BantamWesson

Tara T.

VERY disappointed in an understatement!!!

We were on automatic delivery and ran out of oil during those freezing days in January. Called repeatedly and finally spoke to a very curt ""telephone answering service"" at 6 pm who said they would call me back in four hours (and added ""Please don't call back before 4 hours because they were experiencing a very high call volume. Guess what? This is people's heat we are dealing with ... I live with my elderly mother - being out of oil is totally unacceptable! And this weather was not unexpected!)

Anyways, no call. I called back at 10 and was told somebody would call me back. At 12:30 I received a call and they said would be out for an emergency delivery between two and five and did we still have heat? At that point I answered yes. The sales lady then told me since we still have heat that they be out first thing in the morning for a full delivery. The heat totally kicked off at 6 AM.

We finally went to a neighbors at 10 at which point I called to ensure that they had my cell phone number, my neighbors home phone, and my neighbor cell phone because I know that they would have to call to get in the house to restart the tank. At 1 o'clock we finally came home because we felt like we were imposing on our neighbors. Lo and behold an oil delivery was made however we received NO phone call on either of the three numbers we left them! So now we have oil but no heat! Argh!

Another call into the discourteous telephone operator who is assured me somebody will get back to me within two hours. (She actually hung up on me as I tried to share my frustration with her!) Finally, Somebody did call back! Now at this point I was infuriated. Mom and I should have checked into a local motel and billed Bantam!

At 7 pm someone finally came out but told me that it would take awhile because the water heats up first.

I put an email out to the company on the website to share my frustration! I received an email back that said someone would reach out to me shortly. That was weeks ago. No call!

Bantam Wesson your customer service leaves A LOT to be deserved! Two thumbs down!

A C.

Well done BantamWesson. Apparently now this company reports negative reviews as an attempt to have them deleted. Sadly, these negative reviews seem consistently correct.

Re-writing my review after they had it removed.

There's really isn't much to say other than what you're reading from other complaints seem to be a similar pattern. Rude, lack of communication and clearly does not want to take ownership of deficiencies with in their company.

Daniel S.

Like many recent reviews, I can't warn enough about Bantam. My Father-in-Law at age 90 was a Bantam customer. NOTE use of the word WAS!!! He had automatic delivery and early in the morning of December 30th his furnace quit. Bantam was called, and a technician FINALLY arrived at 10PM - thus he was without heat for OVER 12 hours. The technician put 10 gallons of fuel in and restarted the furnace. The proposed plan was that a truck would arrive Sunday morning the 31st to FILL the tank. However the 10 gallons was gone before 8AM Sunday, since the house temperature had already dropped so low, necessitating the furnace to run continuously.
Repeated EMERGENCY CALLS to their office were answered by a service and several messages were left, requesting a callback.

All day on Sunday the 31st , my Father-in-Laws live-in Home Health Aide was calling my husband REPEATEDLY that it is too cold in the house, causing my husband to suffer a panic attack.

FINALLY about 12:30PM my husband got a response from Bantams office that ""40 gallons would be delivered SOMETIME TODAY, and the tank would be filled on Tuesday the 2nd."" THAT was when I stepped in and called to complain and was RUDELY told ""WE ARE DEALING WITH A THOUSAND CUSTOMER CALLS.""

Forty gallons is supposed to last 2 days when 10 gallons didn't even last 10 hours? It doesn't take Einstein to do simple math that if he burned 10 gallons in less than 10 hours, at the rate of 1+ gallon per hour...that 40 gallons ISN'T going to last 48 hours! Meanwhile, the temperature in the house has been continuously dropping. It was so cold, that the aide had to keep him bundled up in bed to keep him warm, and use the kitchen stove to TRY and get some heat. The lack of movement/exercise resulted in him actually loosing feeling and movement in his left leg during the day. At first both the aide and my husband though that he'd had a stroke.

Finally at about 2:30PM on the 31st one of their trucks arrived and topped off the tank. While I am glad they finally stepped up and did the right thing, I'm afraid it was too little...too late.

Instead, a 90 year old man was FORCED to suffer being without heat for a combined 18+ hours and run the risk of pipes freezing and bursting because of poor planning on your company's part!!!

I have contacted another company and sent a letter to Bantam TERMINATING the account...a letter that they have yet to respond to!!!

IN SHORT...STAY AWAY FROM BANTAM. They are RUDE, OBNOXIOUS, and don't care about their customers.

robert b.

Have been a customer for a few years. But not I'm out of propane and they are giving me the run around. ""He's 2 hours away"" 4 hours ago..then he's 45 min away""

........ Fortunately problem has been corrected.

Jim S.

Dude, where's my oil?

So much for servicing your customers....you left my tank empty and house freezing in the middle of winter.

I called over and over for days without a response. You aren't in the popcorn business, you are suppling fuel to keep my house and family from freezing when it's zero degrees outside. Should be a little more planning and concern for your customers. At least give notice that might allow me to find fuel elsewhere. Don't just flat leave me in the cold.

This isn't just a poor Yelp review cuz my steak was a little under cooked, this has implications of $1000s of dollars of burst pipes and leaving my family in search of a warm place to sleep.

Jane E.

Similar story here. Bantam customer with few problems until the recent merge with Wesson. Oil tank went completely empty even though I am on automatic delivery. Then no heat for 24 hrs. until oil delivery. After that, the problem got worse as they never returned to change the filters. Sediment collected in the lines and my boiler shut down. Could not get BantamWesson to answer phone. On hold forever. Ended up paying for a local technician to come over to fix issues. He had to come by twice as did my ""handyman"" who came over 4 times as a pipe also froze due to fact I had to shut the system down as the boiler was making loud distressed noises. Had no heat when it was 10 below - all because BantamWesson let the tank run dry and did not follow up to change the filters and clear the lines. This has cost me hundreds of dollars. I am switching to another company as there is no excuse for this.
Jane E

John D.

I'm just chiming in, like a broken record. A customer of Bantam for many years, and until recently a satisfied one.

Two days ago I had to leave town with my tank very low and the temperatures lower. I was understandably worried, and wanted to be sure oil would arrive shortly.

I made several calls to confirm my scheduled delivery date and was told I was still scheduled. But no delivery was ever made. And that was after receiving a confirming telephone call mid-morning of the scheduled day (after submitting their new on-line ""I need oil now"" form), assuring me I would have the oil that day.

Three days later and still no oil. I will now get some where I can find it. Bantam has lost my confidence totally.

Cynthia B.

My story is much like many others'. I have been a longtime customer of Bantam Oil, before and after the merger. I'm auto-delivery and pay for the platinum service plan. I noticed last week that was almost out of oil and I reported it. My last auto-fill was Oct. 23 2017! I have yet to receive a delivery. I finally heard from them on saturday and I was told I would get filled on Sunday. It never happened and still hasn't. Time to switch to another company. I suspect they cannot afford to buy enough oil for their customers. They certainly are a large enough company with enough trucks and drivers.

Tracy A.

We have used Bantam Fuel for over 20 years and never had a problem with this company until it became BantamWesson ( a merger or buyout?) and now frankly they suck. We have been on automatic delivery for years and we ran out once, then recently we have been very low almost empty and have made numerous phone calls, emails etc over the past week trying to contact them for a fill. NOT ONE RESPONSE! If we do not her from them over the next day we will be changing companies .
Horrible customer service. Avoid this company

Betty C.

I am very upset about the poor service we received from this company. We have been loyal customers for 21 years. We get our oil with automatic refill. On Thursday morning in the blizzard I noticed that our tank registered empty. I immediately called the emergency line and requested a delivery. After no contact I called again several times. On Friday morning I called again and explained that we were senior citizens and requested a delivery again. Around 3 PM the furnace shut down due to lack of oil. I called again and was told we would get an emergency delivery after 5. By 6 PM I called the emergency line and the cell phone of the administrator. Again we were promised an emergency delivery between 11-1. It was now zero degrees. No delivery! Finally after 9 this morning and after a cold, difficult night we received our regularly scheduled fill up. I just found out that they made an emergency delivery at 4 AM right near my house to someone who was very low on oil. We were out! This is unacceptable. I will be changing companies soon and I warn all to avoid #Bantam Wesson.