Axberg

J M.

I had Axberg come out to fix a slow filling toliet tank. I asked the lady I spoke to for an estimate based on what was wrong and the part that needed replaced. She was unable to give me one. Didn't give me an hourly rate, just a diagnostic fee of $79. It will be waived if you have the work done. Unfortunately they can give you an outrageous price and your stuck paying them $79 for a two minute diagnosis.
I was given a flat rate to replace the toliet fill valve and flapper $235. The parts runs between $11-$13 in stores. The technician was here 35 minutes.
Consumer beware.

Gene H.

Had them out to install a water heater that I had purchased from Home Depot. After all was done they charged $1,044 for the job. They also had to replace 4 feet of copper pipe and installed two shut off valves.
Next time we will shop the job before hand. I would not recommend them at all.
I must say the tech, Kevin, did a fine job.
I complained and got nothing but that's what we charge response.

Estel R.

Called axburg /black diamond out to inspect my air conditioning unit. It had been making loud noise and starting and stopping very often , sometimes three times with in an hour. When the technician came out he said the unit was running, I asked if it was low on refridgerant and he said he never put his gauges on it. I asked about the amount of electrical draw the compressor was taking he said he never checked if it was using more. I was informed that since the unit is running they do not do those things. ? But they still wanted paid for the check up. Well I could have told them it still ran, I needed someone to check if it was running right( efficiently) . Had to call another company to come out and check unit. Makes you wonder why he even got out of his van, could have just drove by and did as much. I would not recommend

Katie H.

I called Axeberg because my outside air condtioning unit wasn't working. They said they can come out between 3-5 PM. The tech came around 1 GREAT.

The tech (I can't remember his name) did a great job and was at my house for less than 30 minutes and was courteous and professional. My issue is they charged me $251.00 for less than 30 minutes and a $30.00 part. (I looked the part up online).

I emailed them to have hem send me a detailed bill. I emailed one lady a few times and got nowhere. She just gave generic responses. ""We just charge a flat fee"" well then send me an invoice showing the flat fee and the part. But she couldn't so she had me email another lady same response.

I then called them and the person I need to talk to was busy so I am still waiting for a response.

Here's the kicker the part that was replaced was still good it just had a fried earwig in it that was easily removed.... I don't have a problem with that because the part is 12 years old and I was ok to replace it.

BUT WHY CAN'T ANYONE SEND ME A DETAILED BILL SHOWING WHY I PAID SO MUCH?????????????

Kelly C.

Have had them out twice in 2 years for different issues. They are always great and professional . They are always on time and get the job done. Hopefully I won't need them again but if I do, I will call them again. Jason was wonderful.

Karen R.

I called for help because my A/C was not working around 11am on the Friday of Memorial weekend. They told me they could send someone out between 3:30 and 5 and they came around 2. They had the problem diagnosed and fixed within an hour. Mark was very friendly and the price was reasonable (about what is expected for an A/C repair). He also gave me a quote for some things he found during his inspection that would need to be taken care of in the future but he did not pressure me to make a sale. I have used Axberg for plumbing issues in the past...also great service. I would definitely call them again!

Donna E.

Axberg gets a 5 star rating thanks to Dave Guse. Not only does Dave know what he's doing he's very pleasant and accommodating. He had to clean up a mess made by less efficient plumbers. More business to be sent Dave's way for sure.

S J H.

Axberg Black Diamond came out to tell me my furnace is really old and may not be able to get the part and if he found the part it would be over $100 dollars to replace. I told him no thanks and he left after a gave him $125 for the call - which seems on the high end. I found the part he said it was on ebay for $12. It wasn't the problem. Thanks to YouTube, I checked the capacitor. $8 at Grainger fixed the problem! A complained to no reply.

Jessica F.

I woke up to a very cold house. It turns out my gas valve had broken in the middle of the night. My husband knew it was the gas valve, but was scheduled to work a 12 hour days for the next three days so couldn't take the time to go get the part and fix it. I took off work to meet a Black Diamond employee at the house and handle it myself. Well, I did until he quoted me $725 (plus the 80 dollar house call fee) and tried to convince me to buy/finance a new furnace instead. When I call my husband with the quote, he said absolutely not. The part is just over a hundred dollars, even with labor there was no way a respectable person would charge that much. My husband got a referral from a co-worker and that gentleman fixed the valve for $350 total.

We are out the $80 for the first guy to come out but I will never contact Axberg for any work again. People should be able to trust ""professionals"" not to screw you over just because they can or the homeowner doesn't know any better. It's disgusting.

Amy H.

I would give no stars but there isn't an option. I am highly dissatisfied with the customer service of Axberg/Division of BlackDiamond. This company is dishonest from the start! DO NOT GO THROUGH THEM! I called to set up a service call as our furnace broke down. The woman that took my request told me that there was NO SERVICE CHARGE!! I was surprised by this but was impressed, thinking wow, they must have really good service! NOPE! I was told someone would be out after noon, I called at 7:30am. At 4pm I hadn't heard from them to say when someone should be out so I called back to check. The woman was short with me and said you were scheduled between 4-6pm, like I should have known. I let her know I was only told sometime after noon and I was just checking on the status. The technician showed up and was here maybe 2 minutes...heard what I described about the noise the furnace was making and that it wasn't blowing air. He removed the cover, looked at it, and knew the problem. He said he would have to order the part and come back to repair it. I was fine with that. Then he said that it would be $125.00 for the investigation fee!!! What!? Another word for service call, which I was told didn't exist!! This put a bad taste in my mouth and no longer wanted anything to do with this company! I would have been fine with such a charge if one was told to me before hand when I asked while making the appointment but was assured there was no such fee!! I called the office immediately and complained they had a manager call me back. The manager for BlackDiamond, Diane, called me immediately and said yes, the $125.00 was an investigation fee. That if the technician used any tools that was the charge to research the issue. NO, that is a service charge by another name and NO he didin't touch his tools other than to carry them into my home! Liars and Crooks...I refuse to do business with liars or crooks! My husband paid the $125.00 charge to the technician even though we should have refused, but it wasn't the technicians fault. I feel sorry that that man has to go into someone's home that his company lied to and get the wrath of the homeowner. Sure I was told that the $125.00 would be deducted from whatever work was completed when finished but that doesn't matter to me after being lied to! Be upfront and honest with your customers or you will soon have no customers to prey upon. Shame on this company for their business practices. Complaints spread faster than praises...is this how you really want to be known? I should have researched your company first as I see other complaints on here. I am not finished with you. I want my money back crooks!!!


If the technician would have used his tools he would have found a walnut in the blower motor fan! Can't do that by just looking! My husband and I removed the motor and found a walnut had destroyed the fins to the fan which more than likely loosened the motor with the stress. If an investigation were to have been done that would have been found.

You would have been paid the $900.00 quoted to repair our furnace if I hadn't been lied to. I refuse to do business with liars and crooks!!


12/20/2016 I received a call from John with Black Diamond (I assume the owner) he was apologetic and thanked me for bringing light to the customer service/honesty issues. He states he will not be charging us the $125.00 we submitted and offered to complete the work free of labor charges. I refused the offer for their company to work on my furnace as I no longer want to do business with them. John I am glad that you took time out to make it right with us and to really listen to my complaints. Good luck going forward.