B B Lewis Plumbing

Geri C.

First, let me say that all of these reviews really worried me. I called American Home Shield for some plumbing problems. The first company referred to me, I asked them to change because of their reviews. Then they assigned this company. Yes, again skeptical but decided to give them a chance. I received a call from Jason Lewis the next morning after my request. We set up the appt. for him to come to my house. He gave me a 2 hr. window and arrived within the first hour. Good. I showed him the leak under my kitchen sink, leak in the bathtub and 2 toilets that were leaking slowly. (It happens, stoppers wear out). He fixed the sink, the toilets but needed a part for the bathtub. After a few days, I checked the kitchen sink and discovered there was still a small leak. I contacted Jason, left message and he returned my call the next day. He had the bathtub part and set up the 2 hr window appt. Again, he showed up within the first hour. Regarding the kitchen sink, there was another leak that he missed, because the first leak was so strong. He found the gasket broken, fixed that leak and repaired the bathtub with the new part. I have no complaints. I just find it very hard to understand how this company can have so many bad reviews and only a few good ones. Maybe people just complain more when things go wrong. Nobody is perfect. When looking through my records, I realize this company came out to my house a few years ago and I don't remember any problems. Jason was prompt, professional, friendly, clean and pleasant. Let me suggest that when you review a business, especially a bad review, please be careful and don't exaggerate, don't be mean and spiteful just to be mean and spiteful. Some people attack for no reason, looking for things to fail. Treat kindness with kindness. It's possible some of these reviews came from poor attitude toward the contractor, who knows? It isn't an excuse, but I never had any reason to complain about the service.

Ryan B.

Can I leave negative stars?? Wow. When American Home Shield (AHS) told me they were sending these guys out to repair my plumbing issue and I saw these reviews, I thought to myself that there was no way it could be that bad. Little did I know that the service was actually as bad or WORSE than everyone else has described. They never return phone calls. They have no sense of urgency. The owner sits in his truck while is worker bees walk around the house doing nothing productive and cussing. Then when they can't figure out the problem in 20 minutes, they tell you that they "might" be able to come back tomorrow to take another look. All the while I can't live in my brand new home because the plumbing is backing up into all the bathrooms. They also took 24 hours to report their preliminary findings to AHS about their first visit, leaving me powerless to do anything if I wanted to have the warranty cover the cost of the repairs. I ultimately decided that my issue was too important to rely on these guys to repair. I told them I didn't want them to come back to my house and found a plumber (Clarke Kent Plumbing) who was timely, responsive and most of all cared about finding a solution.

Steve C.

BE AFRAID, BE VERY AFRAID OF ANY CONTRACTOR THAT AMERICAN HOME SHIELD SENDS YOUR WAY.

B. B. LEWIS PLUMBING SHOULD BE IN THE ALL TIME HALL OF FAME FOR SERVICE . . . BAD SERVICE, THAT IS . . . I'M NOT EVEN SURE THAT YOU CAN CALL IT SERVICE?

The folks from B. B. Lewis Plumbing were polite, friendly, cheerful. That was as good as it gets.

FIRST INCIDENT - May 12, 2014 - Invoice #15552 - $75 service charge - Broken kitchen garbage disposal, broken kitchen sink faucet, sink coming loose from countertop. The plumber replaced the disposal with essentially the most inexpensive contractor version available on the market. He said AHS didn't cover doing anything about the sink. He said he didn't have the parts to replace the faucet and promised to return later to do so. He never returned or called and B. B. Lewis Plumbing did not respond to any of our repeated calls/voicemails.

SECOND INCIDENT: September 24, 2014 - Invoice #15733 - $75 service charge - Backed up sewer line. The plumber, Jason, came and attempted to unstop the sewer line with a lightweight motor operated augur (after borrowing one of my tools to take the cap off the sewer line). He said that, since his auger didn't reach anything, the problem was on the water utility's side of the pipes. He did nothing else and left in a rush without even recapping the sewer lines. His parting advice? "My dad always put salt in the toilets and drains to keep the tree roots away from the sewer lines." The water utility, Travis County WCID 17, came promptly, cleared the line with high pressure water, took images of inside of sewer lined that showed the problem to be roots in the line on my side of the line. L. L. Lewis Plumbing already made it clear that AHS would not cover any service to sewer lines outside my home, but I still needed to have the lines cleared and had already paid them a service charge to do nothing. Just like before, repeated calls/vmails to Jason and to B. B. Lewis plumbing were unanswered.

ALL THINGS CONSIDERED, I GUESS WE'RE PRETTY LUCKY THAT THESE GUYS DIDN'T DO MORE THAN THEY DID?

Sonya E.

Jason and Billy did an efficient, neat, and thorough job. They called on time to set the appointment, arrived on time. This was through AHS, and I'd ask for them specifically again should I have a need.
Jason was extremely professional and courteous.

Kasey Z.

This is insane! I'm also an AHS Customer who had all the same issues as everyone else. I don't look at Yelp when I go through my warranty. I've trusted that they pick good contractors. I've learned my lesson!

Requested service on my "water closet" (toilet) on September 9th 2014. BB Lewis Plumbing Company never called to schedule with me. That should have been my 1st clue! I called them last week Tuesday the 16th to schedule an appointment. I spoke with Jody and made an appointment for today Tuesday the 23rd between 9-11am. 11:05 rolls around, haven't seen or heard from anyone. I proceed to call the business number and Jody's number several times no answers. It's a work day for me too ya know :) Around 11:40am I get a call back.

Guy: Who did you have an appointment with?
Me: Jody
Guy: Well that's strange that he made an appointment with you today when he has the week off.....
Me: What?
Guy: Let's reschedule, I don't have anyone in your area today.
Me: Sir I would just like to cancel the service. I've been waiting for 2/ He cuts me off
Guy: Okay BYE!

No sorry no nothing. He did not want to hear what I had to say. He did not try to make things better at all.

I'm wondering if it is only AHS customers that have gotten terrible service? I've talked to AHS two times today. The first time to get a new contractor scheduled and I asked that they reconsider using this company. Oh, and by the way when I talked to the gal on the phone she said that the BB Lewis Guy already called to say that the service was canceled and that Jody had a "family emergency" this week that's why they didn't show up.
The second time after I read all the Yelp reviews. I talked to a customer service rep and told her about the reviews on Yelp. She did not seem like she could do much about the situation. Maybe I should have asked to speak to her manager. Is there anything that can be done? I do not want anyone else to have to go through this company.

Jen K.

Our water heater died and like many other posters, AHS referred us to this company. We worked with Jody and his customer service was excellent. He contacted us quickly after the referral, arrived on time both trips to the house (first to diagnose the problem, second with the replacement heater) kept in touch about our order status, and did a great job replacing our water heater.

Molly L.

If it was possible to go lower than 1 star I would. AMERICAN HOME SHIELD USERS - DO NOT ALLOW AHS TO SEND THESE GUYS TO YOUR PLACE. I'm going so far to fix the damages they caused by not really fixing the issue in the first place that we're about to get into legal ramifications and complaints with the Better Business Bureau.

Don't do it! Trust me, and the other reviews you read.

Amy T.

NEVER EVER USE THIS COMPANY
Absolutely the worst service I have ever received.

They never answer their phone. They miss appointments and do not notify you that they are not going to be there nor when they will return.

I have had a backed up kitchen sink since February. The guy came out one day in February, said he would be back after the weekend and then never returned. It is now April. My sink is not useable.

Stuck dealing wit AHS and trying to get these guys to come finish the work..

Tip: If you need to get a hold of them you actually have to sit there and just keep redialing their number, as voicemail appears to be worthless.

DON'T DO IT!!!

Dennis U.

I agree that the negative reviews for BB Lewis Plumbing seem way off base. This Fall, we had a very high end shower fixture from Europe that was leaking and needed repair. American Home Shield sent out two different firms, and neither had a clue how to get the parts. Jason at BB Lewis was my final try, and he was amazing. Great expertise, articulate, helpful--even gave me his cell number and invited him to call if anything needed adjustment. Not only was BB Lewis not a problem, they were fantastic.
To prove this was not an isolated instance, I asked for them this week when I had a water softener issue, then called AHS when my wife found paperwork reminding us we had bought a 12 year warranty at Home Depot. Jason called me within a half hour of the cancellation, asking if there was a problem and ensuring we did not need help. When I explained the warranty situation, rather than giving me a hard sell, he said he completely understood, and thought I had done the right thing.
Do not believe what you read here that is negative about BB Lewis--I suspect these are people seeking a repair thay they had already been told could not be done, or perhaps even a malcontented competitor.

Tony K.

They did a good job fixing my water heater. They returned calls in a timely manner, arrived on time and fixed the issue quickly. Jody was friendly, knowledgeable, and took the time to answer all my questions.