Axberg

Linda M.

Plumbers here within a couple of hours of emergency call. They were here about three hours to fix a septic pipe backup. They were friendly, competent, and left the workspace spotless. Would definitely use again.

Rich L.

I called Axberg and made an appointment with them for 1:00pm. they told me that a there would be a service charge of $69 for the visit, but if they did the work, the service charge would be waived. They didn't know what a ball park estimate would be for replacing a wax ring on a toilet. I got the impression that they didn't have any prior experience with this kind of work,
They didn't show up at 1:30pm. So I called them and cancelled the appointment,

J M.

I had Axberg come out to fix a slow filling toliet tank. I asked the lady I spoke to for an estimate based on what was wrong and the part that needed replaced. She was unable to give me one. Didn't give me an hourly rate, just a diagnostic fee of $79. It will be waived if you have the work done. Unfortunately they can give you an outrageous price and your stuck paying them $79 for a two minute diagnosis.
I was given a flat rate to replace the toliet fill valve and flapper $235. The parts runs between $11-$13 in stores. The technician was here 35 minutes.
Consumer beware.

Gene H.

Had them out to install a water heater that I had purchased from Home Depot. After all was done they charged $1,044 for the job. They also had to replace 4 feet of copper pipe and installed two shut off valves.
Next time we will shop the job before hand. I would not recommend them at all.
I must say the tech, Kevin, did a fine job.
I complained and got nothing but that's what we charge response.

Estel R.

Called axburg /black diamond out to inspect my air conditioning unit. It had been making loud noise and starting and stopping very often , sometimes three times with in an hour. When the technician came out he said the unit was running, I asked if it was low on refridgerant and he said he never put his gauges on it. I asked about the amount of electrical draw the compressor was taking he said he never checked if it was using more. I was informed that since the unit is running they do not do those things. ? But they still wanted paid for the check up. Well I could have told them it still ran, I needed someone to check if it was running right( efficiently) . Had to call another company to come out and check unit. Makes you wonder why he even got out of his van, could have just drove by and did as much. I would not recommend

Katie H.

I called Axeberg because my outside air condtioning unit wasn't working. They said they can come out between 3-5 PM. The tech came around 1 GREAT.

The tech (I can't remember his name) did a great job and was at my house for less than 30 minutes and was courteous and professional. My issue is they charged me $251.00 for less than 30 minutes and a $30.00 part. (I looked the part up online).

I emailed them to have hem send me a detailed bill. I emailed one lady a few times and got nowhere. She just gave generic responses. ""We just charge a flat fee"" well then send me an invoice showing the flat fee and the part. But she couldn't so she had me email another lady same response.

I then called them and the person I need to talk to was busy so I am still waiting for a response.

Here's the kicker the part that was replaced was still good it just had a fried earwig in it that was easily removed.... I don't have a problem with that because the part is 12 years old and I was ok to replace it.

BUT WHY CAN'T ANYONE SEND ME A DETAILED BILL SHOWING WHY I PAID SO MUCH?????????????

Kelly C.

Have had them out twice in 2 years for different issues. They are always great and professional . They are always on time and get the job done. Hopefully I won't need them again but if I do, I will call them again. Jason was wonderful.

Karen R.

I called for help because my A/C was not working around 11am on the Friday of Memorial weekend. They told me they could send someone out between 3:30 and 5 and they came around 2. They had the problem diagnosed and fixed within an hour. Mark was very friendly and the price was reasonable (about what is expected for an A/C repair). He also gave me a quote for some things he found during his inspection that would need to be taken care of in the future but he did not pressure me to make a sale. I have used Axberg for plumbing issues in the past...also great service. I would definitely call them again!

Donna E.

Axberg gets a 5 star rating thanks to Dave Guse. Not only does Dave know what he's doing he's very pleasant and accommodating. He had to clean up a mess made by less efficient plumbers. More business to be sent Dave's way for sure.

S J H.

Axberg Black Diamond came out to tell me my furnace is really old and may not be able to get the part and if he found the part it would be over $100 dollars to replace. I told him no thanks and he left after a gave him $125 for the call - which seems on the high end. I found the part he said it was on ebay for $12. It wasn't the problem. Thanks to YouTube, I checked the capacitor. $8 at Grainger fixed the problem! A complained to no reply.