Baker Brothers Plumbing, Air & Electric

Ken V.

We hired Baker Brothers to install a new hot water heater and replace an under-sink water filtration system with a new GE unit. They did an excellent job on both projects. They emailed me photos and backgrounds of the plumbers that would be coming to our house. We got a call when they were on their way and they showed up on time. There were two plumbers, one for each project as they were different in nature. Both gave us a written estimate before proceeding and the final charges were exactly as estimated. Both project sites were cleaned up at the conclusion of the work. We were very pleased with their work and wouldn't hesitate to recommend them highly.

Betty K.

Beware...I am an older citizen. My ac went out and I made the mistake of telling them it was an emergency because I couldn't breathe well. They sent David and another guy out. It took them about a minute and my air was on. They then proceeded to sit down and tell me I had two options. One was $10,000 and the other about $2400. That evening I had dinner with my son in town from Santa Barbara and his Baylor friends. When they heard this, they exclaimed no, no and immediately called an ac expert that told me there was nothing wrong with my ac. He took a part off that they had put on and put his own on and charged me $175.00. Laid it on the table and told me to call them to pick theirs up. After telling the girl in their office I wanted to review, she told me I could not get to their site. Their site is so misleading giving them 5 stars but you can't get on it to tell the truth about this Company. BEWARE My friends wanted me to turn them into the attorney general.

Viviane S.

Money wasted. They could not find the source of the leak in my bathroom. In the end, they recommend me to contact someone specialized on "shower".

$ 230.00 down the toilet. I would not recommend their services to anyone.

Neil S.

This is my first time using Baker Brothers and this is a worst experience I have had with any professional services company. Do not go with Baker Brothers!! Details below.

Phase 1 - Repairs
I bought their family membership plan and called them for my annual AC inspection. I have 2 HVAC units and both were working absolutely fine.
The technician did show up on time, did inspections and walked me into trap of high cost repairs. He offered me 3 options - A) Do nothing, B) Necessary Repairs and c) Nice to do repairs. I should have taken a second opinion before committing on the repairs. I went ahead with the necessary repairs and within 2 weeks post so called repairs, both of my HVAC units went bust. First re-visit when system stopped working (post repairs) was free. For second call, within days when system again stopped working - they tried charging me visit charge again plus additional repairs. Technician assured me that any money spent on the repairs would be compensated if units go bust and if I buy a new HVAC from them. After a few days, I gave up on my old units and started getting estimates for new system.

I will not name the technician as Baker Brothers as a organization is responsible for integrity and customer satisfaction.

Phase 2 - New HVAC Estimates
In short, Baker Brothers came out as the costliest of them all. I took estimates from Costco, Sears Home Improvement, Home Depot, Lowes, local reputed HVAC companies and Baker Brothers cost estimate was the highest .. huh! They have multiple tiers - Bronze, Silver, Gold, Platinum etc and bottom most package - cost of Bronze package was at least 30-40% higher than them all.

Hope this review will help you take a more informed decisions, help save your hard earned money and help to avoid experience of dealing with companies like Baker Brothers.

Alla S.

Quality of work was high. The technician advised how to save money and they were very professional and informed me of all cost upfront. Strongly recomment their service to anyone.

Joey Z.

Lesson learned: Insist on a quote or range before asking Baker Bros. for a repair visit.

I have an existing gas connection on my patio and it needs a new shut off valve for connection to a new, natural gas bbq grill. I called Baker Bros. and was happy to pay $99 for a visit and quote. I already bought all the parts to connect the grill, except for the shut off valve, which were under $20 each at the store.

To their credit, Baker Bros. responded very quickly and their plumbers were very courteous. But the quote was $455. The new grill was $499. That was highway robbery. I talked them down but only to $306. I balked, paid the $99 and sent them on their way.

If you call them for service, insist on a quote or price range for what you need!

Shane M.

The compressor went out on our A/C unit. We called the scam Brothers out. After a $200 fee to determine the compressor was not working. They came back with a $4500 price tag to fix the problem. $3500 for the compressor replacement which maybe should have been $2500 to the high end, and $1000 to recharge the system with R22, which cost $50 per pound and we need 10 pounds. Call anybody but these guys.

Zack S.

I called on Thursday as I needed to schedule some work for saturday. We're upgrading our kitchen so we needed a gas stove connected, faucet installed and u-bend under the sink redone as we went from a 2 basin sink to single drain. They let me know someone would be out between 0830-0930 and it would be $99 for the call. Ok. Since it was a weekend that was fine. Aaron called Saturday at 0800 to say he was on the way. Got to our house and was ready to get to work. He was super friendly and good to talk to. Especially since my 3 yr old son came in the kitchen and watched him work.
Now why less than 5 stars? The price. 90 mins of work was $1160 and I needed 3 things. Gas stove connection was $300. Faucet install (which I already had the faucet) was $230. Re-doing the u-bend and hooking up my disposal (again that I already had) was $269. And the quarter turn valve for water shut off was $196. This was explained up front so we weren't blind sided. But the charges were too extreme. The only reason I used them was because my regular guy couldn't come til weds and I didn't want to be without my kitchen that long. I would probably not use these guys again. Too expensive

R A.

I had some lawn work done by the company. Initially, I wasn't happy with the service. The company did stand by their work and did work with me to fix my concerns. Very reasonable and worth doing business with if you have a large/complex job.

Christopher M.

Very shady company. Had them out to look at the faucets outside the house. He tells me that it is over $350 to replace each one. Then tried to tell me that since he might have to cut into brick that is another $150. So for the work they wanted over $850. By the time he was through begging for my business he had dropped the price down to $400 when I told him no thanks. I mean really you jack the price up so high acting like you are selling me a car instead of plumbing service. Tried to charge me $120 to TRY to fix one of my faucets which of course tells me I have to replace. After arguing and complaining a miracle happened. The faucet there was no way he was able to fix somehow he fixed it. It is a MIRACLE! Just really shady. Will never use again. No trust.