Aurora Plumbing

Erich R.

Who is the go to when your kitchen faucet install isn't working out? That's right...Aurora Plumbing. No BS, no fluff, just solutions and answers. Shout out to Joel and the crew for making things easy and for getting everything working properly.

Elizabeth S.

Our hot water tank died. Jess was phenomenal in coordinating a response and Chris went above and beyond to come out and give us a bid. This won our business. But what wins our loyalty is their continued quality of service. Once we finally made a decision, they were quick to execute. Jess made sure to communicate to all parties (our landlord was involved) and Chris stayed late (and made sure everything was setup to be idiot proof) to ensure we understood our new system. We will be reaching out to them for all of our future plumbing needs.

M H.

I was so impressed with Marie at Aurora Plumbing on Aurora Ave, in Seattle. I had a problem with the shower diverter on my tub faucet.
She spend a lot of time helping me locate the part that I needed, she ordered it, and contacted me regularly about when it would come in.

But that was not the best part. She helped me, (a 60 something, female) figure out how to insert the pieces. She and one of the young men brought over a sample spout from the showroom to disassemble and then demonstrate how to put in the new parts. Really, I must have been there for 20-30 minutes. She has so helpful and I am so appreciative!
Thank you, Marie.

N C.

I love Aurora plumbing. Every time I've had questions or issues with anything that I've bought from them, they are always knowledgeable, helpful and just all-around fantastic. I want to give a big shout out to Matt Hager the parts manager. He diagnosed the issue I was having with my faucet, got the part I needed and walked me through step-by-step on what I needed to do. He is awesome and I am so grateful for him and the full crew!

Den M.

They sold us a Scala2 water booster for our home in November 2017. The pump is now leaking water and trips our power outlet. I called at 8:30 am, right as they opened. The customer service rep, Jen. Was a absolutely sarcastic and rude. I asked when they could come service the water pump they installed. She said she doesn't think they have a technician that is able to work on them! So, they sell products they have no idea how to service?! They are willing to sell you but not willing to stand behind! Also, another excuse for not calling us back...The management has a meeting maybe for up to 2hrs!! So, if you wanna just blow money away and not receive good customer service afterwards. Than go here. Shame on them for selling us a product they have no knowledge about!!

Jerrine R.

Aurora Plumbing price gouges customers. I can understand higher prices for custom orders or when exceptional customer service is needed, but a 62% increase over the nearby Home Depot (where customer service now will take you directly to your product) for an over-the-counter Moen part is over the top. I happened to be driving by this store on Aurora and thought I would pop in there because we used this place a lot while doing a major house remodel several years ago. I figured I'd pay a little more but not 62% more. Never again! I called and asked for a price match and was told ""we don't do that"". This premium price was not worth the customer service which I'll bet is their excuse for this price gouging. Unfortunately contractors use places like this a lot and pass their additional hefty costs on to the homeowners. Just be aware.

Beth P.

I want to give a shout out to Aurora Plumbing, and Sean in particular, who met me with a smile and made my installation of a insta-hot hot water sink dispenser a no-brainer. This cam after a bunch of contradictory views on You Tube and a complicated and unworkable solution posed by Home Depot.

With a valve t-fitting and a recommendation to use teflon spray in cutting the hole in the stainless steel sink top, I completed the job, overcoming at lest 4 hurdles thrown my way by an old house, previous owners, and know-it-alls on line.

Thanks Sean and Aurora Plumbing!

Steve S.

I came in wanting to change the drain on a clawfoot bathtub to a pop-up instead of a lever actuated type. (It turned out that this was near closing time.) Matthew quickly pulled together the required parts except some were black plastic which would show under the tub. I noted this. He immediately began working on another solution; he had to adapt one part to work by combining it with another.

He seemed to take this as a personal challenge to his knowledge and would not let me leave without a working solution. This took until 10-15 minutes after store closing but Matthew persisted and I now have a pop-up drain in the tub.

Thanks, Matthew. I appreciate your knowledge and effort.

Cory G.

Knowledgeable folks to give plumbing advice and set you up with parts even if youre a homeowner struggling to fix a sink. Friendly and give me the confidence to fix it myself...for better or for worse.

Leo G.

I called in for a diverter valve and got quoted double the price for what they normally sell for. I normally call two other places before making a purchase, plus everyone now these days price match.