Balanced Comfort Cooling Heating & Plumbing - Fresno

Nestor L.

Enrique Gama and Sergio Gama came and did a great job! They were very professional, courteous, and answered all my questions. My expectations were exceeded and I cannot thank them enough for helping out my family prepare for the weather change. Thank you Balanced Comfort, and an extra thank you for the Gamas!

Robin C.

I had this company come out to diagnose AC problem with no cold air coming out. Prompt and polite but problem was miss diagnosed which is why it's missing a star. Company was responsive to my request and refunded my service charge. Caitlin gets kudos from me for her handling of my concern. For management if you are reading this could i request a advanced leak detection service which is how problem was correctly diagnosed (it did take a couple of hours) Thank you!

Rhys M.

Fast, friendly, professional and affordable. I would recommend for anyone with HVAC issue.

Joey D.

If I could give it 0 stars and just a review I would.. Asian guy was rude and gave me extreme attitude . Never again . Go else where!

J J.

Found them through home advisor - set up an appointment.
They never turned up, nuff said!

Patrick W.

01/27/2022
We utilized the services of Balanced Comfort for a 2nd time today. This time was to install a new faucet in our kitchen. I again can not say enough good about this company. New service and another great technician. Jesus was as professional as they come. He was on time, and he actually has a personality.
He was missing a part that connected our ice maker to the incoming waterline. He quickly went to their supply house for the part and now we're good to go.
What are the odds of getting two outstanding employees on different dates and jobs.
Thank you Balanced Comfort for a great experience.
You have certainly made us happy that we switched to your company from a long term relationship with one of your competitors.
Thanks again,
Patrick Walker
559/288-2705

12/20/2021
We had been 10 year plus customers of Allbritten and suddenly due to increasing rates and a repair person who tried to take us to the cleaners for unnecessary repairs, we fired Albritten and we were looking to establish a reliable replacement relationship. Wow, did we ever find a winner, purely from good ratings from Yelp. They were quick to respond, follow-up, and reminders of our upcoming appointment were very professional, and our technician, Jose, was courteous, knowledgeable, and quick to help in resolving our heating problem. He is the kind of guy you wouldn't mind inviting over for dinner. We have found our new HVAC relationship and signed up for their semi-annual service contract.
Thank you, Balanced Comfort and Jose, for a GREAT experience. We feel like we should have discovered you guys years ago!
Thanks again
Patrick Walker
559/288-2705

Nalee V.

Kather and Beta were awesome. They came out and replaced our two doors that were warped. They got the job done in a timely matter and the doors look amazing. I was very happy and impressed with my new doors. They were also able to put in a new thermostat. I've been having issues with it for quite some time now. Now I have a google nest installed and I'm loving it. They were attentive and answered all my questions. I was pleased with their service and would recommend them :)

Erin K.

Paid Balanced Comfort and Cooling to come to my house and diagnose my HVAC. After my HVAC was diagnosed, I was told my circuit board was the issue. The estimate for the fix was $811.45. My HVAC system is 2 years old so I mentioned that I wanted to check if it was under warranty before having him proceed with the work. The technician said it wouldn't be under warranty and that he had the part at the shop and could fix it right then and there. I told him no and found out that my HVAC was under warranty. When the other company came out to diagnose my HVAC, they said the circuit board was perfectly fine and that all that needed to be replaced was the gas connector which was a $100 fix. Feel like since I am a female, he was trying to scam me.


UPDATE: I received a phone call and an apology for what happened. I am hoping there was just a misunderstanding and that they really take care of their customers as other reviews show. I really appreciate the apology and the respect I received over the phone. Changed my review from 1 star to 4 stars in hopes of everyone else having a great experience with the company.

Jamie R.

Great customer service! Also they knew exactly what they were doing. The tech came over and not only fixed the problem but also explained everything in detail! Price was was affordable and they were quick to me back and set up appointment. So happy I found them!

Ray D.

I waited some time before posting this review so I could make sure I was as accurate as possible. The company was quick to respond to my inquiry and they got to my house the same day. All things that are great when an AC unit is broken in fresno during the summer. When they got to my house the rep was really friendly and knowledgeable (it seemed) shared a lot of information and talking with me which I welcome through the whole visit. At the end though I was told I had 2 options. Replace my unit in the attic or my whole system. I was told that if I only replaced the unit in my attic they would have to replace the unit in my back yard soon and the labor would be much higher. I was told that the estimate for everything was 14k. I thanked him for his time and dropped it. (I didn't have 14k in the budget for an AC unit. I looked elsewhere and found out that the information given was accurate for the most part with the exception that it could be fixed for less. My system has worked perfectly since then after I got more professionals to look into my situation. It still cost about 500. I wouldn't give the company such a bad review except the fact that the rep was manipulative and wanted to sell me something I didn't need for a lot of money. If I ever need AC service in the future I will not recommend this company because I was told ""this is your only option"" clearly it wasn't. If you deal with this business make sure to get multiple opinions if they want to do something big.