Atomic Rooter

Jackie S.

So here's my story and I'm sticking to it. I phoned another plumber who had no availability over the weekend. That company referred me to Atomic Rooter. I trusted but should have looked at reviews first. My call was returned promptly and Romell came out to my home. He introduced himself as a technician. The red flag went up !!!-as I phoned for a licensed plumber. Truth is I don't know what credentials Romell has. He was very nice but that is irrelevant as I had a plumbing problem that needed resolution. My upstairs bathtub was dumping water into my downstairs kitchen when the shower/ bath was in use. Romell ran the shower and determined water was getting through a few loose tiles. I knew that the volume of water was too great to have been caused from water seeping through a few tiles. Romell never filled the tub. Had he done that he would have known that the problem was not the tiles but with the drain. I highly doubt a seasoned plumber would have neglected to perform this test. Never the less I was charged 235 plus tax for an improper diagnosis. Romell did nothing for me. In fact he advised me to tape the area off with plastic and call a tile guy. I ended up phoning him back as I knew this was not the cause. He told me he could go into the ceiling with his camera to look around. I didn't really trust his judgement so I phoned another plumber who came out and cut a small hole in my ceiling directly under the drain. He hadn't even seen the upstairs layout. He found the leak in 2 minutes. Cut a few PVC pipes- linked them together and my problem was solved. I later phoned Romell to inform him that the job had been done and that his diagnosis had been incorrect. He misread my text and informed me that the hole would need to be cut much bigger and to have the guy get him a material list. What????... he later phoned me to tell me he misunderstood my text. I'm very glad that j trusted my gut and didn't allow him to cut a hole in my ceiling. Initially he told me the amount I paid would be deducted from any work he did. Later he told me it would only cover him cutting the hole in my ceiling and any additional work would be more. Keep in mind I had already paid him $249.99 to do absolutely nothing. I have no doubts that I would have been charged an astronomical amount of money to repair a very simple leak. I would stay away from this company. Nothing about my experience was good. After reading other reviews I'm thankful I was only taken for a small amount of money in comparison to others here.

John H.

Our toilet at my workplace was backing up and overflowing.
Atomic Rooter sent to a plumber, he snaked out the sewer line in the
basement through one of those clean out valves, When he came to get paid I checked on the work, Then upon inspection sewage water waste was still leaking from the clean out valve!
The whole basement was under an inch of sewage. My store and my neighbor's store have been condemned by the health department.
Atomic Rooter will be facing a lawsuit from myself and my neighbors.
The had thousands of dollars in Merchandise rendered worthless due to the contamination, caused by the sheer negligence of said plumber. ( Before I forget the toilets are still unusable!) Angry in Old Greenwich CT.

Cleo G.

Called Steve Tricarico yesterday (holiday weekend) about septic backup. He gave me instructions on water usage until they could get here (first thing this morning). Larry arrived promptly at 9:00 and was kind, professional, fast, and EFFECTIVE! Went the extra mile to solve and fix the problem (a buried septic filter that had never been cleaned). Highly recommend Larry! 203.855.1977

Dee T.

After almost one month with trying to get a plumber to come to my parent's house through Total Protect, it took one phone call to Atomic Rooter to have someone come out.
And not only did they come earlier then stated, the owner himself came.
Larry and his associate were perfect!
I am grateful

Michelle S.

Larry Popkin from Atomic Rooter came the next day as promised. He unclogged our master shower, sink and toilet. Fixed the powder room toilet. Returned no charge to address issue in mater toilet. Professional, pleasant and fairly priced. Would definitely recommend and use in the future.

Reginald R.

Technician responded quickly; after staying 10 minutes,however, he related that he couldn't snake the drain line beyond one foot--but still charged almost $250.
I hired another company who solved the problem.

Lindsay P.

They replied saying my review was fake so i took a photo if the receipt
I SWEAR NEVER TO CALL THESE PEOPLE EVER!
-unless your drowning in 3 feet of water, and they are all you can get(even then they will triple charge you). S
Okay so I need to write more reviews to seem more legit, but I honestly only write them for exceptional or terrible service.
I'm slightly a little scared to write this, because these people are not nice people
They did fix my problem
However, as you can see in the other reviews where they claim people to not even have used their services, bc of their location..ha. The reason I know they are true are because the response of the company is the exact same attitude you will get from them. They act like you are a moron and everything is your fault, or they claim not to have actually helped you.
Sooo...suddenly a pipe cracked inside my wall and water was leaking around both rooms surrounding the wall as well as the basement.
My sweet father, who was at the time dealing with the loss of his brother and funeral arrangements, called anyone to get my house fixed ASAP. Usually he would have just come to my house and assessed the situation. Nope these guys took our loss for all they had and took as much money possible like we were fools.
First they called and said they would arrive between 3-5 pm. 1pm, just as I get my cranky sick 2 year old to bed, knock knock pound pound. I run to the door tell Kevan(sp?) my daughter is sleeping but welcome him in. Says ""she won't be sleeping for long"". We spend the next 30 minutes with him telling me it is my cold water pipe leaking as I argue, I just don't really thing that is the problem. There is a giant puddle in my living room. He acts like I'm an idiot and screams and yells for me to keep turning the cold water on and off. Daughter wakes up obviously. I finally beg him for the fourth time to walk into the living room so he can see that it's obviously not that pipe even though he is sure and annoyed by me. ""Oh maybe it's the drain pipe he finally says when he looks in the other room"". Duh! I know nothing about plumbing and I've been trying to tell you that for 30 minutes!!!! Anyways. Get screaming daughter back to sleep. He has no communication with me. Is not even telling me if he is going to fix the problem just starts literally sawing a metal pipe, the loudest sound ever. Daughter wakes back up. Fine. At least it's getting fixed. But he's telling me nothing. Nada. Zip. Acts like I'm too stupid to even communicate with.
Fixes pipe. Tells me to clean up area, meanwhile daught wanders downstairs because he can't close a door. Yells at me for the fact she's going down the stairs. Gives me a quote of 525. Fixes pipe. Daughter screaming now. Me asking him what's going on so I can soothe her. No information. ""I'm fixing it"" he says. Meanwhile I'm telling him this problem started in bathroom but he laughs at me and says water doesn't go up.
Uh yeah I'm aware dude. I would just like you to take the time to look further into the situation. Of course he doesn't. Replaces that pipe. Oh no, turns out the pipe above it is leaking too?!?! Really what? How? Of course it is you are a moron I want to say. Tells me he needs parts and leaves and not to use my sinks.
He comes back with ""Steve"" I am not there, the next day, my husband is. They still refuse to look upstairs. Charge me 675. Replace both pipes. I try calling to find out exactly what they did and why the price is different and the guarantee is crossed out. Office says I can't speak to him until Monday. Sneakily find the cell phone number he called my dad from. He hangs up on me. My dad calls, he yells at him telling him none of the above happened?!? (He wasn't even there).
I finally call a friend who's husband is a commercial plumber because I'm so upset my upstairs is not fixed. He walks in. Tells me the pipes they used cost $20 and I got incredibly ripped off and that it would never take two guys to fix that problem. Take me as a fool and then treat me like scum. I might have been able to handle one but not both. I'm annoyed. Pete, the commercial plumber fixes my upstairs bathroom in literally 15 minutes, doesn't charge me.
I'm honestly scared for my life writing this review. But I have security cameras and footage of the repairs as well as the receipt, so I would like to see them argue this one.
Like i said unless your drowning, and these are the only people available to you stay away. They are mean, unprofessional and

Sally K.

Atomic Rooter came to my house within the hour, and helped solve my sump pump situation. Steve and Enzo were professional, reliable, responsible, and conscientious of my light carpets. :) A truly dependable company.

Linda J.

If I could give these guys a negative star I would.

From: xxxxxxx, Linda (Stamford)
Sent: Wednesday, February 07, 2018 3:08 PM
To: 'xxxxxxx.com'
Cc: 'xxxxxxxxxx.com'
Subject: Model 9SN-CIM

Hello,

I was having a problem with the sewer pipes in a small one bedroom studio apartment I own last year. Fortunate for me I also own the 2 family building next door. We ran a line and purchased a pump to pull the waste from the small building through the building next doors sewer line.

The pump that I originally purchased was from Home Depot. When I started having problems with the pump about 6 months later I contacted Atomic Rooter in Norwalk Ct and had them come out. The informed that the line was blocked and charged me approximately $750 to clear the line. A few days later the problem came back and that is when Steve informed me that the pump that I purchased from Home Depot was no good. I purchased a pump from Steve installed $1,153.00. It's worth mentioning Atomic Rooter stole the 6 month old pump which was still under warranty. When I asked about it I was told it was disposed of. This is the mentality of the people at Atomic Rooter.

I started having the same problems last week, my boyfriend George called Steve and had his company come back out. Steve charged me $185.00 for a service call and told us to take the pump to Palmers Electric Motors and Pumps in Norwalk CT. My boyfriend took the pump to Norwalk where it tested fine, unfortunately when it was re-installed still did not work. The technician from Palmers came out and investigated to find that the pump does not work when it is submerged. He said the pumps needs to be replaced and we should go back Atomic Rooter and have them replace it and they will be credit by Little Giant.

I spoke with Steve last night and he informed me that if Palmers cannot repair the pump that I need to go back to Little giant and see what they can do for me. I spoke with Craig from Palmers from Palmers this morning and he informed me that Steve has to switch out the pump and get a credit from you all. I am spending upwards of $2,000 for something that cost a few hundred dollars. I am not sure why Steve is telling me to go back to you, I have been running in circles for two days! Steve's main concern is making money and he obviously does not give a damn about customer satisfaction. He is still coming up with more ways to get money out of me. I can see from the Yelp reviews this is business as usual for them, he is a pariah. Can someone please help me. I do not know what to do. I need to make sure that this pump is appropriate for a one bedroom unit. I only have one tenant that lives there. Is there anyway I can go around Steve to get this pump replaced?

Regards,

Linda XXXXX

Little Giant is a GREAT COMPANY! They sent me a replacement pump in the mail and I got a decent plumber to install it. Steve from Atomic Rooter was supposed to credit me and install a new pump for which he wanted to charge me for installation. Thank God I had the sense to go around him. I would not go back to Atomic Rooter if someone paid me to! Worst Plumbing service ever!!!

Matthew B.

We had a very positive experience with Atomic Rooter.

Our toilet was overflowing no matter how much we plunged. We called Atomic Rooter, who responded within minutes.

The owner knew right away what the problem was. It seems our system was blocked and needed to be snaked. We were given a time when a plumber could be at the house, and he showed up right on time.

We were immediately given an estimate, and the plumber worked quickly and efficiently. When finished, he cleaned the area and left it cleaner than when he arrived. I found him knowledgeable, competent and an all-around nice guy.

When he was done, we got a call from Steve, the owner, who gave an estimate on another, related repair. When I told him we would defer that repair (which was not an ""up-sell"", but is actually needed), Steve was extremely polite, and recommended a stop-gap, which the plumber did for us.

All-in-all, we were very satisfied.