Balanced Comfort Cooling Heating & Plumbing - Fresno

Soua T.

Amazing service. Thank you Kather and Beta for the service you provided in making my home energy efficient. Definitely recommend to anyone who needs any of the service this company provides.

Jennifer S.

My ac went out and I went with a friend's recommendation to call Balanced Comfort. Sent a yelp request and got an immediate response from Storm (on a Saturday!) Set up appt for tech to come out later same day. An even earlier spot opened up and Juan came to save the day! He replaced the part, tested everything, explained everything thoroughly and made no pressure recommendations. Service was great, communication was excellent! Total time from start to finish...including calling, scheduling, tech arriving, inspecting, replacing, repairing, inspecting again, chatting and driving off..FOUR HOURS!! WOW!!! and did I mention On. A. Saturday!!!! Very impressive! Two thumbs up, Definitely recommend!

Jeri V.

Kather was very professional and did a great job. He answered all questions that I had and performed a outstanding job .thank you

Jodi A.

We are really glad that we took a chance on this company due to their great Yelp reviews, they were absolutely wonderful to work with. The balanced comfort rep was quickly responsive to work us into their schedule within 3 days. Every single one of their employees, from the customer service rep, storm, to the installers, Mario and ____ , Pedro, david, and the finance rep, jerrod, were so professional and kind- our experience was top notch from start to end. The installers were very respectful of our home, efficient with time and cleaned/wiped/vacuumed every area they were in. I also liked that the company sent tracking texts to us when they were on their way so we knew exactly when to expect them, their communication overall was superb. We had a rare complication with our newly installed system, but when we called to inquire they immediately scheduled us for David to come evaluate it within 5 hours, and when he determined that we would need a new system, a manager, Pedro, came and brought us a portable AC to make us more comfortable for the night. He ordered everything that same day and scheduled to come install an entire new system the next morning at 8am.

Their financial rep, Jerrod, was very clear when explaining all of our options for units with pros, cons and costs and later after the install he was efficient completing our transaction at a time that worked for us.

If you need an AC or HVAC work, I would highly recommend balanced comfort, they made a stressful situation completely easy and I could not speak more highly of their company.

Theng P.

Kather and beta did a great job. They replaced my air conditioning and was very informative i did not expect this great work but they went above and beyond to make sure i was satisfied i highy recommend tgis company to who every wants excellence service

Harkiran K.

A/C went out on Friday evening so I sent a quote request to a few companies on Saturday morning. Balanced Comfort was the first to respond and had the cheapest diagnostic fee. They immediately scheduled someone to come out to take a look at our 15 year old central air unit on Monday (today). Juan arrived on schedule at 1pm and let us know our motor was busted, so we needed a new motor for a full accurate diagnostic to be completed. He retrieved a new motor and replaced it within the hour, educated us on future maintenance, what to expect, etc. Extremely knowledgeable, helpful, overall great experience!! Also love that pictures of the diagnostic tests and unit details were emailed along with the invoice!

Makayla O.

Our AC went out this afternoon at 1:30 and by 4:30 pm, they had responded, arrived and fixed the issue. Thank you so much for all your help! This company and the technician was beyond supportive and helpful!

Amber J.

I contacted Balanced Comfort for a quote on repair work I needed via Yelp. At first, they appeared to be reputable and prompt with customer service. They asked for the needed information on the project and contacted me the next day. That's as balanced and comfortable as it was to attempt to do business with them. The following day a person who called me for ""more information"" attempted to give me a phone quote for the work which was astronomical (more than double what I expect to pay!). The phone call was uncomfortable as the person stammered a bit and was so unsure of the pricing, finally saying, ""We'll need to look at it first to give you the quote"". I was expecting them to need to look at the A/C to begin with as that is what they had indicated & I assumed they were calling just to get a little more details before their in-person consultation. They said they would email me a quote for the project after their visit to the property but I never heard back. If you are uncomfortable because your A/C isn't working, I can't suggested Balanced Comfort since they may or may not follow through with a quote on work needed, and the price they quote over the phone is 100% more than similar local licensed HVAC contractors.

Lea S.

Pedro was an absolute pleasure to work with. He went above and beyond for my family and got things sorted out with my parents unit. He was very pleasant to work with. He was very professional and thorough with every answer to my questions. He made sure everything was installed correctly and reassured us when we had concerns. I couldn't thank him enough.

The owner Aaron was great to deal with as well. He made sure my concerns were addressed and immediately responded when a problem arises. I appreciate him and his team for doing and responding so promptly in this crazy heat!! Thank you!!!

Jennifer J.

They were friendly and communicated well by sending a confirmation text and email for my service appointment, I received a text when my technician was on the way, and I received friendly, timely service from Jesus. He explained the price breakdown, and we spoke about a future replacement of my entire AC unit. He also offered me a regular maintenance program to keep my system maintained. I would recommend them and use them again in the future.