Bardi Heating, Cooling, Plumbing

Nancy L.

Their price was twice what another company told me it would be. Although their service representative was very nice, he doesn't make the prices. I had called Bardi because I felt that Wade's price was too high for the 1 1/2 hour it would take to replace the blower motor on my HVAC system. Bardi's price for the same work was really outrageous.

jeff p.

I called Bardi services for a plumbing job and they were able to send a plumber right away. His name was Clayton. He was very nice but professional and did a great job. I would recommend them to anyone needing plumbing help.

Mary B.

As I already stated this Company does NOT pull permits. Their rep answered today July 22, 2024 that they ARE PULLING THE PERMITS. They installed the equipment in March of 2023. Do the math. They installed TWO things WITHOUT HAVING A PERMIT. No permit. = NO STATE INSPECTION. NO STATE INSPECTION = no third party insurance that work is correct and more importantly UP TO CODE. Do not trust this Company.To you Ms. Kristy: In my many interactions with the Building Department in trying to get what I paid for, I have been told they can issue a permit in 15 minutes. Therefore, please advise me which day in the near future can I expect a State Certified Building Inspector to review Bardi 's work?

David J.

Herman came out within 30 minutes of the call, diagnosed and fixed the leak in the heating-A/C within another 30 minutes. Sure, it would be great if everything was free, but for the speed, efficiency, peace of mind and just overall great service --- worth every penny (and at $383, not as excessive as it could have been). Highly recommend.

Karina C.

Last year my ac blew out. I called and they were prompt to get to my house to deal with the issue. Condenser was at fault - a simple standard repair. However I got a $975 bill and a very aggressive sales tactic of up charging.. everything was wrong... I was told that my furnace had cracks and when I inspected the camera- none were present. I would die of carbon monoxide poisoning.... I figured quickly what was up. Ended the conversation paid and chalked it up to don't use that service again. Today the charged me $215 yearly service contract. If I asked a company to leave my house rather than deal with them, I would not use their product ever again. I had my credit card challenge and block the company. I called and requested the charges be reversed. Be careful what you sign and have done on your property! $975- condenser is insane. I am aware that this is a trained skill, products and knowledge of service require payments, but not this much!

Wanda A.

I called Bardi because of the commercials and their reviews. Trusting, my family will be in great hands. WRONG! We made an appointment to have our AC unit checked, repaired or perhaps replaced because it was not working for about 5 days. I called Bardi on July 27 inquiring about servicing my AC unit. Jeff, SALESMAN from Bardi came to my home on Friday June 28, to check my AC. He went up in the attic, walked, around the home making his observations. Within moments he stating we needed a new AC system. I have two elderly parents living in the home my dad is recovering from a stroke so having cool air is crucial! Jeff, said, we are in good hand with Bardi while getting my information for this 11k AC unit. He stated the unit will be installed next day on June 29 Financing was approved and that was that. June 29, the AC unit was installed after about 5 hours. The technician told us to run the AC on 69 for about 5 hours because of the EXTREME heat and humidity in the home and then set it your desired temperature. After waiting five hours the home remained lukewarm to hot. There was no cool or cold air coming from the vents. I called Bardi Sunday June 30, let them know the system is not cooling or coming through vents. I didn't hear from Bardi until July 2, four days later. I was contacted by Bardi that Mr. Carmona will be out. On July 2, Mr. Carmona checked the new unit and noticed we didn't have adequate insulation in the attic or return vents. He said, they didn't tell you, you needed return vents... I said no, I don't know anything about AC units and what all it needs to run. Mr. Carmona then said, he would speak to someone about getting this taken care of as soon as possible because the air is not circulating properly in the home. I waited for someone to call me from Bardi with what Mr. Carmona reported, but never heard from anyone from Bardi. I then called the finance company and let them know what was happening and to let them know I've not heard from anyone from Bardi. Keep in mind the temperature is hot and dangerous for sensitive groups like my dad. After several calls I finally reached someone on Saturday July 6, 8 days later. The woman on the other end told me someone will be out asap. The next day Kalief from Bardi came to my home Sunday July 7, on the 9th day. He checked the unit. Said, he was not able to make repairs today but will return Monday with his team to get everything up and running correctly so my home will have air flowing through it like it's supposed. Monday, July 8, day 10 no call no show! No one from Bardi called me and no one from Bardi showed up at my home! I called Bardi once again today Monday at 5pm to inform them about my my non working AC unit and called the finance company so the finance company to reach out to Bardi to cancel my account. I am completely finished with Bardi! I do not want anything from them at this point but to COME AND GET THIS AC UNIT OUT OF MY HOME! I lost all respect and trust for this company! I am very disappointed as to how you can allow 10 days to pass with the sweltering heat we have in Georgia to not make my situation a priority knowing I have two parents in the home that are elderly and one recovering from a stroke three months ago. Bardi showed me they DO NOT CARE about me as a customer just about the MONEY ! As soon as the funds were deposited they no longer cared if me and my family have air! 12 days later we have AIR! Thanks to Mr. Anwar and Robert H. from Bardi. Anwar called me concerned about what he read in the notes, and reached out to Robert to find out what was truly happening and why the ball kept being dropped. Robert H told me my home has wrong size unit to begin with and needed other things that they will take care of at no extra charge. And he kept his word! We have air and I'm slowing building my trust back with Bardi.

Cierra A.

My dad, is a previous customer of Bardi as he purchased 3 units and spent approximately $30,000 with Bardi last summer and highly recommended Bardi when my A/C went out. My dad made an appointment for me for Wednesday, June 26. Nicholas Turner came to my home and attempted to fix the unit. He told me that the transformers kept blowing. He said that he would come back the following day with more transformers and in-line fuses. On Thursday, June 27 he returned and was here approximately 2.5 hours. He stated that 7 transformers had blown, several fuses, and was still unable to fix it. He determined that the unit had been struck by lightning and that I would need an entirely new unit. He said that he could get someone out the same day to give me a quote. I then called my dad on the phone to pay the service fee. Nicholas told him it would be an additional fee as he spent more time in my home. My dad paid $189 via credit card. Later that day, Jimmy Wise came to my house, went to the attic to look at the unit, outside in my backyard, and corroborated Nicholas' claim that lightning had hit my unit. I received a quote of $14,757 for a new unit. I told Mr. Wise that I would call my homeowner insurance as they would cover a natural disaster. I spoke with my homeowner insurance on June 27. On July 1, I spoke with my claim adjuster. He advised me that the HVAC company would need to fill out a lightning affidavit form and send pictures of the unit, and model number. Upon receiving the affidavit via email, I immediately forwarded it to Jimmy Wise on July 1 at 9:40 am. Around noon, I called Mr. Wise and he told me that Nicholas was my HVAC tech and would be the one to fill out the form. Around 2:00 pm, I received a call from Nicholas. I told him about the form and pictures needed. He said he would need to come back out to my home to take pictures. In response, I told him that he had already taken several pictures and so did Jimmy Wise. I sent Nicholas the form via email on July 2 at 11:41 am. On July 3, I called the call center and asked about the status of the form. I was asked to send the form to [email protected] and they would look into it and call me back. I never received a call. I called again on July 5 and was told the same thing. On July 6, my dad reached out to Nicholas. Nicholas told him that he would complete the form and email it back to me by Tuesday, July 9. On Tuesday, July 9 around 2:50 pm, I hadn't received the form so I called the call center again. I was told that Nicholas sent the form to the manager, Ezzy on the night of July 8. The call center rep told me that she would email Ezzy and request that she call me with an update. The rep did send me two emails at 2:57 pm with pictures of my unit. I never received a call from Ezzy. On July 10, my dad called the call center and was told that they would involve the manager, John Herrington. He was able to speak to John on July 10 at 5:02 pm. John informed him that legally they could not prove that my unit was struck by lightning as they had no evidence to support that claim. He said that it was more likely a power surge and they would fill out the form to state such and send it back to me. I called on July 11 around 2:30 pm, spoke with a call center rep, and was transferred to John Herrington. John informed me of the same thing he told my dad and said he would send me the form by EOD. I never received the form. I fully respect the legalities of why the form could not be filled out to say it was hit by lightning. I would like to point out that I did not make that claim. I am confused as to why two professionals with extensive experience in the HVAC field would initially make that claim if they were aware they could not prove it. Mr. Bardi, at this point I am extremely frustrated as my kids and I have been without a working air conditioner for several weeks in this Georgia heat and I feel like the employees at Bardi simply do not care. Two values of Bardi are """"Honesty-do the right thing"""" which is stated as not just a policy but a promise and """"Respect for our team and customers."""" I strongly feel like your company's values have not been upheld and that is unfortunate. I would have greatly appreciated it if I had been told that you all were unwilling or incapable of filling out the form for whatever reason, as that would have been honest and respectful. Bardi has lost me as a potential customer as well as my dad. In the future, it is my sincere hope that your employees can adhere to the professionalism and values that are proudly mentioned on your website.

John N.

Spa tub in master bath was leaking. I called Bardi and within a few hours a tech showed Very professional and courteous. He asked questions about the issue, he located the problem, repaired it, tested the tyb and pipes until he was sure the leak was fixed. I would highly recommend this company and especially tech who di the work.

LaTosha M.

Zachary was great! will definitely use them again and again! Very informative and helpful. Educated us on everything and had great customer service.

V R.

The customer service from both the phone representative all the way to the technician was top notch. Matt Cole was my tech and he was EXTREMELY knowledgeable and walked me through everything and the rates are reasonable too!