B & L Plumbing Service

Leilani L.

Absolutely horrible service. They have been to my home twice. The first time they charged me for something that did not resolve the issue and told me to by a water filter. So when he returned the second time to ""resolve"" the issue he refused to install the filter unless I paid $125 and refused to check my unused dishwasher to see why it is flooding suggesting to buy a new one. He left doing absolutely nothing. I would not recommend to anyone.

Kelli G.

Terrible company! Sent by my home warranty for a simple new water heater and wanted to charge me over 1000.00 for unnecessary parts and permits. Put in the water heater ourselves and dropped American Hone Shield! If these are the kind of companies they work with I don't need them.

Rebecca M.

B&L came out to inspect and replace a water heater. Jason was assigned to our home and was extremely knowledgeable and easy to work with! He did a fantastic job, was clean, and efficient. I highly recommend asking for him if you can. The only reason I can't offer a 5 star is because of the office. They were not very easy to work with, and the women in the office didnt seem to know much about or understand simple matters of my home warranty or what services were included in price quotes. Prices were reasonable though, and work was completed in a timely manner. Thanks again Jason!!

- R.M.

Steve B.

Really really bad - - left a trail of raw sewage in my house and on a wall, and 2/3 things they fixed (a hot water heater and a drain pipe) failed city inspection.

after b&l sent out a supervisor to fix it, the hot water heater failed inspection again and the drain is still questionable

Bryan S.

AVOID at ALL Costs.

B and L came out to my house to find the root cause of a shower leak and toilet leak. Bill showed up and was pleasant and seemed knowledgeable. He was gloved up and energetic. We started in the master bath where I had both problems.

I had shut off the main water to the house as we had recently gone on vacation. I turned the water back on, and after investigating the shower we could not duplicate the issue. One of two causes was determined. Calcium buildup or possibly water pressure.

The toilet again was not presently leaking. We could not duplicate the clean water leak. Water pressure was the common denominator and determined to be the problem.

To determine the water pressure we ventured to the main shut off valve. There, Bill pointed out a pressure relief valve and determined it to be inoperative and needing replacement. Probably the diaphragm I believe he said. He did so by going outside to check the water pressure and seeing it was at 90 psi after looking at the relief valve. Cost $600

On the way back in, he also claimed the new hot water heater I had installed last year was not up to code and I needed and expansion tank. Cost $450

Neither problem was fixed, but $1000 solution was proposed to alleviate possible house water issues. PSI was the root cause and all water fixtures in my house would gradually fail.

A week later and returned again from out of town and ventured to the same pressure relief valve with my neighbor. Using a 9/16 in socket wrench, we adjusted the pressure relief valve full in and out then back to where we started. Low and behold this cleared the calcium buildup and returned the pressure back to normal (less than 65 psi).

BL: Bill is deceptive. He knew what he was doing when he said I had a pressure relief valve problem. He mentioned to me about how turning the water off and back on probably cleared the calcium in the line to the shower. Yet he fails to even attempt to adjust the pressure relief valve. I watched him during the entire process. His demeanor while pleasant is to mask his lack of integrity. He will up-sell what you don't need.

Bruce L.

ZERO STAR!! Don't deal with these people. Tells you one thing turn around and tell your home warranty another thing. B&L: ""Oh no its not worth fixing your water heater better to get a replacement"" turns around telling AHS "" yeah its still operational just a lil sediment n rocks bangin inside the heater"" ME: @Then why cant you fix it?"" B&L: ""ohh its no point in draining it, just get a replacement""
Stared at it for 5min and collected $75.

Melissa H.

I have been waiting for a new hot water heater to be installed by these people for two months now!!!!!!!!!! So tired of taking cold showers!!!!! I will NOT recommended these people to my worst enemy!!!

Linda O.

0 stars for this group. If you want to pay $500 for a $59 toilet then you have to call them. Not only that but when we called the manufacturer they said they were builders grade and were discontinued. I asked for TOTO and they said this was the equivalent. After they left we found a chip in the toilet tank. Another one where we moved here and the home warranty used them. Once they get their foot in the door, watch your wallet

Andrenna J.

It's such a terrible feeling when you're in the shower and someone flushes the toilet and your water pressure drops to a pathetic dribble of water stream. I called my home warranty, and they sent me to B&L. I see from the review that this is quite common. Jason came out to my house and installed new main shut off valves in my house, and a new water pressure gauge. I'm not a plumber so forgive me if I'm using the wrong terms here! The water pressure problem persisted, so Jason contacted the City of Kansas City. Everyone is scared that it will be a nightmare when you have to involve the City, but Jason took care of it! He communicated with the City directly and made sure that my water pressure problem was resolved. He really went above and beyond, and I'm super grateful.

Dee G.

B&L plumbing were sent out by my home warranty company. They came to unclog my kitchen sink yesterday. Although they did unclog my sink, they forgot to turn my cold water back on. I figured this was a simple oversight that could be easily rectified; however, when I called to inform them of the issue a dispatcher, Leanne, asked me ""did you see him turn it off?"" Apparently the guy they sent out claimed he didn't turn any water off. Well it worked before he got here and didn't work after. I was then informed that they could send someone out but I would probably have to pay for it because there's no way to prove their guy did it. My husband was able to fix the problem after a quick google search but given their TERRIBLE customer service I would NEVER recommend their service.