Avalanche Heating Cooling Plumbing

Bill A.

Used to be great, now complete garbage. We have had them work on our commercial location for the last 10 years. They have installed a new heat and air unit and have come out for routine service.
It's the coldest day of the year and the unit stops producing heat. Called them for service. Guess what, they can't come out for weeks and weeks. (Actual quote by the phone answering person)
You spend 6,000.00 with a company plus service calls and you expect to be taken care of.
Here is the other kicker, they are less then 1/4 mile from our location. The day we called, I counted three of there trucks that drove past my business.
Don't waste your time with these guys.

Stephanie W.

Back in July 2022, our air conditioning unit stopped working and pipes were freezing. We called Avalanche and they came out and did their $89.00 assessment to tell us what's going on. They said we needed to change our filter. They also suggested to have our unit filter be redirected to the hallway as well as doing an overall maintenance clean up. $462.00 later and few weeks after the service, the pipes froze up again. We had to shut our unit off. Hours after, our son's bedroom started to leak in three different places. See pictures below. Avalanche came out again and fixed it but sent us a $192.00 and took zero responsibility for the leaking wall damage. When I talk to Mr. Jim at Avalanche he said they don't cover that because we ""didn't maintain the unit and they didn't install it. "" After two lengthy conversations with Mr. Jim, he hung up on us stating, ""Ma'am, since you're going to take zero responsibility for your part in this, I can't help you.

Glenda B.

They came out to look at non functional Swamp cooler. Left said would give estimate? To fix This was on July 2nd. Numerous phone calls with promises to get back to us. This started on July 2nd and today July 12th no action from them. Gave excuse too busy .We have had 106 degree heat and no swamp cooler. Yesterday PROMISED to call back, still no call back Left messages they don't answer. DON'T USE THEM. DISORGANIZED.

Matthew P.

I was in a bind and needed a cooling repair pretty quick. When I called they explained that a regular appointment was 3-4 weeks out but had a URGENT service that could be accomplished the same day. Ya I paid a little more for that expedited service but I called 10 other companies and not one if them offered that kind of service and they had the 3-4 week back log.

Leroy E.

The tech that worked on my AC unit was great but it broke down again in less than a month. Not his fault. It was another problem. The lady in the office that I communicated with the second time around was less than helpful. Her communication skills were horrible and because of that, she lost a $4500.00 job for the company. I would have a hard time recommending this company to anyone. I found one much better.

Jesse V.

Heater quit working last night while it was really cold! Called first thing in the morning and they set an appointment for 10am. The tech, Eric showed up early and got right to work. He had the problem trouble shot and fixed in less than 30 min. Very professional and honest pricing for the job they did. Eric even gave me some preventative maintenance tips before leaving. Would recommend and would use again for my future needs. Thank you!

Pj T.

Recently had a furnace problem (no heat) and contacted Avalanche Plumbing and Heating. Service technician Jessie came out after hours and corrected our problem.
I did have a billing question and contacted Matt, the owner.
After reviewing our bill it became apparent that there was a misunderstanding on my part about the service charges.
For my satisfaction Matt readily made adjustments. I feel Matt was more than fair with me.
Based on my recent experience I would use and recommend Avalanche Plumbing and Heating.

PJ T

Tyler R.

Avalanche has been doing work for my rentals, business, and home for 10 or so years. I feel like they're more business partners than just my service company. They are always suggesting different ways to do things that can save me money, or finding creative solutions to the interesting plumbing, heating, and cooling problems that seem to always find me.

Here are some examples of work they've done for me:

Put a Breezeair on my roof
Put a new furnace in my house (it was so old - everything had to come out and be re-done from basically scratch)
Installed a neutralization kit so that the water would not erode my pipes
Put in a water filtration system
Replaced the A/C Unit
Put in a solar hot water system
Installed vapor barrier
Ran gas lines to a new range so we could get rid of the electric stove
Ran new roof venting for the gas stove
Put new swamp coolers on our business that went from us dealing with 80-88 degrees to now maxing out around 74-75 on really hot days
Installed hose bibs on the outside of the business for vehicle washing
Installed special whole house air filters for my tenants with breathing issues

And I'm sure there's more I haven't thought of.

Their service is just impeccable; every single tech I've worked with is polite and professional and when I deal with the office staff, they're always friendly and willing to help.

Having been a fairly regular customer, I've also gotten to know the owners Jim & Matt, their office manager Tara - and they are some of the most honest, nicest people I have ever met. I have never once had to raise my eyebrows at an invoice they've given me or argue on a bill. During busy season I have had to wait a while at times to get somebody out here - but having done business elsewhere, I know this is the nature of the beast. You have your busy seasons in Spring and Fall, and you can't staff your whole year for those 2 short busy seasons.

All in all - this is one of my favorite companies to deal with. Fair, Honest, Polite, Competent. You just can't go wrong calling Avalanche.

If you are the kind of person that demands a formal quote & proposal for a $99 cooler startup, or think it's unreasonable to charge an after hours or rush fee to help pay for overtime & on call techs, then you might want to try calling around : ) : )

Just A G.

Techs are great but owners seem to be all about the $. As a long time customer who needed a quick service, am disappointed p. They would not accommodate and wanted to charge $50 more than the competitor who was more than happy to help me out! My entire family will be changing over to Haining! Sad when they don't care about people who have been good customers! Buh bye!

Bobby J.

Some of the best technicians and business owners in the valley! Can't go wrong! If you want your hvac or plumbing to be done right the first time this is definitely the company to call!