Axil Plumbing & Heating

Darci P.

If I could give this company a ""0"" star, I would. I have never been treated so poorly by any company, ever. My brother contacted Axil and described to Jason, the owner, what was needing to be done to finish installing the AC unit. Jason agreed to do the job at $380.00 (with pulling permit). Jason came over the first time and belittled the work that was done by Thomas Plumbing for our furnace and stated they wouldn't pass as well as the placement of the AC unit. I also needed to pull a permit for the electrical before he would even consider starting the project. He continued to say that if he were to do the work fixing ""all this shit"" (I quote you) it will bump the original price up and up and up. I declined, told him I would pull the permit and move the AC unit to the exact spot he told me to put it. In front of the window. He told me ""I will get you in whenever you are ready. Weekends, after hours, whenever! I know we are booked out 2.5 weeks and you already waited 2 weeks to get this done."" (I'm thinking wow, that's customer service! -- as you'll see later...he lied.) He went on his merry way... mind you, they were 45 minutes late to this appointment and didn't call to tell me he was going to be late. I lost 4 hours of work that day.
We fixed the problem within a few days and when I called to let Ray, the other owner, know that I was ready for them to come over, he said, it will be 2.5 weeks for the next appointment. Then talking to Jason, he concurred... (WOW, I'M GLAD YOU LIED EARLIER!) We made the appointment for them to come back in 2.5 weeks. I pulled the electrical permit, AC was in the exact spot in which Jason told me to put it. When D-day came, I again, took 4 hours off of work to get this done. Appointment was set up for 9a, when 10a rolled around I called Axil asking where they were. Ray said the first job was taking longer than expected. (Wow thanks for the courtesy call, I could have been working from 7:30 to until they called). Finally, 1 hour and 45 minutes late, they show up. Jason goes and looks at the unit again and lost it. He said that he is not going to put his name on this ""shit show"" of a job. Electrical was done wrong (mind you, I have a permit and it's getting inspected, not his problem!) AC unit was in the wrong spot. I stopped him there and told him it was EXACTLY where he told me to put it and if he wanted it somewhere else, he should have said so. He turned to me and said, ""This is not a $380.00 project, if I do what I have to do, it will be over $1000.00. I don't have time for this SHIT, we are not doing this job, call someone else and we are leaving."" (Here I am thinking, damn, his time is worth gold!) He continued around the side of the house in which I have my gate locked. I told him he will need to go through the front of the house because it's locked. They went through the front of the house and when leaving slammed my front screen door. (It doesn't work properly anymore) -- now take a moment to let that sink in -- I am paying this person to do a job in which he quoted me a price. He not only went back on his price, he swore multiple times at me and then slammed my door on his way out. How can anyone think about hiring a ""professional"", like that?
I called the inspector, they came and inspected the furnace in which Thomas Plumbing had installed and guess what... it passed with flying colors. (Even though Axil said it wouldn't, I even have the pretty green tag to prove it.) The inspector was not there to inspect the electrical or the AC unit because the AC unit still needs to be finished but we did ask her questions on it. She said if we really wanted to, we could move the AC unit 6 inches closer to the gas valve but we don't have to and only thing she wanted us to do was label the breaker for the AC unit in regards to the electrical.
The AC unit was installed by another company, works amazing! Took the guy 4 hours to do and I'm still waiting on the bill but I'm thinking it is no where near $1000.00! Stop and think before using this company!