Auburn Heating Plumbing & AC

Dave W.

Despite a 20+ year history which included 2 new furnaces, 2 new central AC units, 2 new hot water heaters and countless service appointments, this company recently opted to charge me more than $1200 for the installation of a $200 part that took less than 30 minutes to install. When I asked for a breakdown on parts and labor, they flat out refused to provide one. From my perspective, they are flat out not trustworthy. I would strongly recommend AGAINST calling them.

Trevor C.

They shook me down for money like a drug dealer. After the guy fixed our AC with out telling me he installed a $550 part (no way protocol) plus $150 diagnostic fee and then didnt take a payment on site, i got hounded by the cackling accounts lady like it was money i owed her personally somehow! Haha! I said, youll get your money just give me some time here to switch some funds around. Lame company, Dont use them.

Harry G.

I needed a new air conditioner and furnace. The work was done quickly, was done without any inconvenience and the cleanup was done well.

Steve K.

Had them out for a leak under my sink. They came out, spent less than 5 minutes on the leak, wouldn't accept my coupon because of fine print and one month later the leak was back again. When I called them and advised them that the leak was back and they did not repair it properly, I was told that apparently it was fixed because it worked for a month. Not wanting to argue I asked them to just come out and repair the leak and they told me that they were booked up and couldn't make it out for quite some time (about a week). I told them to forget it.
Horrible workmanship, attitude and backing of their work.

Family C.

Auburn Heating Plumbing & etc called to schedule pre-season maintenance and check-up for our boiler and hot water baseboard system. At the end of the appointment, technicians explained that my system was unsafe and that they had disconnected it. They told me the issues and said they would send a quote. All of this was very odd to me considering that they had completed repairs on the system last year and none of what they mentioned had been an issue then. Somehow there had been a catastrophic failure during the summer when the system was not in use. Because they had turned our heat off at the boiler, we could not use the system and we waited days for a quote without the ability to use our heat. When the quote did come it was ASTRONOMICAL. Being skeptical, I called another company for a second opinion. They performed tests, transparently, in front of me and explained that there was nothing wrong with the boiler or the system and that I could run it safely. I will not be using Auburn Heating Plumbing and whatnot ever again and I'd advise my neighbors to avoid them too.

Courtney F.

Had a great experience with Auburn heating plumbing & air conditioning! Our tech named Buddy that came out was very honest and did not try to nickel and dime us. He fixed our air conditioning unit very fast and was very friendly. I will definitely be calling them again for future issues!

J C.

Called about a hot water tank leak. They were quick to charge us $125 to tell us that it was toast but still under warranty. The new tank was available that same day by Bradford White but it was not a priority for Auburn Heating and Plumbing, so they paid to have it delivered causing a 48 hour delay while we had no hot water. I found a local company that was able to come that same day (with a tank) because they understood our emergency. I would not recommend this company for any emergency services!!!

Sebastian H.

From the telephone conversation to the completed project, this crew are our heroes! We are customers for life. Thank you

Brad H.

Frank and Scott made my experience with Auburn Heating 2nd to none. Do not use anyone else. I felt like I was buying from family. Thank you guys!

Brad

Dan S.

I called Auburn heating and plumbing to finish the installation of an air conditioner that my old HVAC guy couldn't finish because he got sick. Couple of hours of work to hook up the pipes inside the house and pump the unit. He wanted $1800. Unbelievably overpriced.