Aux Home Services

Eric P.

I'll make this short: they kept my pregnant wife waiting for an entire day. Said we needed a new AC and then couldn't do anything temporarily. This cost $200. Next day a different company did a temp repair in 10 minutes that has lasted us 3 months so far. Aux Mechanical's service and integrity are about as poor as I can imagine. Avoid at all costs.

Blaise L.

6/30/16. (AUX Mechanical) I had an emergency situation. The power transfer switch on my generator shorted out and the generated power would not shut off when my main power came back on. I called the after hours emergency line at AUX and left a message at midnight. They never called me back. When I called them the next morning, they told me they had no record of the 3 messages I left them. They then told me it would be the week after July 4th ( 7 days) before they could come and fix the problem. AUX was once a very good company that has now diminished to pathetic service for their customers. The new company I called (Century Heating and Air) was here within 15 minutes, performed a manual override on my transfer switch, which corrected the problem. This took 2 minutes. They then repaired the problem that caused the switch not to electrically override and serviced my unit completely. I have spent thousands of dollars with AUX mechanical over the years but will never use them again. This was a dangerous and emergency situation in which the just left me hanging after several pleas for help. Barry Lanzi

Carl J.

Scheduled an a.m. Appt to install a dishwasher. Rep called to say the tech had one repair before me,ok. Rep called at 10:30 to say tech delayed with a bigger job. Tech arrived at 3:30. Tech quoted installation fee which was more than I paid for the appliance. The fee was reduced after I purchased a maintenance plan for my heating and air units. Just a little disappointed in their rates.

Mable B.

the service department of Aux, called us for a heating check of our furnace and the tech came out, he went under the house and stayed for quite some time and he then came out and stated that he had to shut off our gas to the furnace, because there was danger of carbon monoxide poisoning, we immediately called Alagasco to verify, Alagasco found no carbon monoxide leak, Aux then stated that we needed to bring our furnace up to code and that he had to cut off the heat by law. he then proceeded to tell us that he could probably fix it for close to 3,000. 00 dollars, then he went back under the house and stated that the pipes were rusted and he had to replace them also. He then quoted a price of over 3,000.00 again and then he said, you just need to get another heating unit, we can provide that. We called for a second opinion, and the HVAC licensed specialist found several things that was out of order, first someone had removed parts from the burners and drain, they had to be replaced, pipes were loose where they should not have been, wear and tear was present, but not 6,000.00 worth and not to the tune of a new furnace. Also some one had stuffed debris from under the house into the vents and the HVAC specialist stated that it was not the debris that is normally found in the blower, it had to be put there. We have a eighty five year amputee, my dad that we take care of in our home and this has been a bad time for us. We will never use aux and will post on all complaint boards that we can find.

T C.

I wish I had read some of these reviews before I let the Aux technician in my house. I had a technician come out to service my AC. This was supposed to be one of those seasonal inspections of an older unit. I had already replaced the old unit that they had info about. I had a new AC unit installed by another company. The Technician shows up with a pre filled out form recommending replace the entire system. My new HVAC system had already been installed for almost 4 months, The issue now is that 10 days later I HAVE A PROBLEM with a new unit. LETS see..... the area where the technician made adjustments is the same area where I found a pressure nut loosened. This loose nut allows the coolant to slowly be released causing other problems to later be diagnosed. One of the symptoms of low coolant inside a system, almost burning up the compressor, which is something they would have made more money to install. Fishy, coincidental ?????? Sounds like a set up to me. Once the new technician shows up and I unveil this (plan) to him about how this is the only area that his co-worker made any adjustments on a new system that was perfectly fine. Notice - I just wanted the seasonal annual inspection done. So almost 20 minutes goes by now there is another AUX vehicle parked at my door, but this technician never gets out of his vehicle. Don't get me wrong, I think there may be some good people at AUX but this treatment of the customers has to stop. And at if this continues AUX wont be around much longer.

C. S.

My floor recently flooded and the water got into my air ducts through the vents. So I called AUX Mechanical and they quickly sent someone out the next morning to check and see see how much water damage had been done, and there was a fairly good amount. Well, insurance is covering all the duct work, thank goodness. I had fast response time and friendly service. I am now about to schedule the duct work to be repaired. The only reason I give four stars is that their diagnostic fee just to check my air ducts is high. Thanks AUX, for having a quick response with my water concern, and confirming the damage.

Ronald M.

Got a call from AUXMECH yesterday morning about a AC unit check as part of a previous service plan .Was told the serviceman was in our area . After some hours of waiting he arrived and did some inside and outside inspection .Because of the in place agreement it was no charge, the tech C.L was professional and the whole visit was about 45 mins. He made a couple of recommendations but not a hard sell and he was on his way. We had only recently gone back with this company after going away from them because after frequent uses of their services no regard for our loyalty or deals and discounts were forthcoming .They seem a little more reasonable now but we shall see over the life of the remaining service contract.

Laura G.

I called AUX yesterday evening for a possible gas leak in my clothes dryer line. Michael N. was out first thing this morning and, once again, diagnosed and fixed the problem within minutes. Thank you for the quick turn around time and friendly service.

Daniel N.

The tech who visited our home was professional and worked quickly finishing the inspection in a timely manner.

Reviewer B.

Our heat wasn't working well on a cold night, so we called this company. The Technician told my wife that our entire HVAC system had to be replaced to the tune of $8,000. We called another company for a second opinion.They told us the HVAC was absolutely fine and there was simply an unconnected part of our backup heat in the attic that needed to be connected. They connected that part and now the heat works fine. I won't ever call Aux again.