BantamWesson

Roberta W.

This company used to be reliable, but it was taken over and now it is horrible. They let our tank go dry twice and their service was incompetent. The answering service could not communicate with the driver so we had no idea when or if they were coming to fill the tank. No apology call and when I cancelled the contract they would not give me a rebate.

Sandra W.

Similar experience to others. In March we came up to our house (it's a second home) and found that both oil tanks were empty and we had no heat. We were always auto-fill customers and this had never happened before. We got the runaround for hours and hours that night, finally got a delivery. To make matters even worse, when we went online to see when the last oil delivery had been, it said that they had delivered oil the DAY BEFORE! Which was of course impossible. And they are still chasing us to pay the bogus bill! We canceled our account and have notified the company that we will not pay fraudulent bills.

Jo B.

Very disappointed of treatment of BantamWesson

I called about 10 days before Xmas 2017 requesting oil because I was expecting family over the holidays and my gauge shows oil very low, I was told delivery was scheduled 1/3/18, I wanted oil but they told me I would be fine, gauges are not accurate and there is probably more then you think. I have lived here a long time and I too know about my oil gauge. Called again because they are predicting the snow storm on 1/3/18 phone is continually busy, finally get through, I was assured I was still getting oil even with the pending snow. 1/3/18 no delivery but I figured that would happen it was a bad storm. I called 1/4/18 busy all the time trying all day but finally get a answering service, no return calls again, I see the signs of a company in financial trouble. No one shows up, or calls back. Now I spending hours calling other oil companies who tell me they are busy and they service their own customers. Finally days later I find someone to deliver to me. I did not want to run out and have sludge pulled through my furnace. No one from BantamWesson bothered to even call me back. I always pay my invoice within 2-3 days so I do consider myself a good customer and been with them through all the name changes.

A few days later as a courtesy I called Bantam to let them know they could skip this delivery, I did not want them to send out a driver for nothing because I found someone else to fill my tank this time, I also wanted to know when my next date of delivery would be. I was put on hold then a woman came on the phone and said we took you off automatic delivery because you used someone else I am now a cash customer. HA: What a joke!!! Cannot believe that Bantanwesson does not take any responsibility for these events.

Later I found out my friend also uses Bantam, she did run out of oil, Bantam had to go to her house and service the furnace and gave her only 20 gallons. She too had friends who also was ran out of oil. This is not a company to do business with.

Tara T.

VERY disappointed in an understatement!!!

We were on automatic delivery and ran out of oil during those freezing days in January. Called repeatedly and finally spoke to a very curt ""telephone answering service"" at 6 pm who said they would call me back in four hours (and added ""Please don't call back before 4 hours because they were experiencing a very high call volume. Guess what? This is people's heat we are dealing with ... I live with my elderly mother - being out of oil is totally unacceptable! And this weather was not unexpected!)

Anyways, no call. I called back at 10 and was told somebody would call me back. At 12:30 I received a call and they said would be out for an emergency delivery between two and five and did we still have heat? At that point I answered yes. The sales lady then told me since we still have heat that they be out first thing in the morning for a full delivery. The heat totally kicked off at 6 AM.

We finally went to a neighbors at 10 at which point I called to ensure that they had my cell phone number, my neighbors home phone, and my neighbor cell phone because I know that they would have to call to get in the house to restart the tank. At 1 o'clock we finally came home because we felt like we were imposing on our neighbors. Lo and behold an oil delivery was made however we received NO phone call on either of the three numbers we left them! So now we have oil but no heat! Argh!

Another call into the discourteous telephone operator who is assured me somebody will get back to me within two hours. (She actually hung up on me as I tried to share my frustration with her!) Finally, Somebody did call back! Now at this point I was infuriated. Mom and I should have checked into a local motel and billed Bantam!

At 7 pm someone finally came out but told me that it would take awhile because the water heats up first.

I put an email out to the company on the website to share my frustration! I received an email back that said someone would reach out to me shortly. That was weeks ago. No call!

Bantam Wesson your customer service leaves A LOT to be deserved! Two thumbs down!

A C.

Well done BantamWesson. Apparently now this company reports negative reviews as an attempt to have them deleted. Sadly, these negative reviews seem consistently correct.

Re-writing my review after they had it removed.

There's really isn't much to say other than what you're reading from other complaints seem to be a similar pattern. Rude, lack of communication and clearly does not want to take ownership of deficiencies with in their company.

Daniel S.

Like many recent reviews, I can't warn enough about Bantam. My Father-in-Law at age 90 was a Bantam customer. NOTE use of the word WAS!!! He had automatic delivery and early in the morning of December 30th his furnace quit. Bantam was called, and a technician FINALLY arrived at 10PM - thus he was without heat for OVER 12 hours. The technician put 10 gallons of fuel in and restarted the furnace. The proposed plan was that a truck would arrive Sunday morning the 31st to FILL the tank. However the 10 gallons was gone before 8AM Sunday, since the house temperature had already dropped so low, necessitating the furnace to run continuously.
Repeated EMERGENCY CALLS to their office were answered by a service and several messages were left, requesting a callback.

All day on Sunday the 31st , my Father-in-Laws live-in Home Health Aide was calling my husband REPEATEDLY that it is too cold in the house, causing my husband to suffer a panic attack.

FINALLY about 12:30PM my husband got a response from Bantams office that ""40 gallons would be delivered SOMETIME TODAY, and the tank would be filled on Tuesday the 2nd."" THAT was when I stepped in and called to complain and was RUDELY told ""WE ARE DEALING WITH A THOUSAND CUSTOMER CALLS.""

Forty gallons is supposed to last 2 days when 10 gallons didn't even last 10 hours? It doesn't take Einstein to do simple math that if he burned 10 gallons in less than 10 hours, at the rate of 1+ gallon per hour...that 40 gallons ISN'T going to last 48 hours! Meanwhile, the temperature in the house has been continuously dropping. It was so cold, that the aide had to keep him bundled up in bed to keep him warm, and use the kitchen stove to TRY and get some heat. The lack of movement/exercise resulted in him actually loosing feeling and movement in his left leg during the day. At first both the aide and my husband though that he'd had a stroke.

Finally at about 2:30PM on the 31st one of their trucks arrived and topped off the tank. While I am glad they finally stepped up and did the right thing, I'm afraid it was too little...too late.

Instead, a 90 year old man was FORCED to suffer being without heat for a combined 18+ hours and run the risk of pipes freezing and bursting because of poor planning on your company's part!!!

I have contacted another company and sent a letter to Bantam TERMINATING the account...a letter that they have yet to respond to!!!

IN SHORT...STAY AWAY FROM BANTAM. They are RUDE, OBNOXIOUS, and don't care about their customers.

robert b.

Have been a customer for a few years. But not I'm out of propane and they are giving me the run around. ""He's 2 hours away"" 4 hours ago..then he's 45 min away""

........ Fortunately problem has been corrected.

Jim S.

Dude, where's my oil?

So much for servicing your customers....you left my tank empty and house freezing in the middle of winter.

I called over and over for days without a response. You aren't in the popcorn business, you are suppling fuel to keep my house and family from freezing when it's zero degrees outside. Should be a little more planning and concern for your customers. At least give notice that might allow me to find fuel elsewhere. Don't just flat leave me in the cold.

This isn't just a poor Yelp review cuz my steak was a little under cooked, this has implications of $1000s of dollars of burst pipes and leaving my family in search of a warm place to sleep.

Jane E.

Similar story here. Bantam customer with few problems until the recent merge with Wesson. Oil tank went completely empty even though I am on automatic delivery. Then no heat for 24 hrs. until oil delivery. After that, the problem got worse as they never returned to change the filters. Sediment collected in the lines and my boiler shut down. Could not get BantamWesson to answer phone. On hold forever. Ended up paying for a local technician to come over to fix issues. He had to come by twice as did my ""handyman"" who came over 4 times as a pipe also froze due to fact I had to shut the system down as the boiler was making loud distressed noises. Had no heat when it was 10 below - all because BantamWesson let the tank run dry and did not follow up to change the filters and clear the lines. This has cost me hundreds of dollars. I am switching to another company as there is no excuse for this.
Jane E

John D.

I'm just chiming in, like a broken record. A customer of Bantam for many years, and until recently a satisfied one.

Two days ago I had to leave town with my tank very low and the temperatures lower. I was understandably worried, and wanted to be sure oil would arrive shortly.

I made several calls to confirm my scheduled delivery date and was told I was still scheduled. But no delivery was ever made. And that was after receiving a confirming telephone call mid-morning of the scheduled day (after submitting their new on-line ""I need oil now"" form), assuring me I would have the oil that day.

Three days later and still no oil. I will now get some where I can find it. Bantam has lost my confidence totally.