Backlund Plumbing

Tina J.

Removed broken water heater,installed new one, took old one away. All in less than 30 min! EASY PEASY!! Did get other side of basement wet , which got some of my boxes wet, when draining tank but i probraly shouldve moved them and guess i just didnt expect that. Nor do i think tech realized it neither. But to have such quick service was AWESOME!! THANK YOU BACKLUND!!

Kristi F.

I called Backlund two months ago to hopefully take care of a troublesome plumbing issue in my basement that had been going on for some time, I suspect. Smaller, less experienced companies only put a band-aid on the problem so I called a larger company. Zoom Drain was sent out to confirm the broken pipe. That information was forwarded back to Backlund and I was told by Zoom that Backlund would call to schedule an consultation appointment and repair. After a week of no calls I called them to confirm they had the notes from Zoom; they did. Was told they were really busy and they'd make a note that I had called. Fast forward to last week and I had Chris' Plumbing fix the issue because I was tired of waiting. Apparently my job wasn't viewed as large enough or wouldn't generate enough revenue to be acknowledged. You lost out on a $7K project. I will not recommend your services.

Pierce K.

I found my plumber! I was having a problem with a backflow valve on my house. It fills the pool and I needed it fixed quickly for an upcoming party. Leslie sent George out to look at it right away, and in just two days he returned with the parts and spent the morning replacing it. He also diagnosed and fixed a toilet that I thought might be demon-possessed. He even went in the basement and labeled all my pipes in case of emergency! George is terrific. I'll never use anyone else!
Pierce

Jared W.

Miserable back office ladies get their revenge on the world by being rude to their customers. I was shocked by their unprofessional demeanor but happy to take my business elsewhere. There are much more responsive and pleasant plumbers in Omaha, no need to deal with these rude people.

Greg K.

A weekend water heater failure required repair from Backlund. They arrived quickly and repaired the problem, and explained how part had failed. They were knowledgeable, friendly and professional. Just what I needed.

Andrew S.

We have used Backlund Plumbimg for the past several years. Last week, a few minor issues with 2 toilets and a faucet came up and the company sent out Alex to the house. He was professional, polite, and very knowledgeable. He showed me what the issues were and how to possibly trouble shoot this, if the issue occurred in the future. Also gave advice on the faucet being under warranty and to contact the manufacturer who would send replacement cartridges instead of paying for these at a store. He completed all tasks wirhin 30 minutes. The bill was very reasonable and repairs were done professionally.

Le Ann M.

I have used Backlund Plumbing for years! Reliable, Professional and even they come with a smile. They even showed me all the gadgets on my new faucet and how to work them. That's customer service!

Meredith W.

We had an issue with our shower after a botched DIY fix... I waited all day for a different plumber to show up who never did, despite texting me all day that he was on the way. I called Backlund and they had someone out within the hour. The other plumber said ""looks like you'll have to replace the entire shower valve."" Sheldon (the Backlund guy) said ""well, let's try some elbow grease first."" Fixed the issue; extremely pleasant to work with; absolutely five stars from me.

Suzanne L.

I was extremely happy with my service from Backlund Plumbing. They did a complete check and discovered that my pipes were frozen under our slab. We attempted to send electrical currents but the distance was too far to do it safely. They had a supervisor come for review and did everything in their power to fix. Now that being said, it was our error for not keeping the sink dripping during this freeze. We came to that conclusion as a pro would never suggest that customer was in error but did agree when I brought that up. Even though the temp in the building was ok.....we do not know how deep our pipes are buried and will take more precautions in the future. I mention this to save others from what happened to us by our error. The team wore masks, were extremely nice and professional.

Asia C.

We trusted backlund to ensure the lift station in our house was functioning properly and in good condition before agreeing to purchase our house. $1200 later someone named Jake said it was good to go. So we agreed with the purchase of the house. A month later it stopped working and our laundry room flooded. When we called backlund they said Jake no longer works there and sent someone else out. They took one look at the lift station and said it was at the end of its life and needed to be replaced. BACKLUND FAILED TO DISCLOSE THIS INFORMATION BEFORE WE PURCHASED OUR HOUSE. They did a patch up job so it seemed to function for the sale. Given we can not afford a new 5k lift station we asked if they would patch it up again. They got some new parts re used some old parts of another lift station and billed us $1200. So now we are $2400 in to what should have just been 5k in the first place. They should have replaced it initially because now when everything is said and done we will have nearly $7500 invested in this lift station instead of what should have just been 5k to begin with. The parts they purchased will just be replaced because everything would come with the new lift station. On top of that we were billed 6 hours for an electrician who missed a rusted out pipe that connects the lift station from inside to outside. If you spend 6 hours trying to figure out why something does not work you think they would actually examine what they are trying to fix. Unbelievable. We are taking our issue to the better business bureau.