Baker's Home Improvement

Cathy T.

Used this company again and I am still happy with my services. They came out when they said they would be there and were very professional. I will continue using them for all my home improvements needs.

Janice P.

Mr. Baker has failed to make repairs on projects completed in Dec of last year.
The lumber used for our deck is #2 in grade not #1 grade lumber which has many areas of splitting which I pointed out to Mr. Baker upon completion of the deck project in which he replied ""you have a year guarantee."" This wood looks like it came off a salvage yard. Many of main support post of the deck have large cracks and splits. I have requested for Baker's to come by several times of the last few months to repair our deck's gates (3) that were sagging and would not close properly. On Wednesday August 10, 2016, Mr. Baker came by with his crew and did some repairs to the gates and placed wood putty in a few of the board that were split and a small portion of the over-countersunk nail heads. The gates do not open nor close properly again and I cannot open or close it without the latch jamming. The wood on the deck is poor quality. It has deep fissures (cracks, splits, and shaking and knot with holes falling out). The putty used for repair looks horrible and is quick inexpensive ""temporary fix' just to try get us past our year warranty. Most troubling is the deep over sank nail heads which are both unattractive and have damaged every top rail, floorboard and bottom band of our deck. In several areas there are overshot nails where the nail points are protruding. The loose popping and misaligned floor tiles of our sunroom are also in need of a repair/replacing. The French doors that were installed were not the correct doors for our project and are too short. The doors installed were for replacing an existing slider type door not for new construction. Our exterior light fixtures are loose and sagging. Outside electrical receptacle is loose and falls off the wall after unplugging any cord from it.
Mr Baker was provided with a detailed list of needed repairs and photos and a video were provided as well via email
video of deck is viewable at:

https://www.youtube.com/watch?v=hEPEnYc-RaA

the deck was recently stained in order to preserve as much of the integrity of the wood as possible but wood is poor quality and the nail hole damage and fissure remain visible. Our stain did not stick to the areas that Mr. Baker put wood putty on.
Baker's home improvement refuses to stand behind their one year warranty.
As of August 2017, Baker's Home Improvement has not completed any repairs and I have begun legal action

Ron C.

Scheduled an estimate for kitchen remodeling. The Baker truck showed up, pulled in the driveway, and immediately turned around. I called the office and was told ""He's not interested."" I asked how that could be when he didn't even come in the house. I was then told it was because Baker had previously bid on a job at our home and didn't get it. I ask, what are estimates for then? Why not just come in, look at the job and then tell me the schedule is full? The only reason I called them back for this job was that the previous bid was handled professionally. Not this time. Unprofessional.

Brigitte T.

Used Mr. Baker to build a sunroom I am very unhappy with his work, the first time it rained the room leaked, Mr. Baker has seemed to have lost interest in fixing the problem I have left messages and have emailed him and no response from him. I will never use this company again. BrigitteT

Mark K.

Called when we needed the opening for our kitchen sink enlarged for the replacement. They were there the next morning, and the job was finished in a very short time. With this type of service, they will be our go to for any other home matters.

Gerald D.

Improperly installed siding caused water to run down onto and into the main posts at garage door at the shop. Only noticed after main horizontal was bowing. Baker sent out a termite company and said he'd repair it if it was determined water brought the termites in. Guy working for termite company told us it definitely was water, then termites. His report to Baker that it wasn't. (hmmm, this was the company Baker sent out....) Baker would not come look, didn't care about the pictures we took. Takes no responsibility. After this problem was noticed, we see other potential problems. A contractor got atop the roof and said the two roofs were not installed properly allowing water from heavy rains for go back into that opening. It needs flashing. That is why occasionally the shop floor will have water on it.

Eddie N.

I sure wish I had found these reviews before signing the contract with this company. Had them install tile in a bathroom. The tile its self looks ok but has unfinished thresholds and edges of tile are exposed. Once you sign the contract there will be no more contact with Mr. Baker. He will not return calls. Most communication is done with an answering machine.

Kevin R.

Used Mr Baker to repair Some water damage.. I am out of town most of the week so I was not able to be there to supervise and gave him access to the house. The work was sub par and there was several items that could not be accounted for when his crew left.
Mr Baker was very charismatic and made a very good first impression but I would never use his company again.

Sheri R.

I will never recommend Bakers Home Improvement and will never use them. Called them a few weeks ago about comeing out and finding a leak underground. Talked to Mrs. Baker and she had Mr. Baker call me.....we talked over the phone and I wanted my husband to talk to him so he said to have my husband call him and if they couldn't determine the general area of the leak over the phone then he would stop by on his way home that evening. My husband called him and got his voice mail and left him a message and never heard from him. Mrs. Baker had told me it would be about $125 to come out and that would include finding the leak but not fixing it. I called back about a week later and told her nobody ever called my husband back. That's when she told me if they had to get equipment to find the leak it would be $500. I told her I would have to check with my husband and call her back.....about another week later I called her to go ahead and have them come out and locate the leak and she told me she would have to check and see when they could come out......another week later no phone calls returned. My husband called and talked to Mrs. Baker again and she blamed it on me that I said to wait. I called her back needless to say and reminded her that I had talked to her 3 times and the last time they were supposed to set up a time to come out. Told her just to chalk it up as a loss. Very UNRELIABLE.

Brian M.

Find another roofer. They had to come back 3 times to get it right then they said they're work was warrantied for 12 months. Not true...as soon as i called when i trouble 4 month later they wanted to charge me to fix what they were supposed to fix the first time. Workmanship was poor. There are better roofers