Austin Plumbery

Andrea B.

Two of Austin plumbers' team members arrived after our tankless water heater broke during the big storm. We had been without electricity and now water, so were so pleased they were able to see us so quickly to diagnose the issue. Because of their diagnosis, we saved hours of time looking for a specialist that could fix the issue with these specialty parts. These team members reminded me of doctors. They were empathetic, clear and direct about what the issue was, and were honest that they did not have the parts or certificate to fix the issue, so referred us to a specialist. Real professionals.

Hilga J.

Travis was on time, quick working and followed Covid guidelines. Glad to have found our new plumber!

Sterling A.

I called Austin Plumbery for a quote on replacing the old leaky galvanized water line in my front yard. Travis came out that day and gave a quote to complete the job the very next day. He and his apprentice Jared arrived on time and fully completed the job in two hours, and at a reasonable price. I couldn't have been more pleased.

Samantha T.

Travis came out right away and worked on a ton of things for me ! He went above and beyond , Travis is the man !! Highly recommend austin plumbery for anyone that has plumbing issues !!

Ursula E.

This is I think the third time I've used Austin Plumbery. The first 2 times were for plumbing issues, this this third time was for a gas leak. Travis was on time, as usual, friendly, professional, and found the gas leak quickly. Funny enough, the leak was coming from the HVAC system, which I had just called not 2 days earlier for someone from the HVAC system install team come and look, because that's what I thought the gas leak was coming from. The HVAC technician didn't find the leak, so I thought it was the water heaters, nope! Travis inspected both water heater lines, and found no leak, but inspected the HVAC system, and found it right away. He took a video of it to show me. Thank goodness for a knowledgeable plumber that not only knows how to fix problems, but fixes mistakes that other companies didn't even find, when it was their responsibility! I'm so grateful to the family owned business, and will only use and refer them to anyone needing a plumber! Thank you again Travis and Debora!

Melody K.

Travis did a great job on our refrigerator water line. He even replaced the water line which was a factory supplied line and was not safe to use without fear of leaks.
Travis is great to work with and Austin Plumbery is 5 star !!

Paulina P.

Austin Plumbery is definitely a five-star company. They are professional, timely, and have reasonable rates. I have used them for my home and for the campus that I manage. Joe was very patient and accommodating through my recent bathroom remodel. He had to come multiple times, and it was always with a smile. Plus, it's a female-owned business, and I am one for supporting women in the trades.

Kate H.

Our kitchen sink was leaking. Travis fixed the seal. Prompt. Text alerts ahead of the appointment. Great experience overall. We've used them on rental properties as well.

Brooke F.

Travis is awesome. He has come out a few times to my house and is always so friendly, shakes my hand, and gets right to work. He is knowledgeable and helps me understand what he's doing or what has been done and gets it all done in a timely manner. Great business!

soho m.

Imagine the dumbest person in plumbing school graduating, somehow becoming a master plumber and starting his own business. Sounds harsh? Then do read on...

I don't take pleasure in writing this kind of review for small businesses but what transpired was nothing short of a horror show performed by Joe the resident "master plumber". Imagine a plumber so bad, or unfortunate, in his skills that he causes more leaks than he fixes. I wish this were a Chaplin comedy so at least then we could laugh afterwards.

(his work almost caused a fire and was got caught stealing something from our property)

Austin Plumbery was hired for a relatively small commercial job in 2019 with a 5 figure quote. To their credit, the work order on the contract was clearly written out. Joe, the owner & plumber, came to take on this job. At first, things were going swimmingly but slowly his attitude changed and everything he did couldn't pass muster in a biblical flood.

I will let the pictures speak but here's a quick rundown of what happened from my memory... (in order of inconveniences to a downright dangerous)

BATHROOM
- Joe ordered the wrong strainer for the 2 bathroom sinks. (I researched and called many local commercial suppliers, drove to several locations and finally brought him the last two stainers)
- Then Joe precedes to break one of them during installation (I locate another one, which takes a week to arrive and hand it to him)
- Joe complains about not having the right drill bit for acrylic tiles (we buy it and give him one)
- Joe installs both bathroom sinks at the wrong height and w/o any real support (which we fixed ourselves!) -- see pic
- Both bathrooms have had a leaking problem ever since

OUTSIDE
- Joe can't get the manholes to line up and asks us how it should be done (really?)
- Joe doesn't pour enough dirt to pack the grease trap before the asphalt work. (We lost at least a month fixing this, costing us $10k+ and further upsetting the landlord) -- see pic
- Joe decides to leave the roof exposed to rain after pulling in the gas lines -- see pic

KITCHEN
- Joe manages a major leak on the ceiling while installing a water pump (damaging the LED lighting fixture and panels) -- see pic
- Joe installs RPZ (for CO2 lines) in a manner that it fails an RPZ inspection (costing additional $95) -- see pic
- All 4 brand new kitchen sinks leaked at one point or another after Joe installed them. (More weeks go by trying to get them fixed) -- see pic

Other bullshit & theft:
- Joe's sidekick pretends to not speak English
- Before leaving one day, Joe decides to grab and throw a box of lighting fixtures in their blue van. Then make up a story of how someone told them it was okay to take. (classy Joe)
- Trying to get a hold of Deborah (owner/daughter) to response to Joe's poor workmanship and shenanigans

*If this wasn't bad enough, it gets dangerously Joe*
Joe thought it would be a fantastic idea to connect the GAS LINE to a piece of cooking equipment by *simply* hand tightening and saying a prayer. He couldn't be bothered putting any additional material (tape or sealant) to make sure that GAS DOES NOT LEAK CAUSING A FIRE BALL.

Guess what? Yup, almost caused a massive fire -- SEE PIC

Thankfully, quick action prevented serious injuries and a major disaster
to the building. Lost a day of business and have lived in anxiety ever since.

Can this much dangerously incompetence work be willful ignorance or simply unfortunate series of mishaps laid at the feet of one Joe the Plumber? We shall never know.

The only comforting note I can add is two other young men who came to fix Joe's work seemed more professional and knowledgeable. But when Joe the master plumber and his sister run the company, I wouldn't let him come turn my faucet off.