day for $425!! Watch your wallet with Bardi

Megan J.

I contacted Bardi for a hot water heater flush and to fix my leaky bathtub faucet. The plumber came out and flushed the hot water heater with no problem. When it came to the leaky bathtub faucet, after removing the face plate, the plumber attempted to replace the cartridge. He said the cartridge was not the problem; it was the valve that needed replacing and that required opening up my wall and $1000 price tag. I said I could not afford that and I made sure to ask that the faulty valve would not cause any more than the current leaking faucet in the bathtub. The plumber said yes it will still leak but into the tub. I paid for my service, and that was that. Fast forward to 2 weeks later, I come home to water leaking from the wall that is on the other side of the shower and a puddle on the floor. I immediately call Bardi and ask for someone to come right away. At first, they said they could get someone on Tuesday; I was calling on a Friday. After speaking with a supervisor who told me I still had to pay for the visit even though it was most likely caused by the plumber's error 2 weeks prior, I had him send the same plumber. As I waited, my boyfriend came over to inspect the work the plumber would do (I wish I had asked him over the first time, but I digress). The plumber finally arrived and was quick to tell me that he told me 2 weeks ago it was going to leak, I reminded him that I asked him and he only told me it would leak into the tub. The plumber heads to the bathtub and opens the faceplate with my boyfriend right behind him watching, and wouldn't you know? He was able to fix the cartridge this time, and now my bathtub doesn't leak! He did take $100 off, but I still had to pay $250. The plumber ended up installing the cartridge backward and my boyfriend had to go back in and fix the plumber's work. I will never use Bardi again nor would I recommend them. I also now am dealing with water damage in my living room due to their negligence that they do not seem to care about. Save your time, money, and headaches and use someone else!

Michelle B.

Worst company ever, they talk you into paying for a plan once a month for $18 then when you need them to come out and check your heating and air they always say there is an issue, my unit is only 4 years old and they charge me $2000 in 2018 and now the air is not working again and the technicians want to charge me $250 just to look at it. The company came in February to service the unit under the contract and now that it is hot the AC unit is no longer working. There is some under handed thing going on with this company. I am all for the class action. There should be zero stars.