Barbour & Pourron Plumbing Service

Matthew G.

Nothing but professional, personable and knowledgeable about their profession. These guys have become our go to referral for plumbing and we don't see that changing anytime soon. I accidentally met with the residential construction team one day while marketing and was again blown away with their demeanor, willingness to help and honest/candid feedback and advice. Felt like a part of the family and value that when giving my clients recommendations

Natalia L.

Very poor customer service. I was treated very rudely. We are new residents/new home. We found a leak under one of the bathroom faucets with the bottom of the cabinet swelled up. I called B&P and left a message for Josh who handles warranty. Because they don't have any ""live"" receptionists to take calls, I kept calling few times one after another because: 1) I have a very short work break and want to make sure I get someone on the line the same day (I have called in the past and they don't return phone calls promptly); 2) as someone who speaks English as a second language, I always prefer to talk ""in person"" as I can explain myself better rather than leaving messages via VM or email.

Josh answered my 3rd call very rudely. He belittled me, basically saying something in the line of - what's the big deal? You have a little leak and what - it's the end of the world. I asked him, ""Are you so rude and offensive to all your customers?"" He answered, ""yes, I am."" At this point I hung up the phone, and called my builder asking them to handle the situation. Unfortunately, I have to work with B&P through my warranty but once that is over I will look for another plumbing company.

It is worth mentioning that we had plumbing issues from the start. Day 1 of moving in, in one of the bathrooms there was no cold water. I don't know what they had done, but there was only hot water (they did fix it). We also had an issue with the toilet on the upper floor as it was not flushing well. We were told that we have to hold the handle down for about 7 seconds when we flush it, that we can't just press the handle (so basically we don't know how to flush a toilet). But it seems to me that the actual toilet was a very cheap product. After all, we are not going through potty training and this is not the first toilet we use though I was made to feel as such.

Les P.

I used these guys to build homes in Lochmere starting in the early 90's, and tried using them in Cary during the last few years. They are allowed to chose commode brands and they use the worst chinese toilets you can buy, pro-fit or mansfield same company just renamed because of a bad reputation. These start at about $100 at walmart. Also they still use compression type cut off valves at every sink and toilet. These are the old fashioned squash a rubber washer cut off valves that start leaking a few years after you install them, and you need a professional plumber to put a modern quarter turn cut off valve in their place. You can't even buy these at home improvement or ace stores--they must order them in bulk from china. So every house they have done--and they have done THOUSANDS for big builder companies--has poorly performing commodes and also leaks now at every sink.

K G.

Steven was very helpful, quick and efficient. Came to my house to check out a leaky toilet and returned again to install a brand new one. While he was here he helped show me a few other plumbing tricks. Definitely recommend him for any plumbing needs!