Baker Brothers Plumbing, Air & Electric

Larry E D.

I have lived in my home for thirty years. I have seen a lot of service companies come and go. Baker Bros set themselves apart with me for responsiveness and quality of work. Several years ago we joined the family plan. Now my kids also joined. It was a great investment. When we had to replace our water heater because the top blew out and we had water running all over the place they were there and had us fixed the same day. They do our plumbing, electric and Heating and AC. Very pleased.

Kelly J.

Don't hire these people. Came to my house for a water heater flush because of popping and claimed I needed new heaters after removing 3 gallons of clear water from 2-50 gallon water heaters. Made him continue to flush. Blue crude flushed out, my 8 year old heaters good.

Jessica N.

CROOKED, BROKE OUR AC UNIT ON PURPOSE. Wish I could give less than 1 star.
We were on a subscription with this company to come out each year and maintain and service our AC unit. Our AC unit worked perfectly fine-- they had just come over to check it.

Before the man left he said it is about to go out. We didn't believe him because it works perfectly fine. Within ONE hour of this man leaving our house, the AC went down and the house was horribly hot. Which never happens.

How did this man mysteriously know our AC was about to go out in ONE hour if there were no issues with it? He was just there to service the upkeep of the unit. Then they quoted it will cost 20,000 to fix.

These people broke our AC unit on purpose.

Juju B.

UPDATE ** in response to Baker Bros reply, it wasn't just the pricing that was the issue (which it certainly was ridiculous tbh), but it was the fact that I scheduled for someone to come out yesterday (the night before, so WELL in advance) and never once EVER heard from someone nor did anyone come by. The lack of (or missing altogether) communication is not a way a business should conduct itself. We are experiencing some extremely hot & humid days and I have health issues that this is effected by. A SINGLE phone call, email, text, anything- would have helped tremendously to know that my house was being completely blown off that day.

I agree, you definitely missed the mark on this one, but in many ways, not just the pricing.

Phillip D.

Buyer Beware! We had Baker Brothers come out to our house for a routine service related to our water heaters. The service tech recommended the "Family Plan," which he said was "month to month" and could be "cancelled at any time." 8 months later, we decided to cancel the plan due to a move out of their "service area." Turns out, Baker Brothers said "it's an annual contract, so you can pay off the last four months and pay back the discount given on signing up, or you can just continue the monthly charges for the next four months."

TOTAL RIPOFF. Don't fall for it.

Michael S.

All they do is hire Independent Licensed Plumbers or Electrictions and take a percentage of what ever they decide to charge you. Had an outside leak, I dug the whole to find the pipe and cleaned it out, but I don't solder. 'Plumber' said 'well you did the hard part on finding the leak', then said it would be $800 for him to fix it. I sent him on his way and went to Lowe's with pictures and was sold a compression valve and $15 later it was fixed.

Will M.

I have used them once for some plumbing work and they did a decent job. My air conditioner went out so I decided to try to use them. They scheduled an appointment for Friday - of course like the cable company it could have been anytime. I made arrangements to have someone meet them and waited throughout the day.

When I called around noon to see if they had any idea when they might come they said they had no idea. About 3 they texted and said it would be at night. Then about 6 they texted and cancelled and asked me to reschedule.

That's about the worst way to run a business I can imagine. Glad I don't run my business that way!9

Jon E.

They worked on a plumbing problem for 2 hours, but could not fix the problem. Then they charged me for their time spent at my house! $120 for nothing!

Nick T.

Have a house account here and they do great work. I've used them to fix various projects around my house throughout the years. I've even remodeled two bathrooms and used them to plan all the sanitary lines.

You won't be disappointed using them. They are the best in town. They come at a cost but that cost is shown in the work they do. Very solid company.

Chris L.

I did call them to discuss our situation and wanted to update my review to note that they are returning the $200 visit charge.