Automatic Climate

Outlier B.

Regardless of the quality of service that Automatic Climate provided the one time they visited my home years ago, the company rates one star from me for their, in my opinion, scam-worthy actions ever since:

It began a few months after that single visit with a call telling me my renewal fee was due. ""Huh? Who ARE you? WHAT 'renewal' fee?"" After some back and forth, it turned out not that Automatic Climate had accidentally enrolled me as an annually renewing customer, or even that they'd accidentally put my name on the list with those customers. No: The person calling admitted, with zero shame, that Automatic Climate made such calls to people they knew had declined, or might have declined, the offer of annual maintenance.

I said not to call me again, but got called again. And again. And emailed a ""Renewal Invoice"". Snail-mailed invoices, too, mentioning legal threats for non-payment. After the first, I called Automatic Climate and insisted ""No more."" I said I considered these contacts harassment at this point. My words were ignored--see photo of most recent invoice. You don't learn until reading halfway down page 2's ""Second Attempt"" notice that nothing is owed.

In my opinion, Automatic Climatic is using misleading intimidation tactics to attempt to collect renewal monies from people, and every person who has paid these ""invoices"" without first signing a contract is due refunds and possibly damages for emotional distress. No joke. We all have enough freaking stress over money without some obnoxious tactics like these adding more.

Shame on you, Automatic Climate.

Terri T.

Worse company ever called them first for a simple repair quoted me for $2000 Called Aireserv and they quoted me around $400 for the same repair they are a rip off and the tech they sent didn't know what was going on and didn't really explain anything so I recommend Aire Serv

Rosie V.

We have had out heating and air conditioning maintained by Automatic for a number of years. This summer, we needed work done on our 12 year old a/c systems. I don't think the previous owner ever maintained them. Automatic Climate looked at the systems and gave me an estimate to keep things going and one for all new systems. I looked at the price at other HVAC contractors and it was similar. After some hesitation, I decided to replace the systems with new 14 SEER units. They came in, and in a day had replaced both units. The employees were polite and friendly, they were even nice to my dogs.

I really hated to spend the money on new units, but I'm really glad I did. Not only did I not have any issues over the summer, the a/c seemed a lot more consistent. But the best thing of all is that our electric bills dropped by over a third. At first I thought it was a fluke, but every month the bill was that much lower. I'm really happy with them.

Tim H.

My review is not to express any disappointment in the company's work but rather their pricing.
EVERY time in the past I've had a plumber, electrician or air conditioning company to my home the pricing has been based upon three factors. The service visit cost, parts cost and hourly cost.

Not these guys. I needed the fan motor replaced on my outside AC unit. I found the motor online for $120 (after the fact) so I figure they paid a little less than a layman does for the same unit. And before anything else is said, yes it's the IDENTICAL unit, I used the part number off the housing and Google. They were running an Angie's list special, $49 off the usual service call of $89. The man arrived at my home at 3:45 PM and left at 5:45 PM, all done. This included the time spent to go get the fan motor.

So we have a fan motor which cost NO MORE than $120, the $40 service call and two hours labor. If they double the price they pay for parts, and charge the typical $80 of so per hour my total charge would have been $440. Not the case. When the man said the motor had to be replaced I asked how much. His response: $693! I bought the ENTIRE outside unit for $675 a couple of years ago and had a customer of mine install the unit. All he did was bad-mouth whoever did the install. How bad the other guy was and how knowledgeable and experienced he was.

I needed the unit fixed because it was Friday afternoon, I had no AC and company coming for the weekend.

I definitely feel I was way overcharged. I received NO breakdown on parts/labor. AND to top it off, after I had written the check for $693 he told me to write another check because they still wanted the $40 service fee. So my total was $733!

In closing, if they double the cost of parts, and pay the same as I would online which isn't likely the motor would be $240. The service fee would be the Angie's List special of $40. This would total $280 BEFORE labor. When you subtract the $280 from the total paid ($733) you're left with $453. That works out to $226.50 per hour.

I feel like the man decided to overcharge me and just pulled number from thin air. I'll never use them again but please learn from my mistake. If they come to your home insist on an hourly fee and get parts quotes BEFORE any work is done.

I CANNOT recommend this company!

Don B.

This company came to my house to make a simple repair but their technician caused over $7,000 in water damage to three floors. For two months, I had to negotiate for nickels and dimes with their insurance company. The company was slow to respond to the damage and didn't really care if my walls got fixed. Horrible company.
Don

Karl G.

We bought a house in April and decided to go with Automatic Climate after reading the reviews.
They have been outstanding. Extremely polite, professional, responsive..... We are very happy with them. We bought a comprehensive service agreement for our two systems and feel good about the decison. The pricing was fair plus you get priority service.

Mark C.

Called Automatic Climate Heating & Air Thursday morning for work. The AC at one of our stores went out after a power outage. Ashley told me someone would be out to take a look between 2:00-4:00. Everything was checked and fixed (breaker replaced) by 2:15 PM! I appreciate their attentiveness and pricing was certainly reasonable. I would recommend Automatic Climate Heating & Air Conditioning anytime!

Tony H.

Absolutely deserves every award & kudos offered. They refurbished our heating & air and also insulated our crawl space. I'll keep it simple they're great. I'd recommend them to any & all.

Jeff P.

Found a deal on living social for AC cleaning and inspection. Rep PJ came out. He was friendly and knowledgeable. Explained everything step by step as he went thru the system. I would recommend Automatic Climate if you run into any Heating or AC problems.

Jim N.

Very professional! Eduardo and Jeff arrived on time to clean our ducts. They were friendly and courteous, answering my questions about the job. I feel much better about the air quality in our ""new"" home and would recommend this company.