Austin's Best Plumbing

Jena H.

I am updating this review: After hours spend on the phone with the City of Austin and the TX Board of Plumbing Examiners, I got to the bottom of the inspection delay. The Examiners had failed to update Joe Caldwell's insurance information for months, which meant the city could not inspect his work. I tracked down someone who tracked down the head of the Insurance division at the Examiners, the insurance was updated, inspection scheduled, and we passed. I still fault APB for not being responsive to our questions about this inspection for nearly a year, but the core of the problem was the delay at the state level -- not the plumber's fault and he has been very responsive since. I would recommend APB for routine work, not for something big like a hot water heater changeout and do thank them for being far more responsive now. Side note -- progress began w/my initial Yelp review, so there we are. Initial Review: Rick was our plumber for years and was fine with basics, responsive and easy to work with. The trouble came last year when we hired ABP to replace our electric hot water heater. The installation was a mess from the start as it quickly became clear that the crew didn't know what they were doing and left us without hot water over a weekend when they screwed up the job the first time and then still took repeat visits to get it right. Rick offered a partial refund which we appreciated but hadn't ask for - and then never made good on it anyway. In the middle of all this Rick retired, left the business to Joe, who months later we are still chasing to schedule the inspection with the city, important to have for resale. We were loyal customers for years and have been utterly flabbergasted by the lack of professionalism. Do not hire these guys.

K F.

Hired them for first time to fix leaking outdoor faucet bid, they replaced it and charged reasonable amount. Will use Austin's Best Plumbing again.

Tony C.

Rick and team have been my go-to for my plumbing needs and questions. Rick has always answered my phone calls and texts, and given much needed advice when the project wouldn't need his company's services (rooter services). Highly recommend Austin's Best next time you have an issue or a project!

Jim S.

Austin's Best Plumbing is great. They're friendly, professional and do the job for a fair price. Our bathtub would not drain so I called Rick. He sent Glenn who quickly assessed the issue - our 1953 galvanized pipes and particularly the p-trap were most likely corroded. He returned with an assistant the following week and cut our the pipes replacing them with PVC. Sure enough the p-trap was full of hardened, black gunk. Will definitely use them again.

Steve B.

Upon noticing a drip adjacent to an exterior door I called upon Rick for some assistance. He promptly sent the very capable Len over to analyze the situation. This leak apparently stemmed from the February freeze at a weak point where the copper pipe leading to an outdoor spigot which had been krimped when the house was built over 40 years ago had been weakened by the freeze. Len admitted that this would be a challenge but within an hour and a quarter he had soldered in a new section and corrected the problem. Austin's Best Plumbing...an appropriate name for an exemplary company!!

Danni E.

Drives like a jerk. Unsafe. Going 10 under in the left lane and then decided to break check me and give me the finger when I passed him.

Anna L.

The plumbers from Austin's Best Plumbing are great. We lost our tankless water heater during the snow storm. They were extremely helpful finding a new one and installed it as soon as they could. They were putting in 18 hrs days and were still very cheerful! 5 stars!!

Dana R.

Rick is the best plumber there is. I have used him for years! Was originally referred to my by an native Austinite.

L W.

Rick himself picked up when I called and offered his valuable time and opinion even when he couldn't come out. He sounded like an honest and reasonable guy and gave us options as to how to approach the problem (newly built house with a clog less than a year in). He even gave referrals to other trusted plumbers that could help us sooner and with different tools. They definitely sound like they know their stuff and their competition. He was extremely friendly and patient with my barrage of questions, lol.

I would definitely give Rick a call if you have a clog, he will listen to you and help you through it even if he himself can't get to you in time. How awesome is that?

Justina E.

Rick was the first plumber that responded to me when I inquired about replacing my faucet and fixing a leak. He was transparent with the costs and any extra repairs that might push my total to the higher end of the quote. His price was in line with other quotes I was getting from other businesses. I chose him because of his response time. He also gave me tips on affordable faucets that he recommends for rental units. His business was able to get me in the quickest and I appreciated the thorough communication. Very nice guys that work here. Glenn fixed my faucet in less than an hour and everything looks great. I was nervous booking a plumber, so if you're looking for a reliable service with good prices I highly recommend this company. They are also taking Covid-19 seriously and make the trip as contactless as possible.