Balanced Comfort Cooling Heating & Plumbing - Fresno

Laura W.

I have been a customer for over 2 yrs & was thrilled when they added plumbing to their heating/cooling business!
Zack came out to replace my 3 piece faucet & found that the matching sink he ordered for me had a wrong part in it so he had diligently took the middle piece off & had replaced all the plumbing under the sink! He politely explained how he would have to come back & cleaned up after himself before he left!
He came back today with his friendly, easygoing manner & brought his young helper to fix my leaking tankless water heater that was leaking from the roof! They fixed the leak which was under warranty & he patiently supervised Joseph, his assistant!
I asked for Zack specifically to come back & finish the sink & because I felt safe with him in my home as I'm elderly!
I would highly recommend this company! I
Also pay for them to come out & service my hvac twice a year!
Hanks go to them for their service!
Great job guys!!!

Marshall ..

Requested quote for water heater replacement. Balanced Comfort tech came to home and tried to upsell me on ""magnetic water treatment"" (https://en.wikipedia.org/wiki/Magnetic_water_treatment), which is junk science.

Run, do not walk, away from any plumbers selling this snake oil.

Paul P.

I needed a new hot water heater and started on bids for this project. They gave a decent bid and was impressed impressed with the representative and his straightforward approach to my problem. Was not the cheapest bid but have found out that is not always the most beneficial.
Zack came through and worked hard and gave me satisfaction and quality work. Would recommend him anytime.

Kathleen F.

BEWARE They came out to fix my heater and told me mine was shot then tried to sell me a new system for $21,000! I had Mountain Aire come out and they cleaned my filters and my heater works perfectly.

Harry K.

Used their $99 special to unclog my drain and was pleased with their service but then you are on their spam list. They will call and text 3 days a week until you tell them to stop. Probably wont use them the next time i need service.

Jean W.

Not happy with them! Sorry I used them. Should have done more research on them. I really don't want to leave a star.











week in July and now it's


November

Eileen D.

They came and charge us $99 for membership fee even though they say it's free diagnostics and estimates. They didn't give us the list that needs to be done for our centralized heater and AC.

Trinity M.

Let me just start off by saying, if I could leave 0 stars I would. Last year my heater stopped working mind you my unit is only 2 years old. They came out and said I needed a new motor so I paid around 900$ for the motor to be replaced.

I quickly noticed that the heater was still not working and had them come back out to see what the problem was. I had to pay for a service fee so I let them know that I just wanted a quote for a new thermostat while they were out there because I had an eco bee and I just wanted a more simple one without a screen.

They then said that the thermostat was the problem and that's why my heater wasn't turning on. The prices for a thermostat were completely outrageous 600$+ considering I can literally go to Home Depot and buy one for 40$ and literally do it myself. But I didn't believe that the thermostat was the issue because my ac still turned on and when I turned on the heater the fan would turn on but without heat. I called them back out for another diagnosis and told them I didn't feel that was right diagnosis considering my unit was still responding to the thermostat. They said if they found that it was a different diagnosis they wouldn't charge me for the second diagnosis.

They sent out the same tech and he said that the thermostat was still the issue so I had to pay the service fee again. So I went ahead and changed the thermostat myself and guess what ? My heater is still not working. So I gave them a call again and asked if they can come out here and diagnose it correctly without paying a service fee because I just want my heater to work properly and they already made me pay for two wrong diagnostics! They then told me that I would still need to pay the service fee and the problem is that I'm not on their yearly subscription.

This place is all about money, they have inexperienced techs, and they are completely a scam . Do not use this company.

Update:

Your own technician told me it would be cheaper to put a new thermostat myself and that ""I can just take a picture of the wires and match them back up."" So your technician must be inexperienced. Please stop making excuses and take responsibility for your horrible customer service .

We clearly wanted to pay for the service that needed to be done. We don't work on our own hvac unit. We asked for some type of discount on the diagnostic fee nothing more, and u couldn't compensate us . Maybe paying the service fee and then waving the service fee if we did the job with you guys? That would have worked . We told you we wanted to use your company even though you guys gave us the wrong diagnostic twice.

But now we definitely won't be working with you guys so thanks but no thanks aaron .


Update once again:

We had advanced air come out today and they told us that our thermostat was not the problem. The problem is that balanced comfort hooked up the wires incorrectly to the unit. Which caused the thermostat to not send signals to the unit. They hooked up the wires correctly for the price of what balanced comfort charges for a diagnostic fee!! They finished in less than 30 minutes. We called to pay immediately and they told us we don't have to pay until next week because they want to make sure we are satisfied with the work first.

In conclusion, Aaron, clearly your technicians are inexperienced and don't know what they are doing. It took this person who has never been out here 5 minutes to assess the issue. We were never looking for cheap work we were looking to get the work done and we ended up finding a great professional company who did not only get the work done but gave us a great deal and wonderful customer service.

Vanessa R.

Jorge Soria was very helpful and explained everything that was being done to our unit. Answered all our questions and made sure we were satisfied with his work, which we most definitely were.

Angel G.

Jorge Soria did a great job today! Was on time, clean and professional. Serviced my vents and furnace!