AZ Air Conditioning Plumbing

Michelle S.

Terrible. They tore our lanai screen when clearing a pipe, and the tech said he'd give us $100 off or come fix it when he's back from vacation... in like 9 days. It's a huge hole. I'd give them negative stars for charging a total of $425 to clear a pipe and break our lanai. Don't leave a place worse than you found it with a poor plan to fix it! I wasn't there, and my poor husband was trying to be overly patient. I just don't appreciate this though because the owner should have called immediately to make this right. Instead they left me on hold until their office closed for the day. Amazing. Shame on you guys. I will never recommend you.

Joseph B.

I have used AZ Plumbing numerous times and I have never been disappointed. This time it was Edwin replacing a faucet. He showed up on time and was very pleasant and professional. He wore a mask, as did I, because of Covid19. I highly recommend AZ Plumbing and Air Conditioning. They are 5 stars.

Steve S.

Awful service, terrible communication and zero follow up. The owner is rude and doesn't care about his customers at all. My home warranty company (American Home Warranty) forced them on me to fix the air conditioner. It took 3 trips and over a week to fix it! In Florida, A/C foxes need to happen in hours, not days or a week. They are also the kind of company that pushes unnecessary things like auxiliary pumps for an extra $300. Now they're supposed to fix my water heater. It's been 6 weeks! Multiple calls from me and multiple promises of return calls...nothing! Called the warranty company, filed a complaint, and asked for a new company. Seriously, just bad. Avoid at all costs

Tracey B.

I had a horrible experience with AZ REMODELING & PLUMBING, INC-FT LAUDERDALE (561) 981-8666. They were sent by American Homeshield. When the repair man from AZ Remodeling and Plumbing came to my house, he looked at the faucet and the handle which had fallen off. He said it would need to be replaced, and that he wasn't sure what kind of faucet American Home Shield would order. Mine is high end. He also said that they may just authorize new parts. I said Fine. He then said that before they came back to install, that we should clean out the bottom of the cabinet, so they could do the faucet installation. I said no problem. After ten days of waiting, we tried to get in touch with American Home Shield for status, to no avail. We then called AZ Remodeling. The person who answered the phone said let me look at the repairman's notes. He then proceeded to say that the faucet wasn't covered because we pulled it too hard. Then he said it wasn't covered because it was installed too tightly. Well, which was it? Did we pull too hard, or was it installed too tightly. And if those things were true, they why didn't the repair man tell me and give me the cost to order the parts and actually complete the repair. Obviously, American Home Shield contractors make more money when they do not have to replace items or send people back to your home. I get that. While I disagree that the faucet isn't covered, I would have accepted it had I been told that to my face. To bald face lie to me and make me wait ten days before calling another repair person, and ordering a new faucet is infuriating. This was my first experience with American Home Shield, and I was left livid. Wasting my money is one thing. Lying to me and wasing my time is far worse. We have limited time in this life, and I can never get the time back that I have had to waste on this issue. I received three notices to give AZ plumbing a five star rating after the repairman left. I gave them a 5 star rating. This kind of tomfoolery is obviously a company trait. I doubt they would have bombarded me with 5 star requests had they told me to my face that the repair wasn't covered. I was under the impression that if a part wasn't covered, I would at least be given the opportunity to pay out of pocket and complete the repair. This company gave me no option but to have a bad taste in my mouth for them. Please think twice before using AZ Remodeling and Plumbing. And if you have a contract with American Home Shield, please let them know that this company behaved in a dishonest manner.

Mike C.

I'm relatively new to the S Florida area and was a little apprehensive hiring a plumbing company after hearing some sketchy stories from some of my neighbors. I'm happy to report that AZ Plumbing and """"Edwin"""" (the technician) were fantastic! Communication is good, they're punctual and Edwin was very tidy and wore a PPE mask the whole time he was here. I'll be calling them again soon to install a new kitchen faucet that I had to order. Give them a try! I think you'll be super happy!

Sherrel F.

Our garbage disposer stop working and AZ Air conditioning plumbing sent Steven the technician to our rescue. Steven was timely, professional and personable and provided us with superior customer service. He took care of the issues and provided me with instructions on take care if it if it happen again in the near future. If this company can hire staff like Steven I would definitely recommend them to others.

B.L. M.

So this company will pay $25 for a five star review. Here is my one star review. The guys who came over to fix my clogged toilet came and got the job done in like 5 minutes. I told them about my toilet clogging up every now and then for about a few months and I would have to use the plunger to get rid of the clog. They looked at the toilet and looked at the tank and found that the tank had been only halfway full. They filled up the tank, used the toilet plunger to get rid of the clog and told me that the issue was because the tank was not all the way filled. They graciously filled it and told me that the toilet was fixed. About a week later we are having the same problem. I tried to contact them but they haven't responded so I guess I should let you all know that this business deserves a negative 5 star for their poor customer service. That is all. Thanks for reading.

Tiffany A.

Az plumbing was on time and polite , they're efficient and fixed our leak that same day ! Extremely pleased!

Jose V.

Awesome service , the operator was very polite , was on time on our window of time , very professional

Heidi D.

The company consistently does not show up when promised and they do not stay in touch with the customer.