B B Lewis Plumbing

Rob W.

This "Plumber" BB Lewis is completely unreliable. He rarely returns phone calls, mixes up appointment dates/times and gets the details completely wrong. He wasted several hours of mine on numerous days. I kept giving him chances to prove he was a professional. He failed to do so EVERY time. Stay away!

R S.

HACKS!!! DON'T USE THEM! Took JODY 1 week to get to my house after we called him out for a warranty issue. He had to leave for parts and would come back, took another week to come back with a small bag full of 2 wax rings and a fix a flange. REALLY it took a week to get those parts in? I could have gone to Home Depot that day for the parts. Then "Fixed" my toilets and leveled them off with DIMES AND PENNIES, yes DIMES AND PENNIES!! needless to say my toilets are still leaking and this guy/company are HACKS! DON'T USE THEM or allow your Warranty company to send them out!

Jane D.

Holy Guacamole! Everyone's review is identical. And yet, here mine is as well. Yep, same thing happened to me. I filed a claim with my home warranty and they sent this comany out. All I needed was a simple drain in my bathroom replaced and for whatever reason, the guy couldn't do it. He said he had to order parts?!?!?! Uhm, there's a Lowe's right there are on the corner of the street. I may be no plumbing genius, but I would think you could just go to the Lowe's and pick up some simple parts, no? He said he had to order parts and for me to call him. Uhm, why should I call him? Shouldn't he call me when he gets the parts??? So bizarre. I am amazed that this company is in business at all, judging by all the complaints here on Yelp. Perhaps I should try to open up my own plumbing business and survive by collecting service fees alone? Seems to be a pretty lucrative idea.

Shana M.

I also was sent BB Lewis through American Home Shield. I called AHS on a Friday, BB Lewis (License #12655) called the following Wednesday. I explained the problem was a slowage of the plumbing, and that the only way to truly rooter the slowage was by removing the toilet, since there is no ground level access. I also explained that I fully understood that the removal and replacement of the toilet was not covered under AHS, but that I would pay the additional fee. He wanted to come over right then because he was in the neighborhood, but I explained I was not home and asked if I could make an appointment for the next day. He said he would call me back later or the next morning. By noon the next day, he still had not called, so I called him and he said he'd come later in the afternoon. He showed up a few hours later. He never got out of his vehicle. EVER. His assistant, an unlicensed plumber, was the only one who spoke with me, and communicated via cellphone. I explained again what I wanted, but they chose not to rooter the way I said was needed. The assistant spent about an hour rooting from various other places to no avail. Finally the assistant poured HCl down the pipes, without telling me. Then the assistant said that he would have to access the line by removing the toilet (NO SHIT SHERLOCK!) to remove the clog and they left (it should also be noted that the assistant suggested I find a different plumber), saying they could come back sometime the next week since they would be in the neighborhood again. The intensity of the HCl gas was such that we had to leave the house. I have a 16 month old and felt it very unsafe as the fumes were so strong. Additionally, the clog was now worse! I called another plumbing company, but they refuse to rooter the line until the HCl was neutralized, which would be another 24 hours. Needless to say, I will never recommend BB Lewis. AHS did refund my service fee, and removed BB Lewis from the list of plumbers that can be contacted if I need any work done again.

Helen N.

My water heater went out and was leaking at 5am and husband out of town. Home Warranty assigned BB Lewis. The same day, they had requested the information off the water heater, had me describe what happened, had ordered a replacement (same brand) and had it installed by noon the following day. All for my customary service fee for the warranty company. I can only speak to my experience and it was fantastic.

Mark M.

I have read the reviews on B B Lewis and I am surprised with what I have been reading. I use American Home Shield and they first send me to a different plumbing business and I never got a call from them (a review on them to follow). I called American Home Shield and requested a different place and they quickly directed me to B B Lewis Plumbing with work order number and phone number. Within 30 min. I received a call and they came out the next day to look at our water heater. After determining that it needed to be replaced as it was the original WH from when our house was built in 1996. Ordered the WH and then next day came back to install and take away the old one. The Service man was courteous and professional. I will request that they come back if I am in need of a plumber in the future.

S G.

There is a common theme here. AHS warranty work 'assigned' us BB Lewis to replace a fridge valve that had been leaking for 5 days. Drywall, baseboards, and floor suffered water damage and needed to fan dry. For the initial water valve repair it took 2 calls from us and 2 calls from the warranty people to schedule and appointment.

Once that service was complete, the warranty service needs a report from BB Lewis to proceed with the wall/floor repairs. A week's worth of phone calls and still no response from BB Lewis or forwarding of the information to the warranty service.

Finally escalated to the AHS "customer care" department and they have been trying to contact BB Lewis as well.

This really is embarrassing service for both BB Lewis AND the warranty company who continue to use them.

At this point the repairs are still outstanding because we cannot seem to get a response, answer, or help from BB Lewis.

I would recommend finding any other plumber in the Austin area, and I apologize if they are 'assigned' to you for any warranty work. With this many negative and common complaints I am surprised the warranty service still uses them.

Mark T.

So many of the reviews on here are my experience with B B Lewis Plumbing. Hired thru AHS. Called about an emergency water leak. Didn't hear from him until the following day. Billy, the owner, is flat out rude, a liar, and has quite a tone and attitude. He called me when convenient for him and when I finally got a hold of him he says he's been trying all morning when his first was well after 12. (red flag #1) his worker came (forgot his name but he was very nice and quite knowledgeable). He had to order part and I without any updates I call and speak to Billy. He tells me he went to one place don't have it and if not at next place he is just gonna order it. I told him that I have a water leak in the building I live in and can't just shut water so I told him it needs today. He then raised his voice, was completely rude, didn't let me finish a sentence. I told him I don't want to speak to him. I will deal directly with the man who came in my place. AHS doesn't care he's still on the list. I expect workers to be cordial, professional, efficient , but most of all non condescending and zero attitude. Billy is NONE of these. If you have AHS call them right now and put his name on the do not list. Save yourself the trouble. Look at all reviews. The same things are being said. I just wish I would have looked here to begin with then I could have saved myself a less stress and frustration!

Sandy S.

I've been at war with American Home Shield for 3 weeks over a refrigerator/freezer that still isn't fixed, so when we had a sewage back-up and had to call AHS for a plumber, I wasn't very hopeful. BB Lewis was chosen for us by AHS and when I looked at their reviews, I thought here we go again, but I was wrong. Once I got AHS to upgrade our problem to an emergency, BB Lewis called and came right away. Isabel went to work immediately trying to diagnose problem. Was careful that there was no sewage backup in house as he cleaned system. Polite, professional, and on time on a holiday weekend. Kudos!

Richard B.

Installed a hot water heater. The service man was on time and professional. Very pleased with their service.