Balanced Comfort Cooling Heating & Plumbing - Fresno

Eric N.

I recently had Balanced Comfort do a routine maintenance on my HVAC unit.

The good: The tech was very polite, wiped his shoes before entering the home every time, showed up on time, and worked reasonably quickly. He was very thorough in taking pictures of everything while he worked and showed me which items may cause issues in the future.

The meh: The tech was clearly trained to upsell. If your unit is more than 10 years old, they will do their best to basically scare you into replacing it (HVAC units can often last 30 years or more). In my case, my far motor was showing rust on it; the tech started by telling me that all of the oil had leaked out of it, however I know he was just guessing. It's a sealed bearing so there is no way for him to know it's out of oil. From there, he gave me a really high quote to replace the fan as well as all of the ducting and adding a UV air purifier. Then he gave me the quote without the ducting. And lastly, he gave me the quote of just replacing the fan motor. That's a very tricky sales tactic; starting with a high number and then working down to a lower one makes it seem like the bottom-line price is more reasonable. Then he proceeds to tell me that since my unit is old, he wouldn't want to sink too much money into it, and instead put that money toward an entirely new unit. It all seemed rather underhanded.

The bad: They decided to add me to their marketing e-mail list, and when I unsubscribed, they added me to a marketing e-mail list for one of their suppliers. That's just rude. I wouldn't be surprised if they also sold my mailing address to other marketers.

Arthur J.

I have never written a review for any company before but I just had to do so in this case. I first called this company to do a simple P-Trap replacement and the guy that came out told me it would be $500. I asked why was the price so high for such a simple job and he told me that it wasn't him but whoever he was communicating with on his tablet setting the price. On top of that he didn't even come prepared to fix this seemingly simple job. He left for about an hour to ""get more parts"" to finish the job. I paid the $500 plus about $170 more for the HVAC maintenance plan (the one that's advertised for $99 right now).
When I made my first appointment for HVAC service I expressed my concerns about being overcharged before and was told that the technician that came out was no longer with the company. I was also told that someone would be contacting me to go over the details of my last service. I never received a call. Recently I had my second HVAC service and complained again about the poor service and was told that someone would be giving me a call; and again - nothing. This company has horrible customer service and I will never do business with them again; and you should not either. Even though that $99 price for HVAC service seems like a good deal I'm sure that's just to get you in so they can overcharge for everything else and not care one bit about treating you with the respect you deserve.

Vong V.

Good communication and willing to work with you. Plumbing Pricing is good as well. The technician that came to fix my tub spout put did a good job. Joined their membership club and had an HVAC tech come out. He did tell me I needed a surge protector and a hard start on my 3 year old HVAC system which would of cost me around $1,000. I almost agreed to it too until he asked if I also needed a UV light installed, which I already do. I had to have my original HVAC installer come back and confirm there was a UV light installed, which there was. That got me kind of concern as why the Balanced Comfort tech would ask to install something I already had which would of brought my simple free maintenance cost to a whoopin $2,000. I had to call a guy I knew from work outside of town who's been an HVAC tech for the states for 10 years to ask if I really needed the Surge Protector and Hard Start. He laughed and said ""NO!"" He told me Hard Start are only needed for older systems and mines is new. He also told me Fresno does not have severe thunderstorms and outages and the Surge protector was unnecessary. He also told me home insurance covers it, which I confirmed with my home insurance. Overall, Balanced Comfort was nice, respectful, and super responsive. I just wish they stopped trying to up sell unnecessary items/services and scare their customers with possible pricey repairs if the home owners really didn't need it.

Casey M.

Our main water line had to be replaced from street to house, shopped around and Balanced Comfort came back with most competitive price, they were able to schedule immediately and stayed late on a Friday to not only finish the job but address some other issues that came up to make sure we were all set for the weekend. Cant say enough good things abour Ricardo and Christian and the rest of their team on how professional they were, they went above and beyond. Will be using them from here on out and highly recommend.

Yolanda T.

I should have posted this sooner. Almost immediately after posting my first review, Balanced Comfort contacted me regarding a service plan for our HVAC system maintenance. The owner/management said they understood my concern and offered a service plan for our HVAC system only at a very reasonable cost. I really appreciate this.

Thank you, Balanced Comfort.

K M.

I booked an appointment for a quote for a leaky sink via Yelp. The morning of the appointment I got calls asking if I was willing to reschedule the appointment and I wanted to get our sink fixed asap so I told them I would rather not, then they told me they actually didn't have anyone who could come out. They did come out the next day and the gentleman who did was very nice and professional.. told me the sink would be an easy fix but quoted over $400 for just the sink. I felt like it was a pretty outrageous price for an ""easy fix"", I ended up shopping around and found a great local company who fixed the sink for $160. I'm just glad I shopped around.

Craig S.

Joseph came out today to service our HVAC unit. He was fantastic. He spotted some neglected issues that could have caused some major issues. He took the time to show and explain to us exactly what the issues were. He then got our unit where it needs to be for maximum safety and efficiency. He is knowledgeable and personable with a heck of a work ethic. Employees like Joseph make us very pleased to be Balanced Comfort customers. Keep up the great work Joseph. We appreciate you!

Marz G.

I just finished a 3.5 day project to replace our heating and AC unit and ducting and had a flawless experience with the company from the sales and customer service reps through the team who installed. Jacob was the team lead and communicated in perfect fashion throughout. Eric, Audie and Josh were the other installers and were polite and hardworking throughout. I had a great experience with them all and felt very comfortable having them in the house for 3+ days. The system itself is a huge upgrade over what we had and night and day to the distribution we had before. I highly recommend them and have also used the company in the past for other services, always with the same level of quality.

Rick S.

I called on 2/15/2023 at 11:30 and received a call back today 2/16/2023 at 10:30 am. Responds time 11 hours not 20 minutes. No rating.

Sheri M.

NIGHTMARE! Avoid at all cost! Accounting department is the worst! I've never had to deal with sooo much issues. For over 1 year this company has either lost the payment or pocketed the money then reaches out to you 5 months after the payment has been made to only threaten you if you don't pay, they'll report it to the creditors. You want to know the story message me, I'll prove it with a nice email chain. Oh, Aaron, don't contact me asking how to make this better, ask your accounting team they can show you the email thread. Maybe have them work on their phone and email etiquette.

UPDATE:

2/6/2023:

1) If communication had been made between the solar company that they would be sending me a check, under my name and your staff was aware of this, why would I want to risk our established credit for $533? Typically, people who cannot afford, duck and dodge calls like these. We've answered the calls according to our work schedule and responded as much as we can.

2) If payment had NEVER been received? Why contact us in 6 months later requesting for the same payment? Why not be consistent? Why not call every week like a normal bill collector? Probably because payment has been received and someone had forgotten to close it out?

3) From the sounds of it, you were present on 12/30/2022 during the phone conversation between your staff, myself, and the solar company...right? They way she not only made the situation worse, but antagonized the situation was very professional.

4) Why do I have to keep telling the same situation to a new person who calls? I had requested for my email to be added to my account/profile on 12/30/2022 because no one seems to know what's happening.

5) I had to take time off work to specifically address this missing money based off of an issue two companies couldn't figure out, how epic.

Its also how a message is perceived by the reader and I'm the reader, I'm sure you are aware of that.