Baca Service Company

Dave H.

After ignoring the boiler in my home in Santa Fe for 9 years, I realized I needed help. I called Cartwright's and they sent out a New Mexico State licensed boiler expert. Really, ask your plumber if he'll show you his license to work on boilers. This probably saved me a great deal of money in the long-run. Ed (boiler man) inspected everything, told me the good and bad, and worked up a list of what I REALLY needed and what he felt would be prudent if I wanted to keep this boiler and not have to buy a new one in a few years. He explained everything, showed me everything so I could fully understand what was going on, and then let me decide which of the three things I wanted to go ahead with. No pressure at all. No. 1 was a necessity, really, but I opted for the full treatment. I also asked to have two new thermostats installed, for which Cartwright's gave me a discount, seeing as how they already had men on site. The boiler was purring like a kitten when they left and it was clean enough to eat off of. And they managed to install thermostats where the old ones were without putting any new holes in the diamond plaster or leaving any evidence there had ever been old thermostats there. They then made sure that I understood their 100% warranty on parts and labor. The only glitch all day was one of the new thermostats malfunctioned and they had to go back for another. Nothing I can blame Cartwright's for, and it didn't cost me anything for their time. The prices were reasonable, the service was thorough and well done. And the guys were really polite and personable. What more can I say except I'm a Cartwright's customer for life.

Joseph G.

Ridiculous pricing. I had a sewer line leak that was simply a broken pvc part. I had Cartwright's Plumbing come out to repair the line. The two plumbers that arrived dug around for an hour and a half and decided that they would come back the next day with better equipment. They called the next morning and said it would be $3,750 plus tax. I thought that was way over priced so I fixed it myself. 4 hours of digging and $6 worth of parts the line was repaired. They charged me $443 for the original call, they dug a hole about 3ftX2ftx3ft. I will not use them again.

Anna P.

had a new water heater installed in the DARK 3weeks later and 1375 dollars later water heater leaking. Technician said he would come by day after install to make sure everything alright and never came back. I had to call several times to get them to come out. When they did come over they never came to my door to let me know #1 that they were here, #2 what the problem was, #3 whether they fixed it or not. I saw the van outside and then next time I looked out it was gone. NO way to do business. I Do NOT recommend you to any of my friends or family.

Shekhar D.

Technician came to do maintenance on my water softener. He overfilled the softener with too much chemicals which I had to fix. Then I get a big bill which was I was never informed about upfront. The main office waived the charge when I complained. Technician was rude and trying to get away with overbilling. I will never use Cartwright because of the poor service

Ian M.

When our radiant heating system failed, we called Cartwright's and were scheduled within 24 hours. Our service person, Ed Romero, was very professional and very fair. His years of expertise are apparent, and his customer service is the best we've had in Santa Fe. Ed fixed our heating problem quickly and we will continue to use Cartwright's for all of our plumbing and heating needs.

Aaron P.

After getting jerked around by a local contractor it was refreshing to have professional service. Eric came out on time and fixed our furnace the next day of our call. Had the part on hand and pointed out all the sloppy things the amateur who originally diagnosed the problem had left behind. Fair price and got our house heated again right away.