Atomic Rooter

Sally K.

Atomic Rooter came to my house within the hour, and helped solve my sump pump situation. Steve and Enzo were professional, reliable, responsible, and conscientious of my light carpets. :) A truly dependable company.

Linda J.

If I could give these guys a negative star I would.

From: xxxxxxx, Linda (Stamford)
Sent: Wednesday, February 07, 2018 3:08 PM
To: 'xxxxxxx.com'
Cc: 'xxxxxxxxxx.com'
Subject: Model 9SN-CIM

Hello,

I was having a problem with the sewer pipes in a small one bedroom studio apartment I own last year. Fortunate for me I also own the 2 family building next door. We ran a line and purchased a pump to pull the waste from the small building through the building next doors sewer line.

The pump that I originally purchased was from Home Depot. When I started having problems with the pump about 6 months later I contacted Atomic Rooter in Norwalk Ct and had them come out. The informed that the line was blocked and charged me approximately $750 to clear the line. A few days later the problem came back and that is when Steve informed me that the pump that I purchased from Home Depot was no good. I purchased a pump from Steve installed $1,153.00. It's worth mentioning Atomic Rooter stole the 6 month old pump which was still under warranty. When I asked about it I was told it was disposed of. This is the mentality of the people at Atomic Rooter.

I started having the same problems last week, my boyfriend George called Steve and had his company come back out. Steve charged me $185.00 for a service call and told us to take the pump to Palmers Electric Motors and Pumps in Norwalk CT. My boyfriend took the pump to Norwalk where it tested fine, unfortunately when it was re-installed still did not work. The technician from Palmers came out and investigated to find that the pump does not work when it is submerged. He said the pumps needs to be replaced and we should go back Atomic Rooter and have them replace it and they will be credit by Little Giant.

I spoke with Steve last night and he informed me that if Palmers cannot repair the pump that I need to go back to Little giant and see what they can do for me. I spoke with Craig from Palmers from Palmers this morning and he informed me that Steve has to switch out the pump and get a credit from you all. I am spending upwards of $2,000 for something that cost a few hundred dollars. I am not sure why Steve is telling me to go back to you, I have been running in circles for two days! Steve's main concern is making money and he obviously does not give a damn about customer satisfaction. He is still coming up with more ways to get money out of me. I can see from the Yelp reviews this is business as usual for them, he is a pariah. Can someone please help me. I do not know what to do. I need to make sure that this pump is appropriate for a one bedroom unit. I only have one tenant that lives there. Is there anyway I can go around Steve to get this pump replaced?

Regards,

Linda XXXXX

Little Giant is a GREAT COMPANY! They sent me a replacement pump in the mail and I got a decent plumber to install it. Steve from Atomic Rooter was supposed to credit me and install a new pump for which he wanted to charge me for installation. Thank God I had the sense to go around him. I would not go back to Atomic Rooter if someone paid me to! Worst Plumbing service ever!!!

Matthew B.

We had a very positive experience with Atomic Rooter.

Our toilet was overflowing no matter how much we plunged. We called Atomic Rooter, who responded within minutes.

The owner knew right away what the problem was. It seems our system was blocked and needed to be snaked. We were given a time when a plumber could be at the house, and he showed up right on time.

We were immediately given an estimate, and the plumber worked quickly and efficiently. When finished, he cleaned the area and left it cleaner than when he arrived. I found him knowledgeable, competent and an all-around nice guy.

When he was done, we got a call from Steve, the owner, who gave an estimate on another, related repair. When I told him we would defer that repair (which was not an ""up-sell"", but is actually needed), Steve was extremely polite, and recommended a stop-gap, which the plumber did for us.

All-in-all, we were very satisfied.

Bat M.

Worst service possible. We had some frozen pipe(s).

Guy showed up for 10 minutes, said keep doing what you're doing, tried to scare us with some burst pipe talk and then charged $300 after doing nothing. Just saying a few sentences. I called back to complain as I wasn't at home, my wife was. The guy had a tough time justifying what he did and showed no empathy to the situation. I solved the issue myself basically, these guys didn't have the decency to admit that. I can see from the other reviews that these guys have a habit of screwing people over.

Jessica T.

Do not use this company. I want to tell you exactly what happened but I feel intimidated by the owner. Suffice it to say that they way overcharged for something that could have been done for less than half the price and the owner is a jerk. Go with another place - maybe a chain. Get more than one estimate and don't let anybody fool you.

Deb P.

We called in an emergency when we discovered our sump pump in the basement had stopped working and we had an inch of water covering the floor. We were told that it would take up to an hour but Steve arrived about 10 minutes after we called. He replaced our sump pump and the water immediately started draining away. He was very pleasant and very efficient, even given the late hour (10 pm) that we called him. I would highly recommend Steve and Atomic Rooter.

Rose J.

These guys really did the job right and stayed until it was done. By the end of the night, the drains were clean throughout the house, I had a video of my sewer line, and no questions that there would be problems in the future. They stayed late and made sure I was up and running. Could not recommend them more highly.

Yon L.

This is one of the greatest rackets I've ever experienced in my life. I had an issue with my washing machine whereby it filled up with water and I called Atomic Rooter to send a technician out to have a look. The actual service technician that was sent out to the apartment in norwalk was a gentleman and a pleasant man. I was originally quoted at 285- with a potential to increase to 435 if the repair was more extensive (originating from more tedious parts of the home/building) associated with plumbing. Given the seemingly steep estimates i specifically asked if these estimates were predicated on the time of day I was requesting service (same day) or if this was a static estimate based not on the urgency whatsoever but rather the labor involved. I was assured this was static and there was no escalation basis time of day.

The technician determined after putting the washing machine on several different cycles that there was no issue and could not really determine the source of the original issue but told me that he sees no issue and the water drained normally. We flushed the toilets three times and the technician went to call the man i originally spoke with over the phone after i asked him for an updated estimate given none of the intended work was done.

This man tried to charge me 185 dollars because of the time of day and the nature of the call being an EMERGENCY call. This is a complete racket and after trying to plead my case to the man he just would not reason with me. I believe a charge is justified for having someone come out but virtually 200 dollars? Complete thievery.

I've never written a yelp review in my life but this prompted me to do so because it was so abundantly clear I was being taken advantage of. I will promptly communicate this information to all of my friends and relatives in the area that no matter the circumstance do not contribute the luxury of business to such a scam conducted in this lowly manner. Absolutely shameful.

Joel R.

Prompt reliable service.fair pricing.they were able to fix my problem even though my plumbing fixtures were 50 years old prompt,courteous service.Steve was terrific.very happy.

J.rogel
Weston,ct

Lakyus S.

Atomic Rooter commented that this review is for the wrong company because my location in Yelp was in CA. I've moved to CT several months ago but haven't bothered to upgrade my Yelp account.

I've to clarify that this review is correct. It's for the service they did in Norwalk, CT on 5/2/16. My wife was alone at home with our toddler. 2 guys from Atomic Rooter came. They refused to give estimate. My wife let them did the job described below and was shocked to be charged $200 for few minutes of work. They refused to negotiate. And being surrounded by 2 big guys, my wife felt intimidated and finally gave up the cash. Avoid at all cost!