B. Carlson Heating, Cooling & Plumbing

Lonny J.

did not complete services before leaving job site. left two disabled units at departure. workmen had to return to correct their failures twice. completion of job took additional 21 hours

Lauren B.

We bought an AC unit from Wagner NM 4 months ago and they have already had to come back twice to fix it:
1st time: electrical issue, the installers forgot to attach a piece of wiring, so the unit shut down 2 days after installation.
2nd time: a unit leak, they said that the soonest they could come fix it was a week out. So much for being a loyalty program member with 24 hour support.
Super disappointing for having a brand new unit that was so recently installed. Don't buy from them.
I'd give no stars if I could.

Deb H.

The Wagner employees are great. Sadly, they install shoddy equipment that fails and is not covered under warranty. My AC/Furnace was installed in Feb 2018 and the main unit has been fine (well, so far) but the condenser pump and thermostat both quit working a few years later and neither were covered under warranty. They must be installing shoddy equipment to have two significant parts of the system stop working after less than 6 years. It's a terrible shame that they employ clean, kind, communicative technicians but don't have quality hardware for them to install.

Holly H.

Under new management equals declining After five repairmen claiming to have fixed our air conditioning, it's still not working, after 2 months, customer service is slacking. The hottest time of the year, we are seniors and it's very scary to be without air conditioning. One of us sleeps on the recliner in the living room so she can open the door at night and at least get some cool air. If it wasn't for the animals, we'd be in a hotel.

Becky B.

I called Wagner to install a kitchen faucet. The tech was great. Unfortunately I couldn't have the work done because Wagner wanted $484 just to replace the faucet--that doesn't include the cost of the faucet! I couldn't believe it! So get a quote before you waste your time.

Donn F.

We have two A/C units. A tech came out to repair one of the units and then tested the other unit. He even showed me the pressure readings. That second unit does not now work, but because the tech didn't put anything in his notes Wagner now says he must not have worked on it and we have to pay another service fee AND wait about 10 days for a tech. I will not be using Wagner in the future.

Newton W.

charged me $505.00 for 30 minutes of actual work. the tech was fine and said he could not control the cost even though he knew it was outrageous.

Johnny V.

I paid about $800 more for a water heater than 2 other estimates. Why did I pay $3300 for a water heater? My tenant needed hot water asap and the other 2 estimates were about 5 days out. The techs were friendly and knowledgeable, but that doesn't mean much when you get ripped off.

Lou B.

Terrible!! We called Wagner because our usual plumber couldn't see us in time, we had a small leak leading to our sprinklers. Setting up an appointment was easy, I called on a Friday and they scheduled an appointment for the next Monday morning at 8:30 am. Monday morning rolls around and I get a call at 8:35 am telling me that they will not be there at 8:30, instead of being he first call they moved me to the second call and could not guarantee what time they would actually show up. They finally got there around 11:00. They had to dig a little bit to get to the pipe, but most of the area was already dug up to access the sprinkler valves, the leak was inside the sprinkler box. They replaced the pipe, which was less than a foot long. I was in a meeting when they finished and was unable to look at the job until after they had left. WHAT A F*#king MESS!! They put the sprinkler box back in the wrong place and about 6 inches too high, plus they left one of the pipes crooked and leaning on the box. When I called back and asked if they could send someone out to finish the job, they agreed. When Steven returned, he had the worst attitude and tried to mansplain it away. First he said that's where the box was when he got there, then he said he couldn't straighten the pipe because it would snap (all he had to do was clear out the dirt that he let push the pipe over and straighten it up) and then he said he would have to charge me to move the box over. I went inside and called Wagner, asking for a manager. ""All managers leave at 4:00"" they said, which is not very smart to have people in the field, but no managers on duty. They said they would have a manager call me back the next day. Well not too surprising, they never called back. Luckily our regular plumbers have agreed to fix it for us. NEVER AGAIN will we ever call this company. Do yourselves a favor and keep looking.

Karen W.

From the initial inquiry and chat with Frank to Phillip, arriving was not even an hour! Everyone I spoke to on the phone was kind and in a good mood. Phillip gave me an estimate but did not try to push it on me. Professional and skillful.