Backflows Northwest

Ryan N.

So quick and easy to work with. Very professional and made the process super easy to get our annual required water backflow testing done for our home. Highly recommend.

Denette G.

I received other quotes from other companies but Backflow Northwest response time and price was great. I was able to make an appointment within a day or two. Our technician was Scott R who is awesome. We are new to the area so Scott explained the reason for the test. He was very professional and did not mind answering any of my questions. The testing was really quick. They send the report to the water company as well. So, the only thing I had to do was make an appointment and pay. We will definitely use Backflows Northwest/Scott for our annual testing. I will definitely spread the word to my neighbors since this is a newer neighborhood. Thanks Scott R for great customer service.

Leslie-Rick B.

Backflows Northwest were timely and super-responsive! And they showed up within the 2-hour window and completed 4-backflow-tests and were finished within 1-hour. We are now on an annual program with them!

Katie M.

I first contacted Backflows Northwest via their online scheduling system. After a few days with no response I decided to call and schedule. This was 18 days before my testing was due, so I was scheduled for ""sometime in the next two weeks."" After 14 days of receiving no indication that testing was done, I called and was told that I had been scheduled the previous week but due to an emergency with another customer my testing was not performed. I had not been automatically rescheduled. Since my deadline was approaching, they offered to schedule me ASAP and file an extension with the water company on my behalf. After three days with no evidence of testing, I called the water company and was told no extension had been filed.

At this point I called again to cancel my service request. Bottom line, make sure you are given an actual date for service.

I was very happy with the ease of scheduling, the fact that I didn't have to be home for testing, and the friendly folks I spoke to over the phone, but lack of follow through is very disappointing.

Lainey B.

I've gone thru BN for the last two years, and will continue to do so. Their promptness and ease of service (you're not required to be home) is great for a busy schedule! The first time I wasn't home and they left the results at my door, the second time they came I wasn't feeling well and wasn't disturbed at all, they came, did the test, left results, and that's it! Easier the better when it comes to getting things like this done, especially with a very random schedule. They also have great customer service and work with you to make sure it's done quickly. After dealing with a couple other places that I was less than impressed with I will continue through BN as long as I need backflow testing! Thank you for a great experience!

Lorene L.

Great customer service! Easy appointment process, they do what they say and with the bonus of with a smile. Thank you. It's nice to find companies that care about results and the customer !

Carissa C.

These people were incredibly accommodating and their customer service is top notch. I totally botched the process of having my backflow device inspected and they really saved me. It was the first year in our home and I didn't know we even had a backflow device or that they were required to be inspected. I was late on it, because I didn't pay attention to the date, then mistook a pressure device in our basement for the backflow device, had to reschedule twice and then got a notice that my water was going to be shutoff if I didn't do it asap and they came on a Saturday to take care of it. Basically, I was a terribly inconvenient customer and they were nothing but kind and understanding.

Janis B.

This firm is very professional and prompt. You can sign up for an annual backflow test and not have to worry about it each year. They have a quick response time and are very courteous. The fee appears to be in line with other companies and I appreciate that.

Jason L.

Backflows Northwest responded to my online backflow test request quickly. Their technician caught a small leak of my irrigation system. The technician fixed the leak on the site and the customer service explained the leak and fix in details to me. I was very happy with their service.

Jean L.

Based on a failed test by our annual tester, he recommended that we replace our backflow assembly because of the age of the device. After having another company not show up and chalk it up to a ""misunderstanding"" about the date, I contacted Backflows Northwest. I spoke with Steven who discussed possible repair or replacement of the assembly. We scheduled an appointment for Tim to come out on Saturday morning of the Memorial Day weekend. Tim arrived at our house promptly before 8 am and after glancing at the device, didn't think it looked that bad. He suggested testing it and it passed! He saved us hundreds of dollars and gave us back several hours in the day.

We truly appreciate Tim's honesty and genuine concern for his customers. He is a standup guy and a tremendous asset to the company. We wish all technicians are like Tim!