Banderas Plumbing

Richard P.

On Tuesday April 8th I searched for a plumber on Google and found an advertisement for Banderas Plumbing $89 drain cleaning, when I called they said this doesn't apply to a main drain. They sent Kevin Fish and another technician possibly Daniel Hernandez out to inspect and give an estimate. They arrived around 10:30am to my property. The technician called and told me that I have 2 options, first option was $800 plus to auger and camera the line and clean it out, however the second option he said was to dig down and replace a crushed rubber fitting in the line that was crushed from pressure of the toilet flange being placed on it and it was $6500 Guaranteed to fix my problem. I told him I only called because of the $89 special and he told me it was $250 to attempt to open the drain. I told him I can't afford any of the quotes which he gave me and if he wouldn't do it for $150 then thank you and I can't. He said well since I'm already here and to keep my boss happy and off my back will I allow him to do it for $175. I agreed to that and he called me back approximately 20-30 min later and said well I tried and it just won't open up, he also mentioned seeing the 4"" abs line twisting under the weight of the toilet and bringing up sand and he said he had pinpointed where it was leaking up from the ground. I went a few hours later and used a 2000psi GreenWorks pressure washer with a 20' water jet auger and hose attachment and started working on the plug myself as I knew it didn't have any issue other than the baby wipes in the line, we had this lane cameras approximately 6 months ago with a similar issue and it was completely fine. As I put the hose/auger into the line it went right in up to the point where the plug was which was approximately 16-18 feet in, from there I jetted the pressure auger against the blockage for approximately 8-10 minutes and had clear water fill the line and started to bring up toilet paper and other debris. A few more minutes went by and I heard a small pop sound and the water immediately went down as if something flushed it wide open. I ran the water down for a few minutes after to clean and ensure it was open and then called the owner/manager? of Banderas Plumbing Company and he told me his name was Mark. I told Mark exactly what had transpired and demanded a full refund as his technician supposedly used a metal cutting auger in the drain and was unsuccessful in opening the same clog which was paper product, and I had opened up with a pressure washer and water jet attachment within 10 minutes of jetting the blockage myself. The attachment had a pin point size hole in the end of the nozzle to break up the paper blockage and was definitely not as effective as a metal cutting blade however it opened right up. He argued with me and eventually agreed to give me 1/2 of what I paid back. He told me give him an hour and I agreed. I waited several hours and eventually called him back, he had a dispatcher tell me they will have the money sent back to me via Zelle which was exactly how I sent it to him before the end of day. It didn't happen. To top the entire experience off the technician has left the cap to my sewer line off and in a pile under some aluminum siding we had laying on the ground to stop mud for whomever was working on the line, so they wouldn't have to stand in whatever came out of the line. By the way there was absolutely nothing on the ground prior to me opening the line so I absolutely without a doubt knew that there was really little to no effort out into opening my paper product clog. Beware I wouldn't recommend risking using this company as I feel they attempted to defraud me. Good luck.

Kevin F.

Great service all around. Education and proving all information to the customer to give them all the options for them