Atlas Plumbing

Janice R.

This plumbing co is NO good. We had a simple job. replace 2 washers in the bath tub faucets. After they left and we attempted to take a shower we could barely turn the water on (fixtures too tight), and then we couldn't turn the faucets off.

Do not call this plumber

Samantha L.

Sonny and his crew are by far the most professional, articulate, clean, respectful, and caring (yes, caring!) contractors that I have ever hired. A different plumber was in my home two days before and spent less than 15 minutes and just told me that he didn't know what was wrong except that I have a lot of mold and need a water restoration company to which he referred me (I find out later that he gets $300 from the water restoration company if I hire them---no ethics!!).
Thank goodness I called Atlas Plumbing!!! I called after hours on Tuesday and left a message and on Wednesday morning Sonny (the owner) called me back and spent the time talking through the issue with me. He sent Dan and Miguel out that afternoon. In 10 minutes they saw what was wrong and fixed it in a half hour!!!!! They also assured me that while I probably have some mildew, no mold. Dan has been a plumber for 30 years and has seen lots of mold and assured me that I do not have it. Anyway, I can't say enough about this organization. Sonny called me later that afternoon as a follow-up. I am a single professional who is very skeptical and cautious about trusting care salesman, contractors, etc. This crew won me over. Please give them a try. You won't regret it.

Brandi G.

JR and Ben worked through a few punch list items on our recent home purchase in Allen. Quick to respond, quote was as expected. Sonny was very helpful in providing a quote and guidance over the phone prior to the appointment. We would definitely use their services again if needed.

Skip K.

After getting a $16,000+ estimate of work and repairs from another plumber, I called Atlas to get a second opinion. Ben spent a significant amount of time walking through the video diagnosis performed by the first plumber and talked me through my best and worst case scenarios (all of which were much less than $16,000). His crew arrived at my house a couple hours later and began to perform repairs. After about an hour of work, the technicians had completely resolved the issue and my total bill was under $400. Needless to say, my wife and I were ecstatic with the service and professionalism demonstrated by the entire Atlas team.

Cat F.

Will look for other alternatives next time. 1.5 hours, 2 guys, ran a new line and diagnosed. $400 after $25 off coupon. Seems like over $100 per hour per person. Hopefully it's good work but wow, that's a big hit.

Doug B.

Yesterday I had the pleasure of waiting for Atlas Plumbing to show up and then paying over double what I expected. I was originally assigned a 10-12 morning time slot, but then received 2 phone calls delaying that till 1:30 when their guys showed up. I needed them to unstop an upstairs sink drain line that 2 sinks were connected into. I suggested that the plumbers access the lines from a readily accessible sink line in a restroom. They decided they didn't like that idea and wanted to look for a stack vent to go down on the roof. After exploring that option, they decided my idea was better (about an hour later). They ended up running their auger down the main 1 1/2 " sink line and said they encountered a grease buildup about 30 feet in. So an hour and a half later they presented me with a bill for $ 522. This was over double what I expected. I had been told by their dispatch that there would be a $79 trip charge and $42 charge per quarter hour. They ended up charging me the $79 trip charge, but $ 63 per quarter hour, because they had 2 guys, and a $ 25 Auger rental charge. I contacted the Owner to express my displeasure at being overcharged. Ben called me the next day basically to explain their charges. He said while they did quote me a rate for just 1 guy, he was glad they sent 2 because they needed 2 guys to carry their Auger up the stairs to the 2nd floor and would of had to come back if that guy hadn't been there. We discussed it further, but it went nowhere and now I'm out the $522 for something that shouldn't of cost over $250. On a positive note, Eddie and his helper made sure they cleaned up after themselves, which was much appreciated. I will also point out that Eddie told me that Atlas would only warranty their work for 1 day. In my conversation with Ben, he extended that to 30 days.

James W.

My wife and I used Atlas Plumbing for a bath room remodel last month, and we were very pleased with everything about the process. Their work was top quality, and everyone with whom we talked or met was helpful and courteous. At our request, they also recommended other professionals to work with them in aspects of the remodeling process, and we were very pleased with them too.

Matthew C.

I'v owned my 1967 house now since 2012. I've had plumbers for several occasions though the past 4 years, some of which were just one guy, more like a handyman, some were a couple man operation, and some were big companies.

Out of all of them, I can say that Atlas has impressed me the most. Let me tell you why. My story is a bit long but I would love to save some other homeowners headache and trouble in this same situation.

I just had a gas leak - apparently in 1967 they didn't really have anything else to go off of but black iron pipe. Well, when that's laid down underground, it starts to rust. So here I am, sitting in my yard, smelling rotten eggs, and wondering if my house is going to be the next on the news with "HOUSE EXPLODES" as the headline. I called Atmos, they confirmed and shut off the gas to the house. Yay. No hot water, no cooking. Wife and Kid use both those things a lot.

I called Legacy Plumbing. After the guy confirmed that the leak was certainly outside between the meter and the house and not inside the house, he gave me the lowdown. $5,300 for 80 feet of poly pipe, risers, hand dug trench, and permit. And over a week lead time. Also tried to sell me on some stupid gold membership that allowed me to have no service fees and gave me a "discount". I didn't feel like they were really focusing on my issue - it was about the sale of me for a long term contract. I had to pay them 400 dollars to do this work and give me the bid. Sad.

I called three more places: Dallas Plumbing, AtomicAZ, and Atlas. The pricing on these three folks were roughly the same - $3,800 - $4,000.

Dallas just emailed the quote, but I felt like I was just another guy calling for help and they had plenty going on.

Guy from AtomicAZ came out and walked through everything with me. Also seemed great. But his timeline was a day later. Can't fault him there - I called him out of the blue, and he had other stuff scheduled. I like the fact he made an effort to come and sit with me and give a quote. I would check with this guy if you are in a pinch.

However, Sonny, the owner of Atlas, called me directly and talked to me about what was going on. He was able to give me a lot of comfort on the phone that he knew what was going on and they would be able to handle it. He alerted me to the fact that the city of Dallas requires permits and all applicances hooked up would be subject to inspection and potential need for safety upgrades. To me, the most important thing other than not spending a fortune was that he could have his guys out there tomorrow digging and would have me up with gas a whole day earlier than everyone else. So I said yes.

I am glad I did. Sonny's team came out the next morning to dig the trench. I was surprised that it wasn't just a couple more day laborers from off the corner. I talked to these two African American gentleman and they had been working for Sonny for several years. Apparently their grandfather also worked for Sonny doing the same work. I loved that fact.

Sonny himself showed up that morning and inspected the house. We looked at the appliances. Sure enough, some appeared to need upgrades. However, Sonny was pretty connected and mentioned he would call some of the inspectors and get an idea of what might pass or not so he wouldn't spend my money without need.

The trench was dug that day (75 feet!) and the plumbing crew showed the next morning. I had mentioned in passing to Sonny the day before that while we were replacing everything, I would like to put a gas connection for a grill at the house. I mentioned it to the crew, and they didn't have the fitting - but since I wanted it, Sonny drove the fitting up to my house from Dallas - he was apologetic, but this was totally on me - I didn't make it a point, it was more me musing than anything else. So I was impressed he would do something so small to make me happy.

I chatted with the plumber doing the piping as well - I am a chatty guy :-) - and again, was surprised to learn that this plumber had worked for sonny over 20 years he said. I loved that. Obviously Sonny was a great boss and a decent man to have such apparently loyal employees.

The rest of the project went fine. Everything was upgraded that absolutely needed it, the inspection was green tagged with no issues, and gas was on the morning of the third day since they started. Given the size of the job, I think this was amazing.

Do youself a favor and call him first, and don't worry about if its the right decision. I know I will be calling him first next time, and not worrying anymore in the future.

Charles R.

Excellent code compliant licensed service. Walked me through gas water heater vent components with exacting detail. Anyone with any plumbing requirements will be served very well to by calling Atlas. Charles Richardson 08/08/2016.

James H.

What a scam place. Charge $168 per hour. They quote their fees at $42 per quarter hour so it doesn't sound as bad. Charged me $650 to replace a leaking shower valve cartridge and look at a hot water heater that didn't work. The hourly fees start the minute their truck pulls into your driveway not the time actually doing plumbing work. I was billed $168 per hour while he was standing around, doing paper work, flirting with our nanny and talking to me on the phone about what needed to be done. He even left my house to go get the part and says he deducted 30 min for travel time. My problem is that there is no way he could have gone to get a part and be back in 30 min. I do not live anywhere close to a plumbing supply store. Probably made a stop at the Golden Arches for lunch at my expense. There were no repairs on the water heater because it was under warranty. Replacement of the valve should take about 20 min for a plumber to do. Will never recommend this company. Consumers stay away!