Atomic Rooter

Jessica T.

Do not use this company. I want to tell you exactly what happened but I feel intimidated by the owner. Suffice it to say that they way overcharged for something that could have been done for less than half the price and the owner is a jerk. Go with another place - maybe a chain. Get more than one estimate and don't let anybody fool you.

Deb P.

We called in an emergency when we discovered our sump pump in the basement had stopped working and we had an inch of water covering the floor. We were told that it would take up to an hour but Steve arrived about 10 minutes after we called. He replaced our sump pump and the water immediately started draining away. He was very pleasant and very efficient, even given the late hour (10 pm) that we called him. I would highly recommend Steve and Atomic Rooter.

Rose J.

These guys really did the job right and stayed until it was done. By the end of the night, the drains were clean throughout the house, I had a video of my sewer line, and no questions that there would be problems in the future. They stayed late and made sure I was up and running. Could not recommend them more highly.

Yon L.

This is one of the greatest rackets I've ever experienced in my life. I had an issue with my washing machine whereby it filled up with water and I called Atomic Rooter to send a technician out to have a look. The actual service technician that was sent out to the apartment in norwalk was a gentleman and a pleasant man. I was originally quoted at 285- with a potential to increase to 435 if the repair was more extensive (originating from more tedious parts of the home/building) associated with plumbing. Given the seemingly steep estimates i specifically asked if these estimates were predicated on the time of day I was requesting service (same day) or if this was a static estimate based not on the urgency whatsoever but rather the labor involved. I was assured this was static and there was no escalation basis time of day.

The technician determined after putting the washing machine on several different cycles that there was no issue and could not really determine the source of the original issue but told me that he sees no issue and the water drained normally. We flushed the toilets three times and the technician went to call the man i originally spoke with over the phone after i asked him for an updated estimate given none of the intended work was done.

This man tried to charge me 185 dollars because of the time of day and the nature of the call being an EMERGENCY call. This is a complete racket and after trying to plead my case to the man he just would not reason with me. I believe a charge is justified for having someone come out but virtually 200 dollars? Complete thievery.

I've never written a yelp review in my life but this prompted me to do so because it was so abundantly clear I was being taken advantage of. I will promptly communicate this information to all of my friends and relatives in the area that no matter the circumstance do not contribute the luxury of business to such a scam conducted in this lowly manner. Absolutely shameful.

Joel R.

Prompt reliable service.fair pricing.they were able to fix my problem even though my plumbing fixtures were 50 years old prompt,courteous service.Steve was terrific.very happy.

J.rogel
Weston,ct

Lakyus S.

Atomic Rooter commented that this review is for the wrong company because my location in Yelp was in CA. I've moved to CT several months ago but haven't bothered to upgrade my Yelp account.

I've to clarify that this review is correct. It's for the service they did in Norwalk, CT on 5/2/16. My wife was alone at home with our toddler. 2 guys from Atomic Rooter came. They refused to give estimate. My wife let them did the job described below and was shocked to be charged $200 for few minutes of work. They refused to negotiate. And being surrounded by 2 big guys, my wife felt intimidated and finally gave up the cash. Avoid at all cost!

Jeff S.

DO NOT DO BUSINESS WITH OR TRUST ATOMIC ROOTER!

Update 7/12/16 - Atomic Rooter is now trying to intimidate Yelp into taking my honest review down by threatening to cancel an advertising campaign. If you need any further proof of a company acting in a dishonest manner or their deceptive efforts to try and have a legitimate complaint removed, here you go.

Original review:

The ownership of this company is despicable.

Instead of owning up to the fact that they failed to show up for an appointment back in 2014 (in White Plains, NY), they gave us a year long song and dance routine about how we had the wrong company, how it wasn't them, and how we somehow made a mistake. Nope. It was Atomic Rooter and they simply failed to show up.

Now, after months of silence, these dopes are again trying to make it seem like we have the wrong company because my location is currently PA. Unfortunately, I now have to, once again, expose them for being the lying liars they really are. To set the record straight: the appointment they failed to show up for was in White Plains, NY in 2014. We've moved to PA at the end of 2015.

So, to the owners, all I can say is: it's really sad and pathetic that you'll seemingly do or say anything to turn a constructive criticism from one of your customers in to a near 2 year excuse and lie fest in order to paint a false picture of all 5 star reviews. You messed up. Simple as that. Own it. Do yourself a favor and stop deceiving your customers and stop insulting a former customer who you provided awful service to. You are dishonorable and you are not men.

Justin C.

When our hot water heater started to go, I knew it was only a matter of days before it flooded out. I've heard those nightmare stories. So my wife and I did a lot of research, burned up the internet and called a lot of the big stores like Lowe's, Home Depot, Sears as well as some local contractors. Everybody wanted to charge an arm and a leg for installation and in the big stores you don't get many quality heaters to choose from. Nothing seemed to fit our budget or timeframe.
Somehow, my wife found Atomic Rooter in Norwalk and we said why not, we've tried everywhere in Westchester why not try Connecticut. Steve answered our call and told us he can get exactly what we needed and have it installed by the afternoon. We couldn't believe our luck. He gave us a very reasonable quote, he was able to get an even better water heater than they offer in the big box stores and do it immediately! Who's better than Steve!
The two gentlemen who came over to do the install were great. They were seasoned veterans who know what they were doing and couldn't have been nicer. We were in with the new and out with the old in an hour flat. Couldn't have been easier.
Thank you Atomic Rooter! You are the best!

Sarah E.

Well...let me tell you. We didn't expect to have any plumbing problems...how naive we are! A week or so ago, the toilet/washing machine/shower in basement all started to flood. What is one to do? Oy!! The first thing was to run out and buy a shop vac, to vacuum up the water. Second was to call Atomic Rooter! Russell and Larry came out between 8-9:30 and got to work. The issue was the sewer pipe had roots (damn trees, I was ready to rip out our neighbor's tree...come to find out, it was a bush/tree, whatever it was on our property that was previously there).

They cleared what they could and told us that we would need a new pipe. Another Oy!! $$$ started ringing through our heads and I was not happy. Anyhow, the owner, Steve came by and met with hubby and me and talked Tom Turkey. He very explicitly explained what the issue was and put us at ease. All permits would be taken care of by them and they would get started within a week. The price was reasonable, compared to what it could have cost.

They were able to start on Tuesday, with the excavator and lay the pipe (Ha), Wednesday, they came back to fill in the hole(dirty mind, the hole of where the pipe was). They did such a phenomenal job and left us resting easily. I would not hesitate to use them again, well, since we have, essentially a new sewer pipe, we may never need them! Nevertheless, if we ever have any plumbing issues, hubby or I will call them in a second. Their professionalism is next to none.

Barry S.

I've used them a number of times. The live answering service gets your phone number and a return call comes very quickly from one of the staff members. They usually come the same day, even on Sunday. I was very pleased with the work done on a recent sewer pipe replacement. The workers were friendly, efficient, and cleaned up after themselves. I'm happy to recommend them.