Backlund Plumbing

Laurie P.

Best. Service. Ever. I called to see if we could get a plumber out to unplug the kitchen drain and within one hour, they had been here, cleared the drain, cleaned up and gone. Technicians were friendly and very capable. Excellent work!!

joel w.

Have been using them for years and needed my main sewer line to the street unplugged again today. They are courteous, prompt, and professional!

Bonnie P.

Backlund Plumbing made 3 trips to my home, 2 for a clogged drain in 3 days' time. Their drain division is separate but owned by the same owner. They snaked the pipes above ground, charged me and left. Then my underground pipes backed up and I had raw sewage in my basement. They had to come out again, snaked it, charged me again and said they would have to charge extra for clean-up, didn't and left. It's taken me four days to clean up the mess. Their charges are excessive. I was asked to sign 3 blank LCD pads and they left. I had to call three times to obtain an itemized copy of the bill. I now have a pipe from my washing machine leaking that wasn't before Backlund came out. I don't dare call them back as my budget for home repairs is maxed out. Next time I will go with a smaller independent union plumber.

Nicole C.

When our powder room toilet was leaking, we called Backlund. We had to wait a week for an appointment but it wasn't a super emergency. They arrived at the scheduled time and diagnosed the issue quickly and fixed it. The price wasn't outrageous either. I will be calling them again for future plumbing needs!

Tina J.

Removed broken water heater,installed new one, took old one away. All in less than 30 min! EASY PEASY!! Did get other side of basement wet , which got some of my boxes wet, when draining tank but i probraly shouldve moved them and guess i just didnt expect that. Nor do i think tech realized it neither. But to have such quick service was AWESOME!! THANK YOU BACKLUND!!

Kristi F.

I called Backlund two months ago to hopefully take care of a troublesome plumbing issue in my basement that had been going on for some time, I suspect. Smaller, less experienced companies only put a band-aid on the problem so I called a larger company. Zoom Drain was sent out to confirm the broken pipe. That information was forwarded back to Backlund and I was told by Zoom that Backlund would call to schedule an consultation appointment and repair. After a week of no calls I called them to confirm they had the notes from Zoom; they did. Was told they were really busy and they'd make a note that I had called. Fast forward to last week and I had Chris' Plumbing fix the issue because I was tired of waiting. Apparently my job wasn't viewed as large enough or wouldn't generate enough revenue to be acknowledged. You lost out on a $7K project. I will not recommend your services.

Pierce K.

I found my plumber! I was having a problem with a backflow valve on my house. It fills the pool and I needed it fixed quickly for an upcoming party. Leslie sent George out to look at it right away, and in just two days he returned with the parts and spent the morning replacing it. He also diagnosed and fixed a toilet that I thought might be demon-possessed. He even went in the basement and labeled all my pipes in case of emergency! George is terrific. I'll never use anyone else!
Pierce

Jared W.

Miserable back office ladies get their revenge on the world by being rude to their customers. I was shocked by their unprofessional demeanor but happy to take my business elsewhere. There are much more responsive and pleasant plumbers in Omaha, no need to deal with these rude people.

Greg K.

A weekend water heater failure required repair from Backlund. They arrived quickly and repaired the problem, and explained how part had failed. They were knowledgeable, friendly and professional. Just what I needed.

Andrew S.

We have used Backlund Plumbimg for the past several years. Last week, a few minor issues with 2 toilets and a faucet came up and the company sent out Alex to the house. He was professional, polite, and very knowledgeable. He showed me what the issues were and how to possibly trouble shoot this, if the issue occurred in the future. Also gave advice on the faucet being under warranty and to contact the manufacturer who would send replacement cartridges instead of paying for these at a store. He completed all tasks wirhin 30 minutes. The bill was very reasonable and repairs were done professionally.