Baker Brothers Plumbing, Air & Electric

Gloria D.

I thought Baker Brothers was better than what I ended up with. They installed 2 tankless water heaters and I told them that I wasn't getting hot water to my bathroom or the kitchen, they said that it has to go to far and that is why it gets cold by the time it gets there. I recently had a plumber come out to fix a clogged sink and he checked the water heaters and said the circulation pump was not hooked up. That is what keeps the hot water going to all areas of the house. I spent a lot with Baker Brothers over the last 2 years and was very disappointed to hear that they never really finished the job. Would not recommend unless you have tons of money to waste. My daughter also used them for a toilet repair and not happy with that job either and it wasn't cheap. Think twice before calling them. I have given them a good review in the past but after finding out why I was having problems, never again. Just noticed still has old address, now living in Arlington, Texas

Joan T.

For a single person and a trusting person I feel like I was being taken advantage of. I was quoted for a 1400 square-foot house a new unit was $17,000. I got a second opinion it's only $8000 ( The difference of $9000 )The company I'm going with has been around since 1903 and very reliable I will not recommend Baker's brother. I was very upset at this. I'm posting this because I would like to see it doesn't happen to another individual I'm glad I got a second opinion.

Erin L.

Called and made an appointment for a broken garbage disposal - was very clear to the schedulers about all that I had done to try and fix it myself first in case it was something out of their expertise. Two plumbers came, nice enough guys i suppose. I was very clear to both of them of all the exact troubleshooting techniques I had used already (pressed the reset button underneath, unstuck the blades from underneath). Even said: "I think it might need to be taken apart and cleaned out". I am no garbage disposal expert, and didn't realize that's not actually a feasible action to take. Anyway, the plumbers proceeded to then try the EXACT same fixing techniques I had just told them I had already done. When those didn't work for them either, they said they don't take appliances apart (beyond their expertise! And they ONLY make sure water comes through the pipes, that's the entirety of their job they said) and that i should replace it for $400+. They also told me it didn't look rusted but since disposals only last 5 years (google says 10-15 years actually), it was probably shot. I declined their offer to replace it...a new one from Home Depot is ~$100 and I didn't think $300+ for 30 minutes of labor was worth it for me. They kindly left after collecting my $100 for a diagnostic fee. I have since found out that my disposal is only 1 year old, still under warranty - the company is sending me a brand new one for free right now. I will be replacing it myself when it arrives. I felt they were trying to manipulate me into replacing it and weren't honest about their abilities until after they'd already ensured they would leave with at least some amount of payment from me. I would not recommend this company and would not use them in the future.

Mira Y.

First time customer

I help to manage a commercial property in Fort Worth, from out of state and they came through for me and my tenant.

There was an issue with the toilet, they came the same day, checked in with a tenant along with sending me a text that they were on the way.

They charged only for the job, not hourly. To problem shoot/repair our toilet the cost was under $100 and the tenants were appreciative of the quick service.

I will be using them in the future, they were helpful and fast!

Thamil K.

Had a pin hole water leak, Before they arrive,I located the sport, opened it up and got the place ready for soldering.
We had no water in the house so we were desperate to fix it.
Of course with my concern,They came and cut the area little more,soldered it and the guy completed his work in 40 mins.
They charged me $450 for this work which I feel like rip-off.
so beware this company can charge you crazy.

Jynnette N.

Spent almost $20K on a whole house reroute, gas line upgrade and tankless water heater. Cody and crew worked VERY HARD to finish in 3 days (including one until 4 am) to insure the job was done quickly and we were only without water for one day. Crew were polite and communicated well.

Michael J.

Don't fall for the commercials. Nothing special about the service, intergtity, or pricing. Partially responsible for a flood in my house and would even supply a little bit of drying agent to help me clean it up.

*****UPDATE******
They exceeded all my expectations taking care of this issue.

Sam H.

Cancelled 15 minutes before the scheduled appointment today. Completely unprofessional! I will never use Baker Brothers for ANYTHING again!

Kim A.

I'm only giving a star because I don't have the option to select nothing! My family had the worst customer service experience and would not ever consider your company for services again. We strongly feel like your company rips people off and it's ridiculously unethical. We had a tech, Eric come out to our house because our toilet began to continuously run and we had to literally turn the water off because it was annoying. Eric quoted us $361 to rebuild our toilet because he said he couldn't just replace parts and $732ish for a new toilet. My husband and I felt that the prices were extremely high and Eric merely took 5 minutes to look at the toilet we decide to have another company come out Thursday (Feb. 20th). The tech explained that we needed a flapper and showed us that the old flapper was warped. He replaced it and told us it was a simple job and we definitely could have done it ourselves he even told us the part was $8 - $12 dollar gave or take. So either Baker Brothers Plumbing business practice includes ripping people off (overcharging) or y'all have inexperience, untrained technicians.... either way I will post a review on BBB and my social media pages to share my experience with your company. Let me add that I'm not sure if Eric came from the Ft. Worth or Mesquite location but for a customer it doesn't matter he represents Baker Brother Plumbing!!!!

Nicole P.

I am writing on behalf of my mom and dad in regards to Baker brothers. My mom wanted me to express how wonderful this company is and how professional they were. My mom, Shirley, could count on their arrival to the minute. Eli Reynolds treated her exceptional! She conveyed that Eli was kind and an extremely hard worker. My mom was comfortable with Eli and felt confident everything was done right! Thank you Baker Brother!