Austin Plumbery

Kate H.

Our kitchen sink was leaking. Travis fixed the seal. Prompt. Text alerts ahead of the appointment. Great experience overall. We've used them on rental properties as well.

Brooke F.

Travis is awesome. He has come out a few times to my house and is always so friendly, shakes my hand, and gets right to work. He is knowledgeable and helps me understand what he's doing or what has been done and gets it all done in a timely manner. Great business!

soho m.

Imagine the dumbest person in plumbing school graduating, somehow becoming a master plumber and starting his own business. Sounds harsh? Then do read on...

I don't take pleasure in writing this kind of review for small businesses but what transpired was nothing short of a horror show performed by Joe the resident "master plumber". Imagine a plumber so bad, or unfortunate, in his skills that he causes more leaks than he fixes. I wish this were a Chaplin comedy so at least then we could laugh afterwards.

(his work almost caused a fire and was got caught stealing something from our property)

Austin Plumbery was hired for a relatively small commercial job in 2019 with a 5 figure quote. To their credit, the work order on the contract was clearly written out. Joe, the owner & plumber, came to take on this job. At first, things were going swimmingly but slowly his attitude changed and everything he did couldn't pass muster in a biblical flood.

I will let the pictures speak but here's a quick rundown of what happened from my memory... (in order of inconveniences to a downright dangerous)

BATHROOM
- Joe ordered the wrong strainer for the 2 bathroom sinks. (I researched and called many local commercial suppliers, drove to several locations and finally brought him the last two stainers)
- Then Joe precedes to break one of them during installation (I locate another one, which takes a week to arrive and hand it to him)
- Joe complains about not having the right drill bit for acrylic tiles (we buy it and give him one)
- Joe installs both bathroom sinks at the wrong height and w/o any real support (which we fixed ourselves!) -- see pic
- Both bathrooms have had a leaking problem ever since

OUTSIDE
- Joe can't get the manholes to line up and asks us how it should be done (really?)
- Joe doesn't pour enough dirt to pack the grease trap before the asphalt work. (We lost at least a month fixing this, costing us $10k+ and further upsetting the landlord) -- see pic
- Joe decides to leave the roof exposed to rain after pulling in the gas lines -- see pic

KITCHEN
- Joe manages a major leak on the ceiling while installing a water pump (damaging the LED lighting fixture and panels) -- see pic
- Joe installs RPZ (for CO2 lines) in a manner that it fails an RPZ inspection (costing additional $95) -- see pic
- All 4 brand new kitchen sinks leaked at one point or another after Joe installed them. (More weeks go by trying to get them fixed) -- see pic

Other bullshit & theft:
- Joe's sidekick pretends to not speak English
- Before leaving one day, Joe decides to grab and throw a box of lighting fixtures in their blue van. Then make up a story of how someone told them it was okay to take. (classy Joe)
- Trying to get a hold of Deborah (owner/daughter) to response to Joe's poor workmanship and shenanigans

*If this wasn't bad enough, it gets dangerously Joe*
Joe thought it would be a fantastic idea to connect the GAS LINE to a piece of cooking equipment by *simply* hand tightening and saying a prayer. He couldn't be bothered putting any additional material (tape or sealant) to make sure that GAS DOES NOT LEAK CAUSING A FIRE BALL.

Guess what? Yup, almost caused a massive fire -- SEE PIC

Thankfully, quick action prevented serious injuries and a major disaster
to the building. Lost a day of business and have lived in anxiety ever since.

Can this much dangerously incompetence work be willful ignorance or simply unfortunate series of mishaps laid at the feet of one Joe the Plumber? We shall never know.

The only comforting note I can add is two other young men who came to fix Joe's work seemed more professional and knowledgeable. But when Joe the master plumber and his sister run the company, I wouldn't let him come turn my faucet off.

Georges S.

A plumber that comes on time, saves money and over delivers?!?! Woah

I first learned about this company through my home warranty company, which pretty much gave them free reign to charge whatever they wanted, but the gentleman came in, tightened a couple shower handles and solve the problem in less than 30 minutes.

That's why I looked them up when I needed to pay for something on my own. They quoted me fair prices for a couple of items, ended up resolving one of them without having to charge me, and over delivered on the replacement of some upstairs shower handles. I'm super impressed with the company and also Travis specifically. Thanks guys!

Sandy K.

Travis from Austin Plumbery was very professional. He identified our issue within minutes of arriving. He even called when he had a cancellation a day earlier than our appointment and showed up within a hour of calling. Excellent service, showed up on time, a text was received when he was in his way. Work was completed in a timely and very professional manner. I highly recommend Austin Plumbery and Travis.
Sandy K.

Claudia P.

Definitely a five-star rating. Our issue was immediately addressed and fixed within minutes. The exemplary customer service is outstanding. From the moment the work order was assigned, we received continuous status updates making this an easy, efficient and satisfactory job! Highly recommend! Thank you!

M R.

After seeing their postings on Nextdoor and finding positive reviews on Yelp, I was eager to use a neighborhood business and gave them a call to schedule a visit for a leaking toilet. Super accommodating to schedule and great communication for appt confirmation and before service appt. Travis and his colleague were amazing, on time and very courteous. Found the problem in a matter of seconds and completed the job in short time. Great service and VERY affordable and accommodating. I am extremely grateful and would highly recommend.

Antoinette A.

Great service from Austin Plumbery! I had the pleasure of working with Travis to reinstall a toilet as well as a new vanity. He was super efficient, and let me know what was happening throughout the process. I am extremely happy with his work and professionalism. Thanks y'all!

Trisha H.

Five stars for service all around. Office side of things as far as scheduling and communication is amazing. Getting text notifications is way important to me to maximize my time daily, so knowing when the person is on the way was fantastic! Travis was professional and provided extremely great and efficient work and left no question unanswered. I will recommend them to anyone who will listen.... Lol. Austin Plumbery I will not stray from you! =)

Ashton B.

These guys and gals are the best! They are always quick to respond and do quality work. Shout out to Travis who is very knowledgeable and always does a fantastic job!