Avant Rooter

Scott L.

Great service! I called Avant because a previously scheduled service call flaked at the last minute. Felipe did a great job, they managed be available at the same time as our prior commitment (which really mattered, I had to take time off work for the prior appointment), and the work quality was top notch. Thank you so much!!

Andrea M.

Very friendly, responsive: they were quick to the rescue when I called at 4:30pm. Was able to get a same-day appointment for a free estimate within 90min!
Chad waited for me to arrive and was very professional and knowledgeable about my shower issue. He was eager to get it fixed for me, went above and beyond to research and locate a part very difficult to find, and made himself available that same week.
I couldn't have asked for better service with a smile!
His speedy and expert assistance was truly appreciated and I will definitely keep Avant on my speed dial for all future projects and referrals! Thank you again!

Dmitriy K.

We had a very slow-draining kitchen sink, which is something that tends to happen every couple years or so. I made a mistake of contacting this company instead of my usual plumber. After all, Avant Rooter has generally great reviews and the quote was $69 with prompt communication. I should have known that the too-low $69 quote was a warning sign.

They did generally arrive on time and the company was prompt in communication. People whom I interacted with were all polite and wore masks. This is where positives end, however.

After the Avant Rooter plumber arrived, he tried to snake the pipe and claimed to have been unsuccessful somehow. He told me he was able to snake it all the way, yet the water was still not draining normally. Even though the same issue has been solved by others before, by simply snaking. He told me we needed a $350 hydro-jetting of the entire house and that is guaranteed to fix the problem. It would blow all the stuff out, into the sewer, he told me.

The next day, they arrived with the equipment of some sort and after running it in a couple of areas (and making the front lawn smell like sewage plus spilling water into some of the under-sink cabinets), they informed me that (despite their prior assurances it would for sure fix the issue) it didn't help and they see some obstruction in the pipe, and it now requires the use of a 8,000-psi ""root rat"" device, which will cost me $1,200.

And if that fails, I might need a spot repair for $3.5K or some such. In the meantime, the kitchen sink that was at least draining slowly before their involvement, stopped draining altogether, and the water level in it was slowly rising.

I got so stressed I couldn't eat for couple of days. I couldn't concentrate on work or anything. The uncertainty and fear that we have serious plumbing problems of unknown nature was depressing.

I talked to my uncle, who is a plumber, and he suggested that something fishy has been going on. Likewise, I was getting suspicious about the ""hydro jetting"" that they ostensibly performed since, according to a cursory Google search, it is supposed to start all the way in and progress ever closer to the cleanout. Which they obviously couldn't have done since there was, according to them, an obstruction somewhere halfway, and they couldn't reach any further.

Subsequently, the kitchen sink overflowed into the kitchen, at which point we've had enough.

Another plumber thankfully came quickly and snaked the pipe within 30 mins for 1/10th of the cost of what Avant wanted for the ""root rat"". Apparently there is nothing wrong with the pipe in question. Everything is fine now; the water drains and the other plumber told us it was just typical kitchen grease on the walls of the pipe. It is unclear what kind of ""hydro jetting"" Avant performed since there still was the buildup on the walls, which another plumber had to remove with his snake.

So you be the judge. I see two possibilities, neither of them good:
1. Incompetence
2. Avant tried to rip me off

When I told Avant that my problem was fixed in 30 mins, and they shouldn't come with their expensive ""root rat"", they informed me that they are ""proud of our quality of work"" and ""our quality of work is guaranteed"".

To add insult to injury, I just got a call from them where they asked me to pay them $350 for hydro-jetting. Mind you, they didn't complete the hydro-jetting of the whole house. And whatever part of the house they did do, despite what they told me, didn't fix the problem. Did they just do it partially and incorrectly? In any case, they think I should pay them, apparently, for making my problem worse, wasting my time and causing me stress and anxiety.

I assume this is how they ""guarantee the quality of their work"". By trying to make you pay for not fixing the problem and instead making it worse. I am beyond upset with Avant and suggest you go elsewhere. Nobody deserves this kind of aggravation and stress.

Julia I.

The plumber Raul is the best! Fast response, professional , cleaned the clogged drain in no time. And their $69 special for clogged drain is the cheapest you can find on the area.

Seper K.

I called ahead of time and got a quote for the services that I needed, and they gave me the best quote in town. Some time later I arranged the job and Alfredo was assigned to complete the job. Despite a few hiccups of needed parts and tools, Alfredo persevered and completed the job as we needed. Recommended

Wayne L.

Poor customer service and response. Waste of time on a Saturday without a response. All talk no action.

Howard W.

I contacted Avant Rooter about my drain clog and they quickly answered with useful information about dealing with condos. My HOA got back to me that they use a different plumber which is experienced with determining whether the clog is in my drains I'm responsible for or if it is in the main drains that are the HOA's responsibility. I didn't use Avant Rooter because my HOA uses another plumber but I did get fast informative feedback from Avant Rooter that helped me.

Mary W.

I am SO happy I stumbled upon this absolute gem of a business! Our dishwasher was blocked and I sent out a group message on yelp. Avant were the first to respond and managed to get here this morning. Kyle Butler, who was the plumber that came out was fabulous. He fixed the problem in hardly any time. He was very cheery and really knew what he was doing. The prices are amazing and top notch service. Highly recommend!

Andrew W.

On the phone they quoted me 69$ for clearing sink drain. Guy came in person and immediately said it's 149$ because it was a kitchen sink and needed to take off the pipe. When I pushed back he said it is not 69$ on sundays. Sunday's are busy so it's $149. Ok, so which reason is it??? Sounds like a bunch of excuses. Clearly dishonest - avoid this place.

Sung H.

Had a water leakage issue. Operator was very reponsive and the technician was on time and did great work. Recommended!