Aurora Plumbing

Sherri M.

I called to have a dripping faucet repaired, I inquired with whoever I was on the phone with about their safety policies due to Covid-19 as there is an 86 year old living in this home, they assured me they take all precautions as safety is a priority. The plumber did show up wearing a mask and he took a look at the faucet, he was here about 15 minutes and he advised he would need to replace the faucet and recommended that I purchase it myself to save money, that was very thoughtful. I agreed as I would need to get 2 faucets at this point because there are double sinks in the bathroom. He came back to install the faucets and it didn't take too long, about an hour and I heard him getting ready to leave so I got up to pay him and found him walking through the house without a mask on (it was laying on the bathroom counter) he said he was taking out the garbage, I assumed meaning the old faucets. Later I saw only the faucets were replaced and not the stoppers that come with the purchase of the faucets so the trash he was taking was stealing the other half of my faucets and lying to me about it. Also I have done some checking on how much it costs to replace a faucet and high end is approximately $445 for a touchless faucet which these were not, these were basic Delta faucets I purchased at Lowe's. All he had to do was come over and install them, he was here about an hour and charged me more than what would be charged for a touchless faucet to be installed including materials. I would not recommend this company as they will lie and steal from you. I have called the company and the plumber directly to return the remainder of the new faucets that he took with him but he has not returned them yet.

Brittney B.

I absolutely have to give APC Plumbing an awesome review for their professionalism, friendliness and understanding - please note I have not actually had their help with a plumbing issue. Here's what happened: more or less it was a Saturday afternoon when I had an immediate plumbing issue come up with a leaking bathtub. I called APC and immediately they answered, but unfortunately they didn't have any availability until Monday. However, the man on the phone was super friendly and helpful, so I agreed to an appointment Monday morning in case we couldn't find anyone else to come out. He even placed us on a cancellation list for the weekend in case anything opened up. Fortunately, we were able to get someone else to come get the problem solved that day. Flash forward to Monday, and I had completely forgotten to call and cancel the appointment with APC, and right on time at 820 am (estimated arrival was between 8-9am) a plumber from APC showed up. We apologized profusely and explained the situation and he was nothing but friendly, understanding and professional. He even brought in our trash can from the street side (it had been picked up that morning). He didn't make us feel bad or pressured, and handled the situation with the utmost grace. So huge shout out and again, our apologies, to APC Plumbing, who was reliable, friendly and understanding when we were frazzled and unintentionally rude. We will absolutely be calling them in the future if we are in need of plumbing help again. Thank you!

Justin R.

Rudest plumber I have had. Shows up stated price was wrong that's as quoted and there is an hourly rate after the first hour. I don't recommend this group. When calling and talking to office they said/did nothing. I don't recommend places that change pricing on the spot and add fee's and hourly rates...

Kristine R.

My washing machine drain spout would spill water every time I did a load of laundry. One of their plumbers came out on 1/31 and I had to call back when I found more water on the floor under the washer recently , so Dallas came back out today to check the line. It turns out my washing machine was leaking as well and the clean out drain had a crack in it. Thanks to their 30 day guarantee the second trip was free. I really appreciate the information that Dallas provided including looking at my water heater as well as his customer service oriented demeanor. I will call them again if I have other plumbing issues.

Stella A.

What a bunch of thiefs. American Home Shield Warranty Company put a work order for my hot water tank that went on 1-7-19 and 4 sinks and 2 toilets. Chris the technician showed up at 5:40, the window was 1-6pm. His hands filthy dirty, parked on the curb, ran thru the house didnt ask wha to repair first. Repaired the guest bath sink and thought toilet, as soon as he left, the toilet would flush it self every 4 minutes. I called them the next day, nope had to call AHS for a recall. I said they need to add other requests. So, again a week later suppose to be here 1-6pm, Chris called said 7-7:30pm that is unacceptable. Who does that. SO the submitted to AHS a fictitious repair request that guess what equaled the amount of a new hot water tank. I asked for a estimate they said they couldn't do it. I said no one pays for something w/o a break down. They put TNP I asked Brandon what is that. He said a relief valve. I said no way, hot water tanks come with a relief valve, jerks, rip off artists. People need to complain and file class action law suit and contact attorney general office

Hey the Sandra that posted the dog pic, put yr real face on it as BBB has 23 complains about them, there is no way they would be amazing.

Noice after a complaint there is a excellent on, more fraud....

Jackie G.

I had previously written a bad review of this company, because we were given a second a opinion on a furnace issue that APC (specifically Kaleb) had found. After receiving a second opinion (from a friend in HVAC) we were under the impression that APC was trying to swindle us. We had been contacted on multiple occasions after my negative review by APC, and Kaleb specifically, respectfully, to make it right. He insisted on proving to us that what he had recommended was in fact true, & needed. After much reluctance on our part, and persistence on Kaleb's & the company, we finally agreed to have him come back (months later mind you - he was that insistent on proving his professionalism, knowledge, and making it right with us). Admittedly, he did prove to us that his initial recommendation was spot on. Our second opinion that we had chosen to listen to (because it was a friend), was incorrect in their assessment, and Kaleb was in fact correct. He walked us through it, very thoroughly, and i saw the problem he had detected with my own eyes.
He was so insistent on making the situation right, because it effected his work & professionalism, which is clearly something he holds in high regards. And he should.
I am impressed with Kaleb, and this company, for wanting so badly to make things right with their customers, for us, and for themselves.
I can admit when I am wrong, and I was in this instance. Kaleb handled himself with the utmost professionalism throughout this entire process, and I certainly appreciate it and respect it. I would recommend this company, and Kaleb, hands down. Thank you.

Tammy H.

Very satisfied with the service we received from Steven and APC! He replaced our hot water heater on Saturday afternoon and was very quick to respond, was very professional and tidy in his work! So thankful he replaced it late on a Saturday for us! Highly recommend APC and Steven for any plumbing needs!

Heather M.

I received several quotes to run a gas line from an existing fireplace to our stove, and to also lower the plumbing under my kitchen sink in order to replace it with a deeper one. APC Plumbing responded to my call quickly, sent Marty out to give a quote the same day, and were the most reasonably priced. A separate company said it would cost $4000 just to run a gas line, and that it would take two days to complete. That didn't even account for moving the plumbing under the sink. Those pipes better be made of gold! Marty completed the entire job in one day and cost just under $1000 to complete. He was also extremely professional, and the quality of his work was excellent. I will definitely use APC Plumbing & Heating in the future.

RJ M.

We are in the process of working on a kitchen remodel, and we wanted to have a quote for moving the pipes back by a foot. We were quoted $1200 - $1700 to move pipes and vent the roof. Guess that is not in our budget! Our second request was to have three shut-off valves installed because they were very old and dripping. It was the main shut-off to our house, and the laundry room valves. Wow, $580 later, CO2 alarms going off, a drywall mess that was not cleaned up, and customer service that was so sub par. Three shut of vales in 35 minutes and the invoice did not even have line items for labor, parts, but just the total with trip charge. Ugghh...left feeling overcharged and definitely getting a second opinion on having the kitchen pipes moved. Recommendations: Look around for other another company first to compare quotes, and customer service ratings.

Shannon G.

Highly recommend Benjamin, Carlos and Caleb - courteous, professional and did excellent work.

Benjamin and Carlos installed two new drains and sink hook-ups for our kitchen renovation. They were both exceptionally friendly, courteous and professional. They were sensitive to the fact that we were living out of the basement during the renovation with two toddlers and found a way to access the space they needed to with as little disruption to our living space as possible. They also left the area cleaner than it was upon their arrival! I would welcome both of them back with no hesitation.

Caleb installed a new vent for our range hood in record time. He was also exceptionally friendly, courteous and professional. He took the time to explain to me what he was doing and responded to my questions with honest and knowledgeable answers. Caleb worked so efficiently and discreetly that I barely knew he was here (I work from home). I would highly recommend Caleb and will use him for any future projects.