Badger Bob's Services

Peter D.

I've been using Badger Bob's for about 3 years for my HVAC needs for two HVAC units doing twice a year maintenance on them and repairs if needed. So far they've been very good. Both units were originally installed by other HVAC companies, one of which went out of business a few years after installing. After that unit needed repair, it wasn't clear if the manufacturer's extended 10-year warranty covered labor or not. I called the office and received a prompt call back from Armando the operations manager and he was very professional and took care of it, as labor was covered. About a week ago, I renewed for another year, and I look forward to continuing with them for a long time.

Mark C.

Second time I used them, even better than my first. Called at 9AM, they took my information; had a call from the dispatcher by 10AM, there was a plumber here by noon. Polite and knowledgeable guy; wore a mask into my home. Diagnosed my garbage disposal problem, recommended good-better-best solutions, and had the new disposal in my sink by 1:30. Area was clean and cleared of water and repair debris. Waived the visit fee (because of the purchase), then tightened my faucet handle and inspected my water heater, with good explanations for both. Won't hesitate to call them again.

Jane A.

Had a leaking toilet. Had a """"handyman"""" change the flapper and try to identify the leak. Changed some washers and leak was minimal .. one drop or two after a flush. That was last June. Left for summer, returned after house cleaner had done a great job in October. She unknowingly reactivated the leak. Screws had enlarged the holes after 32 years of use. Called 2 plumbing services. One never returned my call. One returned after a recall. Price was $96 arrival fee for first Thirty minutes. Asked for quote for replacement with ADA height. $675. No guarantees on product if I provide it. Charge per hour for work. Badger Bob has done work for us 3 years ago. Just forgot. Called at 3P on Tuesday, scheduled for Wednesday. Elected to have 2 commodes replaced. Did so at similar price. Great service Plumber Ian. Respecting CoViD precaution .... didn't complain when I changed my mind and he had to go back to pick up another commode. Very happy TWICE

Anonymous P.

So disappointed in the customer service I received tonight. My A/C stopped working. I had used Badger Bob's in the past and was pleased with the service so I called them for emergency service and was willing to pay the $75 after hour fee. I was having problems with my phone so I kept an eye on any calls coming in. I missed two calls (last one at 8:30) but called them back immediately and was told they would contact the tech and tell him I was waiting. I decided to shut my phone down and turn it back on and that seemed to fix the problem of my phone not ringing. I then waited for another hour but did not receive any calls and the tech did not show up. I called back and was told they would dispatch the tech again and he would call me ASAP. Again I waited another hour and called back asking for an ETA. I was told that my record showed the job had been completed. I explained that was wrong and the tech had never shown up. I was told that it must be their software and they would once again dispatch the tech and he would call me ASAP. My last call was at 11:40pm and still no call and no tech. I was told by Aneshia, who was not very nice, that the office closed at 5pm and if the tech had not shown up by now, then he would not be showing up. At this point, it was too late for me to go anywhere else to sleep. Terrible customer service and very disappointed in a company I had used in the past. I will be looking for a different company to fix my A/C in the morning, but tonight I am struggling to sleep in a 85 degree temp. Thank you Badger Bob's! UPDATE...so after the fiasco last night, the office manager called me first thing this morning. She explained that the answering service they used are to dispatch the calls immediately to the technician. Obviously that did not happen last night. She sent a tech out first thing this morning, waived the calling fee and I received a 15% discount for the inconvenience I went through. The tech, Victor was wonderful and lived up to Badger Bob's reputation that I had come to know despite the disappointment last night due to the answering service. My A/C was repaired and running within 20 minutes of his arrival. All is good again with Badger Bob's

Ashley W.

Biggest rip off!! Charged $120 just to quote me $600 to unclog my toilet! I had another company come out for free to look at issue and fix clog for $200!!! Super unprofessional, and seems like a total scam and definite rip off. Do not waste your time calling this company. There are so many better companies that deserve business.

Ron A.

Installed a mini split AC in my garage last summer.called BB to fill the system with the proper gas.G came out to adjust and fill.he bent and kinked the tubing so bad it quit working after a few weeks.fall came and let it go.this spring i purchased a new set of copper tubes that G ruined at around $200.00'I decided to give them another chance. I called and asked them to check for leaks and to fill..he didn't have nitrogen when he showed up so he just filled the system. He actually when in the garage said(it's real cold now) and charged me and left.it was far from cool.can't reason with an idiot.Ok one more chance.came for the 3rd time to check for leaks. He had all the equipment but could not find the leak.so now I'm out more than $900.00. He actually said it cannot be repaired, you may need a new unit. TresCo A/C came out and found the leak in 3 minutes.. I live in Fl.my garage is 77 degrees now.

Sheila M.

My freezer quit cooling. On a Sunday, I called every company I could find. Badger Bob's was the only one to answer and the technician came out within an hour. The compressor was replaced and it's working perfectly now. I wouldn't call anyone else! Very good service!

Ramon R.

The technician was reliable and polite, took 20 minutes to fix my washer, but the only disappointment was the $250 bill. It seems excessive for 20 minutes of work.

Arthur H.

As a new but seasoned AC customer, I recently received service from Badger Bobs. This was my second call, and I wanted to share that the service I received was beyond exceptional, From the first Hello, on the phone, to the final email, it is rare to find a company dedicated to customer service, and to their work. Performing this way Twice, over 6 months stands out at the top! Full recommendation for service and installation! Very Fair and Honest Pricing too!

Robert H.

Had a sewer backup and they came promptly and found blockage in the lines. Cleared line to main and reset 3 toilets for $850. Didnt hesitate to pay. Not two days later same backup issue and we called them to come back. They have billed an additional $350 for the blockage and when we complained they responded """"we cant guarantee our work"""". Say what? Haven't even thought of paying the 2nd invoice. Beware!