Austin Plumbery

Alicia A.

I returned from vacation to find my gas water heater overflowing with water from the top, and leaking at the seams. I called Austin Plumbery and they sent Travis out within a couple of hours. Travis was upfront with pricing and what the price included. After agreeing to the terms, he left to gather the needed parts and returned within the hour to install the water heater. After completion, and for a small extra fee, he hauled the old water heater off for disposal. The process was fairly quick and seamless.

As far as customer service, Travis was equally professional and friendly, and made a stressful situation tolerable. I'd highly recommend Austin Plumbery for your plumbing needs. The added bonus for me was working with a woman owned business.

Selina Y.

We bought this house a little over 2 years ago. It was built in the 1970's and needed a little TLC. Through general plumbing issues that have come up and DIY home renovations gone wrong, I've used Austin Plumbery about 6 different times and I continue to call them because of the responsiveness, availability, quality of work, customer service and reasonable costs. I have used two other companies on occasions Austin Plumbery didn't have availability and they were not pleasant experiences, not to mention the amount that charged for the level of service needed/received. Travis came out yesterday to fix a pipe that cracked during the recent freeze Christmas Eve. We realized there was a leak Christmas day, I messaged them that night and they responded within an hour for availability first thing the next morning. Travis was communicative and even found and additional problem and fixed everything and we were more than happy to pay the amount charged and it was reasonable and within budget. I've also found Austin Plumbery is the only place to charge a service call fee, but applies it toward the costs of service if you go with them. Everywhere else it's an additional fee. Which is an additional pain when you're desperate for services. I will continue to use Austin Plumbery and recommend them when folks mention needing a plumber!

Ankit M.

After a few messages and reminders, Joe did stop by to check out my water heater problem. He didn't offer much advanced notice, but luckily I was home. He identified the problem and confirmed that the unit needed replacing.

After collecting the service call fee, he said he'd send me an estimate. I never heard back from the company even after calling into the office multiple times. It seems like they are more than happy to collect the service call fee, but if the job isn't that exciting, they'll just ghost you..

August D.

Joe is the absolute best! Honest, timely and professional. I've dealt with large companies that push repairs and products you don't need to hit their commission. I would not use another plumbing company after my experience with Austin Plumbery.

Maura G.

Austin plumbery and Joe were amazing !! Super quick to respond and was in and out in 20 minutes!!

Andres V.

Been a customer for over four years and one of their master plumbers answered my call and promised me to get back to me about an estimate and never did. Left me completely hanging over an appliance that I needed to have this winter. Completely irresponsible, I even texted him for a week, every day, trying to get his attention. He read every single text message (it gave me the read notification). This is a complete of an operating mess. Stay away.

Sam S.

Excellent service and pricing. Joe Ochoa you rock.. Will recommend to all my neighbors

Gia H.

This was our first experience with Austin Plumbery, and we definitely recommend them and will use them again as needed in the future. I love the fact that they are a woman-owned business. I enjoyed reading about the history of the company on their easy to read/use website. And all four of our plumbing issues were taken care of efficiently and professionally within 4 days of me scheduling our visit (a part had to be ordered so a second visit was required). Everyone we worked with was personable, authentic, and professional.

Ryan D.

Travis and the plumber he was with did an excellent job. We had multiple breaks in a couple copper pipes and they fixed the problem quickly and inserted a different type of pipe. I could tell they sensed the urgency and problems home owners were dealing with because of the storm.

They acted professionally, moved quickly and diagnosed the problem well. They were also very cost efficient, so we sincerely appreciate their help and would hire them again. Ryan

Andrea B.

Two of Austin plumbers' team members arrived after our tankless water heater broke during the big storm. We had been without electricity and now water, so were so pleased they were able to see us so quickly to diagnose the issue. Because of their diagnosis, we saved hours of time looking for a specialist that could fix the issue with these specialty parts. These team members reminded me of doctors. They were empathetic, clear and direct about what the issue was, and were honest that they did not have the parts or certificate to fix the issue, so referred us to a specialist. Real professionals.