Auburn Plumbing

Sara B.

Excellent service. We're so thankful for Mr. Shawl and his crew!! We've been using them for several years. They're like family and we can trust them to take the best care of our situation. Friendly, reliable, reasonable and competent.

T B.

Excellent. They helped me fix my garbage disposal using a hex key (allen) wrench over the telephone! Saved me a house call.

Dustin O.

Good service, very prompt. Took care of toilet and leaking washer and dryer. Thank you

Henry F.

The owner told me he would be here first thing in the morning. Ended up being over an hour late. And his worker came in smelling of alcohol and his eyes were blood shot. Very unprofessional

Sally G.

Dave was able to schedule his crew for the same morning I called for a blocked sewer line. The guys were great, arrived on time, were professional, polite, and did an awesome job! Price was very reasonable. Super happy with Auburn Plumbing, will definitely call again.

Doug H.

Dave is possibly the most professional, customer service oriented service provider I have hired or worked with, and as a practicing real estate professional over the years I have met many. He made extra efforts to complete the job quickly and efficiently when my water heater broke down. He returned nearly a year later to make repairs without charging me. He returned my phone call within an hour when I wanted information about a plumbing repair on my home, and he explained what he did clearly and without reservation. As long as he is around, I will hire only him to do the job.

A W.

After reading reviews we were confident in having Dave come out. But, in short, he underestimated the job and was missing essential tools. We paid him and was left with work unfinished.

We needed him to repair 2 leaky drains, detach a broken copper pipe, and install the shower handheld. All of this we communicated over the phone before he came over.

2 trips and $300 later the only thing that was completed was the copper pipe removal. We had to have him come out again because drains were still leaking.

Initially he told us not to buy new drains and he would try to remedy w new washers because it would be $80+ per drain to replace and he wanted to save us the expense. After 2 attempts he blamed the drains and then refused to finish the job until we purchased something different. We have looked everywhere and not been able to find anything to match, so we haven't expected him to help us with the drains any further.

He gave us a verbal agreement that he would still install the handheld. But when I called today to follow up w that he said he refuses to ""finish a job he didn't start"". So, his decision changed...? We totally understand a plumber not wanting to ""clean up"" a plumbing disaster but he should have said that from the start.

I said the only thing we feel like he did was take the copper pipe out and it cost us $300 and he said ""I spent over 4 hours"". He was actually only in our house 1 1/2-2 hours total. If he had thought to use the right tool the first visit, it would have saved him A LOT of time. The second visit he spent a long time looking for said tool and couldn't find it so he had to drive to the hardware store and come back. We're not sure why we are responsible for all that time? He also spent quite a bit of time telling us about all his jobs and how busy he is. We don't share this this to come across as condescending, but if time is his justification for the price...all that unorganized time cost us, not him.

Maybe this was just a very unorthodox service call for him, but we are very disappointed and as a result will not be using his services again.

K W.

Dave's guys came out for two different plumbing needs for my house I was flipping. Excellent work. Worth every penny! Will use again for sure.

Amber D.

My husband and I are new homeowners and were very stressed when our plumbing backed up. Dave came over even though he doesn't normally work weekends. He snaked the drain, then used the scope camera to identify the problem to help us understand why it backed up and possible options for the future to keep it from happening again. He was so helpful and simply amazing! Thank you so much Dave!

J M.

This might be the best customer service experience I have ever had in the home repair industry. My wife and I own an older home and over the course of the last few years we have become pretty good at repairing most things, however we were forced to tackle a well pump on a Sunday in the middle of pouring rain. While we thought we were on the right path, we ultimately decided to call an expert as we were making no progress, drenched, and utterly frustrated. On a whim I called Auburn Plumbing Company and after hearing the message, I figured I'd send a quick text message with our problem and if anyone was available we needed to hire them right away. I really did not expect much figuring it was a Sunday and ugly weather.

Well....Dave called me a few hours later and walked me through a troubleshooting process to determine where I had gone wrong AND how to fix the problem. He was amazing, patient and did this all over the phone using terms I could understand and in a very articulate manner. Dave has my business for life and I have already recommended him to two neighbors who had well/pump issues already this year.

I highly recommend Dave...he is a class act and is one of the few people in the business that understands superior customer service not only creates loyal clients but is the best form of advertising around.