B B Lewis Plumbing

Chitra N.

Our Hybrid Water Heater started leaking and this person has no idea about the unit and is unable to provide input to the insurance company. Please do not call this company for any plumbing service. they do not act responsibily and provide input and leave customers and insurance companies hanging.
They are also not a registered company with BBB for Ausitn, PLEASE DO NOT HIRE THIS PERSON OR CALL THEM , unless if you want to be left with Half work and NO Input for completion of service request

Ashish J.

Worst service. They came to our house on 28th Oct 2021 and promise to come back to fix the water heater. Since then have made multiple calls, left voice messages but they never returned any of my calls or messages

Mary D.

I saw all the bad reviews and was very hesitant, but that's who American Home Shield was sending. I was pleasantly surprised. Jody arrived on time and was very professional. The leak I had wasn't as bad as I thought and he fixed me right up. He could have easily made it seem much worse than it was. Overall, very satisfied.

Bjorn H.

Got assigned this BB Lewis Plumbing through a claim using American Home Shield. He was scheduled to come out to fix some plumbing issues yesterday, but he cancelled, and said he would come next day in the afternoon. Afternoon came and went, we texted he said he would be over around 5, then nothing, I texted and asked where he was he said he had been held up, but was on his way and would be over at 7PM, well he never showed and did not update us that he was not going to show, complete lack of communication skills and time management. Stay away from using BB Lewis Plumbing and Jody.

Agnies C.

My experience with these guys was pretty great. AHS claim, was contacted by BB Leiws the following day, scheduled to come out 2 days later. Faucet + slow drain fixed within an hour. Super friendly technician, arrived on time and left everything in great working condition.

Sharon B.

DO NOT USE! No call no show many times. Horrible company! Today they were supposed to be here at 3p on a Saturday. Plumber said he was at a job at 2:30p and would get here ASAP. It's now 6:30p and plumber is completely unresponsive. Wasted my Saturday and I am DONE with this company!

Lily P.

This plumber is the worst. He is a crook. I had a leaky T&P valve and he refused to replace it. Despite there being water in the drain. He said he would have to physically see water to replace. He is contracted with American Home Shield and rips people off and does no work. Avoid him at all costs.

Alicia K.

If American Home Shield assigns this plumber to you ask for another one immediately!!! All the complaints about these guys are legit.

If I could give 0 stars I would. Jason from BB Lewis came out and looked at my hot water heater. Confirmed that it was leaking and needed to be replaced. He said he would order a hot water heater, but they were on back order. He said he would call let me know when he could install it.

He completely ghosted me after that. One month later and he's still not answering my phone calls or texts. The only updates I could get were through AHS agents. After 3 weeks Jason told AHS that the hot water heater was arriving the following week. That week I called AHS for an update and Jason tells them that he never got the request for the hot water heater replacement.

One month later (today) I got a LEGIT plumber to come out and do the replacement same day.

Avoid them at all costs. These guys are collecting checks from AHS and ghosting customers. Be prepared to spend hours on the phone with AHS if they assign them to you.

Jan N.

Horrible horrible experience ... the rudest man called me after calling him several times ... he was highly confrontational, rude, obviously incompetent. Don't waste your time.

David L.

I'm going to echo what others are saying here about BB Lewis Plumbing. Jody came out for an American Home Shield service request. He said he knew exactly what part would be needed and would come back the following Wednesday at 1 PM. I took off time from work to meet him, but he never showed up, never returned my texts, and never returned my calls.

I had a very similar experience with a more recent American Home Shield service request with BB Lewis Plumbing. They called and left a voicemail during a holiday. I immediately returned their call, but left a voicemail because there was no answer. I left texts as well. Again, no response. I called American Home Shield and they were also unable to reach them, so I was reimbursed.