AZ's Best Pipe Doctor Plumbing

David H.

Called to get service on our tankless water heater that was working intermittently. The charge for the callout was $375 for an hour of work. The guy didn't fix the problem and tried to up sell a new heater at a price of $3800.

Called my trusty local plumber who offered 3 different solutions (all at a much lower price) and charged nothing for the diagnostic.

Mrs. H.

PLEASE: If they tell you the part is no longer under warranty---call the maker yourself! Chris FLAT OUT LIED & said it was no longer under warranty, but it was. BE SURE they quote you their service fee ahead of time so you do not have to pay $375 for a 10 minute visual inspection. I can't get my money back, but I hope to save someone else from being defrauded by this company! Also, DO NOT sign on their tablet!! Make them produce a paper invoice before you sign anything. They will take your electronic signature & add it to their invoice after the fact--an invoice that now includes disclosures saying you cannot dispute the charge.


The Long Version:
I had AZ Best Pipe Docs come look at my tank-less water heater because it was leaking water. Christopher did a 10, MAYBE 15 minute, visual inspection after which he told me my tankless was ruined and needed to be replaced. I said okay, let me pay you for today and I will ask my husband what he wants to do. He swiped my card on his portable square and as I was signing I noticed I was being charge $375. I asked why such an egregious fee for not even 15 minutes of work where no actual labor was performed? He said not to worry, because that $375 would go towards the $2500 cost when I use them to install my new water heater. I said, ""What if I find it cheaper with another company?"" He said that's why the charge the high fee....too many people were calling them out for a free diagnostic and not using them for the replacement, so they were eating the cost of the free diagnostic visit. (I should have asked him, ""Why not charge a normal service fee of $60-$75 for diagnostic visits then?!?!?"")

He then told me the part itself was $1800, so no point in calling other companies for a quote because labor would all be about the same. I mentioned that I thought it might still be under warranty since it is only 9 years old and they are supposed to last for 25 years. He immediately and specifically told me I was 1 year & 1 month past warranty. I took him at his word & went ahead and signed and told him to put me on the schedule to install a new one. They sent me an invoice that listed the type of tank-less that would be installed. I researched the exact model number they gave, and found that it was available for purchase for $785 on Amazon---$1000 less than he quoted me. Plus, it is a smaller, inferior water heater than the one I currently own. After discovering that lie, I researched what other possible lies I was told. So I called Rinnai (the company who made our tank-less water heater), they had no record of a technician calling on my heater (you have to call with a specific code to check warranty, so they would have record of his call). Rinnai told me it WAS still under warranty and they would pay to fix it! I did not need a new one after all!

I asked as a courtesy if AZ Pipes would split the bill (which still gives them $185 for 15 minutes of work and gas to drive to my house). They flat out refused. I cannot get my money back, but I will make it my mission to ensure others are not defrauded as I was. I hope to spare anyone else from paying $1500 PER HOUR to this company.

After attempting to dispute the charge through my credit card company, AZ Pipes informed me I had signed away my rights to dispute the charge. They took my electronic signature from the tablet and super-imposed it to an invoice and added the fine print stating that I was waiving my rights to dispute. That fine print was never on the tablet I signed.

Julie F.

I've used Pipe Doctor several times over the last 10 years for various plumbing repairs and installations. They've always done a great job for me, and I appreciate their service!

Sallie D.

Great family-owned company. They are quick, attentive, VERY knowledgeable and super courteous. I call for ALL of my plumbing issues - always fair, decently priced and prompt.

Gregory G.

what an unethical company. I had this company come out to repair a steam shower. they 'stated they were experts on steam units'. after the first visit, they called the manufacturer of the steam unit for repair advice and of course ' they had a better solution' for the repair. I paid for the work, and the next day the unit did not perform. called them back, this time they took the unit to fix them ( now, I already paid for the job) and after a few other issues they send me a bill for over $1700.00. NEVER even discussed prices with me. as I already paid for the work prior that was not properly done to manufacturers specifications. STAY FAR AWAY, as my attorney's will have to get involved and the registar of contractors. guess I should have read these YELP reviews prior, looks like this is not the first time for these boys !!

Chad K.

These guys were extremely courteous and professional! They replaced an old salt water softening system and replaced it with an amazing water softening product that does not contain salt. I would highly recommend these folks for any plumbing needs!

T C.

Came to my home, could not handle the job, sent another plumber who managed to break an additional toilet while troubleshooting. He asked to be paid for his time here and would back with Chris the following day to fix both. I paid him $120 and have called Pipe Dr numerous times and never have heard back. Unethical.

Grilled A.

Someone recommended the Pipe Doctor to someone else on Facebook just when I needed a plumber to fix a pressure valve. I had received some pretty expensive quotes to replace the valve. I call Pipe Doctor, after a couple of emails exchanged, they suggest that it could be repaired. Sure enough, Pipe Doctor repaired the valve at a fraction of the cost. They did not replace it, which they easily could have recommended. I would highly recommend them to everyone!! 623-869-6436 Call them first!!

Dave B.

I do not recommend this company based on my last and only experience with them. Please research this company because these 5 star ratings do not reflect what this company represents. I recently sent all paperwork to the AZ. AG's office in hopes that this company and its practices are investigated .

Capri L.

Used this wonderful company again and appreciated their great service as usual. So easy to call with a problem and just have them do it and know they will be fair about it. I can just call and pay my bill and have the transaction done with no hassle.

I am so spoiled to have them service my Surprise rental houses because the plumbers we have tried for our Maricopa houses are terrible.

I will stay a loyal customer of the Pipe Doctor!