Atlas Plumbing

Rebecca W B.

Nope this is the CORRECT company in Dallas. I have a Property in Dallas. The owner sent a comment saying its the wrong place since I live in SF but its for Dallas and if I could remove it.... You would think having the fact that I listed their pricing model he would know I was talking about his business. Oh well.

Brandon R.

STAY AWAY!!! ZERO STARS!!!

I just want to briefly share my experience. I chose to do business with this company because of the reviews and their A+ BBB rating. I feel I must give my feedback. Hopefully I can spare someone else the trouble. Where do I begin? This company and its owner are wrong on so many levels. Very disrespectful to the customer and ZERO people skills.

First of all they charge you $$ just to come out to your home and diagnose your problem and give you a bid. Pick a different company that will do this for FREE - there are many licenced/bonded and A+ BBB companies in the DFW that will do this for free.

Secondly they bill you by the hour, not by the job. This is where they can really run up your bill. Other reputable companies will do plumbing work for a flat rate with no hidden expenses.

When I first called Atlas I was impressed to speak to the owner Sonny who quoted me a price on the phone to install a new shower faucet, raise the drain up an inch, and move the valve up and over. We were doing a shower remodel. The wall was already opened up and was ready for the plumbing work to be done. We wanted the faucet installed so that we could build the wall up around it. Sonny quoted me $300-$400. When the actual plumber came out he did the work - minus raising the drain because he told me the drain didn't need to be raised mind you- he gave me a bill that was just a shade under $600.

I asked him why was it so much more expensive than what Sonny had quoted me. The response was that he had brought a second plumber with him so they could do the work in half the time. So I had to pay for the extra plumber's time/labor. It would have taken him twice as long if he didn't bring the second plumber so he claimed.

Feeling as though I had been taken advantage of, I paid the man and decided I would never do business with Atlas plumbing again. I'd just chalk it up to a loss and move on.

Once we had the new shower wall up we called a new plumber to hook the faucet up for us. He could not get it to work properly. He said that the faucet valve was defective and should have been tested by Atlas before they billed me. I really did not want to do business with Atlas again so I called another plumber for 2nd opinion. It was the same verdict. Defective faucet valve should have been tested by Atlas. Then, they told me how to fix my problem: remove the defective shower faucet valve and replace it with a new one that is not defective. That made sense to me. They also recommended I call Atlas to see if they would help, considering I paid them $600 already to install this faucet.

So I called Atlas to tell them I had a problem and to see if they would offer any solution. I was told they would give the message to the owner Sonny and he would call me to discuss.

Now Sonny called me the next day. I was initially glad he called me so quick so we could talk about the situation and see what solution options we could come up with. However Sonny quickly let me know in a rude way that his company was not responsible for the defective valve. I purchased it from Lowe's and I should take it back to them. He was very crass telling me that it's not his fault and he is not just going to "open up his wallet and give me his money."

I was appalled. Is this the way you want a plumber to talk to you when you have a problem? I tried to reason with him which was a mistake because it was pointless. I told him I'm not asking for any money back. I'm saying I have a problem and I'm interested in getting it fixed. He said well it certainly would not be covered by any warranty on his company's work. I said that's fine. I just want you to tell me what you would charge to fix the problem.

He said he would see if he could get Curtis to come back out and look at it because he is the one who installed it for me. I said okay sounds good.

After thinking about how my last conversation with Sonny went I became more and more unhappy. I decided to call him back to tell him I was unhappy with his response to my problem. I wanted to give him one last chance to show me he can offer an ounce of customer service. He again was rude and crass. I told him I will not do any further business with his company and to not bother sending Curtis out to my home. I also told him I would file a complaint against him with the BBB. He proceeded to call me an A@@hole and hung up on me.

Now, if that sounds like the kind of customer service you would like then by all means call Atlas Plumbing for all your plumbing needs. Again, I don't want any money back from these people. Just hoping I can steer at least one customer away from them.

Believe me you deserve better and there are many better options in the area...

Diana M.

Atlas Plumbing came to my house to hook up a new faucet to my new kitchen sink. Despite their bill which stated that they "checked for leaks. All ok", I went into my kitchen that night to find it flooded, water gushing out all over. It took me 2 hours to sweep all the water out and dry the floor with towels! Despite Sonny, the owner, telling me that he would not cash my check, he did! When I called him on that, he said he did the work. If that is how he does the work, it is pretty sorry. No class. Imagine what would have happened if I had gone out that night!

Cathy W.

Atlas Plumbing is way over priced. I called them to install a shower head that I wasn't sure if I could install myself. It turns out I could have installed it myself. I was charged over $200 for a short and easy job that I could have done myself. I won't be using them again.

Anne S.

My old hot water heater was about 17 years old and finally gave way, leaking into the garage, and ultimately into the house. I found Atlas on Angie's List and upon calling several companies, found pricing and availability were similar to what other A-rated companies offered. While I was not able to get same-day service with any a-rated company, Atlas worked me in for the next day I had available. Sonny was extremely informative on details of cost, estimated time of work involved, and options for a pump installation to get hot water to my faucet without wasting gallons trying to get hot water flowing. I did not feel pressured or up-sold, and what the crew did while here was exactly as described. Additionally, Sonny advised me of a coupon offering through Angie's list that would defer some of the cost of the work I needed done. I would definitely use Atlas for future plumbing needs, and recommend them to anyone in this service area!

G B.

Called Atlas based on reviews for a clogged sink line that I could not fix. I had rented a snake from Home Depot and been on the roof with it and under the sink. But this sink was interior location with no exterior clean out and I could not make the various snakes (owned and rented) worth their way past a turn or elbow in the wall. They estimated same day arrival between 2 and 4 and arrived around 3pm. Dan and his assistant tried roof and it was a no go just like my attempt. They were successful going under the sink. Their snake had a U-joint, or drop head, attachment which made it turn the corner that my rented unit could not. Once they got it working they put at least 75' of snake through the pipe and busted out the clog. Total price was just under $250. I wish it was less, but am glad it was not more. Thank you Atlas and Dan and Dan's assistant.

S T.

Last night my kitchen sink had a puncture through one of the old chrome drain pipes, and I knew it was time to call the plumber. My usual plumber was unavailable this week, so I went to Yelp in search of another. I saw that an employee of Atlas had responded to another users negative review here. The Atlas Plumbing representative responded to my satisfaction, so I decided to give them a chance. I'm really glad I did!

The person answering the phone was friendly, efficient and helpful. She was up front with the costs of the service call, as well as billing every quarter hr plus parts and labor.

The two gentlemen that came to my house were courteous, and prepared. They brought extra paper towels to clean up any water and mess, and they brought all the tools needed to do the job the first time; they didn't have to make unnecessary trips to the truck to get something they needed. I could tell I was watching two professionals because they did everything so quickly and neatly.

They had to replace all of the pipes under the sink (they were all chrome and falling apart), as well as the baskets in the sink . They also had to snake the line to make sure there were no additional clogs. Before leaving they made sure the area was clear of debris, and advised that I keep the cabinets open to let them air dry from the moisture. They were at my house just under an hour.

When I received my bill, it was exactly what I thought it was going to be based off the conversation during scheduling.

I'm so excited now that my sink drains quickly, and it has NO LEAKS! Atlas Plumbing provided an excellent service, and I will be happy to use them again in the future.

G J.

I'm the property manager of an apartment complex in the Uptown area (Dallas). I have to say, Altas is even far better than ATMOS Energy! TWICE Atmos came out and shut off the gas because they detected a gas leak. TWICE Atlas came out, ran the same type of pressure test and showed that ATMOS Energy was wrong about the leak, which greatly inconvenienced my tenants and me, of course.

The guys at Atlas Plumbing are always extremely professional (and prompt, which is a nice change). They're always good to talk the client through the problem and help them understand the work that needs to be done, why it needs to be done and what to do to prevent future issues.

They aren't cheap BUT you'll only have to have them out ONCE. There are "bargain plumbers" out there but you're not going to get the type of service you get from Atlas. Not to mention, go with a "bargain plumber," and you generally end up having to pay another plumber to come out at a later date for the same problem who will fix it right and not just slap some duck tape on it.

Kathleen L.

This was recommended in "Best Pick Reports" for the Dallas area, but we had a rather different experience. We called to schedule a service call to figure out if/why our toilet was leaking and were told that it would be $49.95 to come and diagnose the problem and provide a quote. Expensive? a bit, but we decided to go for it. They show up, spend 10 minutes figuring out what the problem is, give an estimate of about $200 for parts and labor, go out to their truck to get parts, and come back saying it might be more than the quoted price because they charge $36 for every 15 minutes they are at your house, and (this was the kicker for us) the timer starts counting the minute they pull up to your house, even when they haven't yet made a diagnosis (something we thought was included in the $49.95 service call) or started any actual repair work. And then they said 'This is how it's done by all the companies - $40 or $50 just to show up, and X amount for the time that's spent. The longer we keep debating this issue the more it's going to cost you.' Perhaps this is standard business in the plumbing industry, but it wasn't how it was explained to us initially. The only reason I'm giving this place 2 stars instead of 1 is because they had the decency to not charge us for their visit when we decided not to do business with them because of the confusion.

Alan P.

The cutoff for my ice maker started leaking. Called atlas yesterday set up service call for first today. Jeffery arrived and installed a new better cutoff in about an hour. I'll use them again.