Backlund Plumbing

Jerry S.

Backlund Plumbing started a job for me in October 2015 to replace my street shut off valve. Their sub-contractor botched their part of the job so I have not paid Backlund because the shut off is now in-operable. I received invoices for months, which I returned with notes to explain why I was not going to pay for an un-finished job. I left messages with Chris at Backlund starting in November 2015. In 2016, I sent a letter asking if they intend to finish the job. In the last five weeks, I've called every week - with no response. Chris has refused to return any of my phone calls over the past 20 months. I asked to talk to his boss and was told he is one of the owners.

Tasha E.

I was very impressed with Backlund Plumbing! They called me right away to set up a time that would work for me. I had a clogged kitchen sink and they sent someone out the same day! Jake Stuart was the plumber that help me. He was very professional and friendly. He took care of the sink and made sure nothing was leaking in the basement. I will for sure use them again and request Jake!!!

Heather M.

Professional and courteous. Our basement laundry room flooded about two weeks after moving into our home (first time home buyers too). We panicked and didn't know what was happening. Backlund came out and snaked it with a huge machine. That machine ended up getting stuck and we had to wait a day for another plumber to help our plumber get it out (this was over a weekend and in the evening). We couldn't use the upstairs toilet or shower as a result but they more than made up for that inconvenience by giving us a free camera inspection of the pipes - which we really needed! They have since come out again to power flush due to the tree roots and so far so good.

I've also called them for sink leakage and drain clogging. They always get us in same day and they fix the problem fast. Everyone has been friendly as well. I will continue to call them for all of my plumbing needs.

Justin H.

FRAUD!...had Thomas from Backland plumbing come out to my house for a plugged kitchen drain on Friday Nov 2nd about 3pm. Thomas seemed more interested in selling me a new kitchen drain line for $2000 than unplugging the line which was fine but after 1.5 hours of being there he said he didn't think he could get it and wondered if I would like to replace my kitchen line yet. I told him no, he proceeded to tell me they would have to have someone come back out Monday. Mike from Backland came out the following Monday and unplugged the kitchen drain line -no problem. I wasn't home to see him do this but he said it was the usual grease and it's all clear now. He said He ran water through it for a long time to make sure. Monday night the drain was backing up again. Tuesday it's Thomas to the rescue again. And like before Thomas wanted to sell me a new kitchen drain line for $2000. I was not there at this appointment either and after 4 hours Thomas was able to unplug the drain. Thomas claimed that he ran into a tree roots on my kitchen drain and that he broke his cable and that's why it took so long! They want to bill me for 6.5 hours on a kitchen drain line. This company is committing fraud in customers houses and Thomas is allowed to do this!!! Buyer Beware. I have spoke with Cheryl and Leslie from the office and they are not helpful. It's like the whole thing is a cover-up operation and I get the feeling this happens often. Still waiting to hear from Chris the owner. He doesn't seem to care about this situation either. I have read other similar reviews. I will call the city and get this fraud attempt resolved. Interestingly enough I was never told the cost of any of this work nor did I agree to any of it in writing or sign for anything. I can only imagine how many people Thomas has taken advantage of and the customers didn't know any better. They say they have a 100% satisfaction guarantee but all I've seen is fraud and no one cares.

Natalie E.

Cheryl the reception lady or the one who always answered was rude and seems to not care whether anything gets done ot not, they say a part will be in and the day comes, so you miss work to be home, and surprise it isn't in, then the next day comes and guess what! Parts still not in. When you ask when it will be in they says they don't know!!!!! Wow
So over this company they are not customer service sact and they don't seem to care about the fact that you've been waiting and waiting for them to fix the problem. I would NEVER EVER recommend them to ANYONE!

Larry B.

I hired them to put in a new faucet in my kitchen. They had me get the faucet at a local supplier and have it delivered to THEM.

First off, they didn't tell me there was a FEE for them to receive the parts and bring them along. I could have easily gone to the supplier and picked it up, as it is LITERALLY 6 minutes from my house. Instead, I paid an extra $50 or so.

Secondly, the day of installation, they called me to see if I had the parts. They then checked with the supplier and found out that they hadn't ORDERED it yet. So, I'd rearranged my schedule for nothing, and had to reschedule for yet ANOTHER day.

The actual installation was fine, and I really liked their plumber, but the fact that they don't bother to track the jobs to see if they have the parts and the ridiculous fee that they don't bother mentioning will keep me from going back.

Dan Of O.

I had a severely plugged kitchen drain. Drano, plunging, etc. didn't help. I went searching the web for plumbers. I've used Burton in the past - they always try to up-sell you. I've used Mr. Rooter for a similar problem and got hit with a $230 charge - including the annoying ""dispatch fee"".

Backlund scheduled me for the next day and ""Mike"" showed up right on time. He solved the problem, carefully checked basement pipes to make sure there was no problem. He educated me on the use of Drano and biologics. It took him less than a half hour, and I was happy to pay their $95 one-hour minimum fee. I'll be using Backlund in the future.

Betsy G.

They tore up our driveway for the neighbors plumbing not ours,that was weeks ago. We called and they said it was the city's responsibility,we asked when it would be done they told us they would check and get back to us. They never did,what an awful company to do this to our driveway for someone else's problem and not make it right! If that reflects their ethics I would never consider using them!

Martha J.

So far good, called earlier than scheduled, good.
Tightened the faucet, that became so loose , checked everything , no leaks, done in 10 minutes
Waiting for the bad news..... And the Bill says........ It was painful, but I needed it fixed, I recommend taking a plumber class @ your local Home Depot or lowes, for basic Fixes.
This doesn't discourage me from using them in the future, their expensive , what counts is on time appt., good , courteous service &
Job performance .

Jon F.

I have no idea what the quality of their work is, I have left multiple phone messages in an effort to hire them and haven't gotten a call back.