Baker & Sons Plumbing

Sue B.

As always, I was very pleased with the service and professionalism that I received from Baker and Sons Plumbing. The technician, Gaje, was very knowledgeable and thorough with the inspection that was done. He even saved me money on my service contract with them. I would recommend this company to my friends and family and anyone looking for a good plumber.

Amy R.

My elderly mom called them for a leaking pipe under her disposal. They tried to sell her a $600 disposal and a $100 home appliance warranty. Who can afford this on a fixed income. Then it gets better....the guy starts questioning her about the hot water heater. No issues with this at all. He then try's to sell her a tankless water heater for over $5,000. A family friend happened to walk in and noticed something wasn't right and ask them to call her daughter. The guy pre approved her for a loan on the spot. She's 88 years old and the person from their office said your mom has been approved for this loan. I said she called with a leaky pipe. I said to have this guy leave her house now. I told my story to my friend today. She said they tried the same with her mom last month with a $3000 water heater. Don't prey on older people. So wrong.

Sam G.

We requested an estimate as we had a leak under the sink. Baker & Sons came out & gave me an estimate of $962 for a new garbage disposal and ""parts"" under the sink. Additionally, they informed me I needed a new hot water heater. The hot water heater they quoted me for retails for $500. Their estimate was $2900. When I called to ask them to break down that price, they refused and said they only charge ""by job"" & will not itemize or provide an hourly rate.

Jason P.

The instant the guy walked into the house he tried to up sell me on buying there product instead of installing the water heater I already bought. They were told when I scheduled the appointment that I had already bought the unit. They would not install the one I bought and their prices were $4000 more than the one I bought. The guy was also unprofessional and checked out my daughter while she was exercising. He started walking toward her and then said, Oh sorry I got confused which way to go. The stairs are literally 10ft from the utility room. There's no way anyone could get confused.

JoAnne U.

This company significantly overharged my 79 year old Father. They charged him $1,151 to replace a toilet with an ADA compliant toilet, not an expensive one either, an American Standard like anyone of us can buy at a home improvement store. This was not an emergency service and took approximatley 2 hours for them to perform this service. They claim... since he agreed to the price they quoted him before they did this work, they will do nothing. Watch out for your parents, or for any senior citizen with this company, as it appears with other reviews written that they seem to have no issue whatsoever to significantly over charge them for services provided. I have asked for a breakdown of charges and they refuse to offer me any breakdown whatsoever.

RESPONSE 12/28/2022

As I explained to you on the phone, based on your reviews it appears you clearly know when you're providing a proposal to a senior citizen as others have provided the exact same feedback. I am sure you would like nothing better than to directly deal with the 79-year-old man you already know you took advantage of. Also, as I previously told you., you are not to contact him, nor ever step foot on his property again, any questions can be directed to his family.
So once again I ask you for a breakdown as I asked on the phone and in my review of the $1,151. The answer is you cannot and will not. My only assumption is your labor must be somewhere in the range of $450 an hour. I am amazed that your able to stay in business with such a high labor and overhead cost and able to compete with other reputable companies. All you can answer is that you gave a 79-year-old man an outrageous quote and he accepted it... Clearly... not understanding you were significantly taking advantage of him.

Andrea Chuck H.

Had a outside water leak in a unknown location, Baker and son's quoted me $2,800 to replace water main pipe from meter to house. Then find leak and go from there . Leak was no where near there that location. Had problem fixed by a reliable plumber way under their quote.oh and they sent me a name for a loan company to pay for it! Avoid them,

Julie K.

Replaced a broken toilet with a $199 retail replacement.
Charged us $998. $800 for labor?
NO RECEIPT WAS PROVIDED.
Company seems to have dishonest employees.

They left the broken one for our disposal.

B B.

Criminals: would not quote hourly rate. Wanted $580 for 1.5 hours of work per their estimate. Told them to get off property.

Verdonna O.

We had a emergency repair because a leak in a copper line. When we called after hours on a Friday they contacted us back within 10 minutes and they came scheduled our repair the following morning. The two gentlemen that showed up had face coverings on, which was very much appreciated with COVID-19. Before coming into our home they put disposable shoe covers so they wouldn't track in anything. They fully explained the problem and what needed to be done for repair and gave us a price before proceeding with repair. We where very impressed with the two gentlemen with their work ethic and professionalism and the work they did for us. Would highly recommend Baker and Sons for you plumbing repair needs

April D.

You should not price gouge. We had a water leak. Had them install a water heater we had purchased to replace. The technician was great, but he was here 1.5 hours(set a timer) and was charged $720. That is 480 an hour. That is ridiculous. Of course we got stuck paying it because it was 5 o'clock and we needed water. After they left I started to read reviews online and sure enough, biggest complaint with this company is they overcharge. Most companies charge around 65 an hour at top tier 480 is ridiculous. Will never use again. I have never heard of a plumber charging 500 an hour